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Build customer trust with exceptional field service

Deliver excellent field service with an integrated approach

Transform your sales and service capabilities as you look ahead to the future

Create a unified service experience with SAP Service Cloud

Bridge the gap between front-office engagements and back-office processes.

  • Allow agents and technicians to get the insights they need to stop broken, fragmented experiences that delay issue resolution
  • Create a single view of the customer to better serve them, based on service history and interactions with other departments
  • Diagnose issues to minimise downtime and optimise end-to-end service execution
  • Provide instant access to insights, regardless of where data is stored, with cloud-based customer service software

Develop an elite team of skilled experts

Help ensure your service teams are properly trained and available to meet service demands and volumes.

  • Solve customer issues quickly from any channel using omnichannel engagements
  • Maintain service teams that are ready for any situation and well-trained in courses relevant to their jobs and responsibilities
  • Empower agents and technicians using gamification techniques and incentives
  • Meet growing service demands by creating an on-demand network to connect and expand your service ecosystem

Deliver the next generation of self-service

Provide faster, more accurate answers automatically with integrated, intelligent, and cloud-based customer service.

  • Leverage conversational AI to automate conversations and take relevant actions
  • Import content from disparate systems into a unified experience to eliminate information silos
  • Make information easily discoverable from anywhere, at any time, even outside your normal operating hours
  • Transfer conversations to live agents without losing context

Provide speedy and reliable field service

Fix customer issues quickly on the first visit with a comprehensive field service management solution.

  •  Accelerate service execution with AI-supported scheduling and dispatching
  • Empower your technicians with mobile tools and access to information
  • Provide proactive and predictive maintenance with the Internet of Things
  • Expand service teams with crowd service

What are analysts saying about service solutions from SAP?

SAP Field Service Management is in Gartner’s Magic Quadrant

See how SAP Field Service Management was evaluated in Gartner's Magic Quadrant for Field Service Management report.*

See how customers are succeeding with SAP Service Cloud

Training and Certification

Realise business results fast with expert-led training, hands-on experience, and best practices for SAP Service Cloud.

Train where it suits you best

Training courses are available at select SAP offices, your own location, and online to meet your specific learning needs and preferences.

Empower your team

Role-based training equips your team with knowledge needed to adopt and optimise SAP Service Cloud quickly and effectively.

Access the latest resources

Comprehensive, up-to-date resources are available when you need them by accessing SAP Learning Hub with a subscription.

Start your learning journey

Find the best training and certification for you and your team using our visual learning guides. Plan your learning journey to get started quickly.

Get started with SAP Service Cloud

  • View how-to videos on using software features and functions
  • Watch Webinars and attend expert events for the latest updates, insights, and advice
  • Get information about our quarterly release cycles, service availability, and cloud support

SAP Customer Experience Services

Transform your business faster with services and support from SAP.

Get an overview of services for SAP Service Cloud solutions and discover how we can help you address key aspects of your project, enforce best practices, and set up your own operations for ongoing success.

Partner Ecosystem

Benefit from specialist expertise to guide your SAP Service Cloud project. SAP Customer Experience solution partners provide the service and support you need to meet your enterprise goals.

Included Products

Learn about the products included in the SAP Service Cloud portfolio.

SAP Service Cloud Resource Center

Support the end-to-end customer journey

Explore the other cloud solutions in the SAP Customer Experience portfolio.

SAP Customer Experience solutions

See how the SAP Customer Experience solutions bring together customer data, machine learning technology, and microservices to power real-time customer engagements across sales, service, marketing, and commerce.

*Gartner, Magic Quadrant for Field Service Management, Jim Robinson, 16 April 2019.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.

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