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Telecommunications

Using technologies based on the IoT and 5G, our telecom software is supporting digital transformation in dozens of industries.

Digital transformation in the telecommunications sector

Telcos are evolving from communication service providers to digital service providers. To succeed in markets beyond connectivity, you must move from a generic sell-to and sell-through model to an ecosystem-driven approach – reinventing business-model processes by delivering context-based, intelligent connectivity and digital services.

Advanced connectivity

Network evolution helps you support other industries in reinventing business processes. However, you must deploy and operate telecom networks as efficiently as possible while maximizing your network’s revenue potential. Combining 5G, the IoT, edge computing, AI, and machine learning technologies enables you to connect and monetize a sensor-based world. 

Monetization of new business models

Commoditization of basic communication services means that you need to diversify your revenue streams. With a combination of flexible consumption and innovative business models, you can achieve revenue stream diversification by transforming into a digital life provider, data broker, digital transformation enabler, or cloud service provider.

Hyperfocus on the customer experience

To compete effectively in the digital economy, you must deliver a highly personalized and fully digitalized experience across multiple channels, including brick and mortar stores, online touch points, call centers, and social communities. Tailor-made telecom services and solutions are also crucial if you are to meet and exceed customer expectations.

Structural transformation

The rollout of next-generation networks requires significant expenditure in areas such as 5G and fiber to the X (FTTX). To fund this, you must adapt your asset operation model to become more innovative and collaborative. You can also achieve savings by streamlining the management of telecom equipment using automation and intelligent solutions.

Sustainable growth

Sustainability is a key priority for telcos, beginning with the critical task of promoting the reuse and recycling of mobile phones and other consumer devices. With advanced analytics and technology based on the IoT, you can further optimize energy consumption while accelerating adoption of renewable energy across your network.

Innovative telecommunications solutions from SAP and our partners

Solutions that address specific telecommunications industry needs help you achieve cost-effective transformation and sustainable growth.

SAP Sales Performance Management

Motivate both internal sales teams and broader dealer networks while providing timely information on compensation across wide-ranging and complex product portfolios.

SAP CPQ

Go beyond providing off-the-shelf products to sell solutions that meet specific customer needs, combining telecommunications connectivity services as well as bundled and compatible hardware and professional services.

SAP Customer Activity Repository

Orchestrate omnichannel order management for telco retail supply chains with a real-time view of store and channel activities.

SAP Signavio Process Insights

Get started on the fastest path to process improvements. You can drive efficiency and customer excellence by connecting process data with customer journeys.

SAP S/4HANA Retail for merchandise management

Connect telecommunication retail processes across the value chain to increase efficiency and improve the overall customer experience.

SAP Enterprise Asset Management

Manage the lifecycle of your network and IT assets with enterprise asset management (EAM) software systems from SAP.

SAP Integrated Business Planning for Supply Chain

Meet future telecom demand profitably with supply chain analytics, what-if simulations, alerts, and more to help you stay ahead of change and improve responsiveness.

SAP Service and Asset Manager

Prolong the life of your telecom assets – and improve their reliability and performance – with online and offline access to a powerful mobile app for enterprise asset management.

Explore how we can help your telecommunications business run better

Telecom software from SAP enables you to manage telco network assets to cut operating and capital costs and improve utilization. Our solutions provide a single, real-time view of data, so you can closely monitor network conditions, improve asset planning and lifecycle costs, and enhance predictive maintenance across multiple locations.

  • Asset operations and maintenance
  • Asset performance management
  • Portfolio and project management
  • Environment, health, and safety management

70% of telecom spend is on the network. 

Source: Proximus Group  

The smart reel project is a dream come true. Intelligent technologies are a central part of our sensor-based solution that is integrated with back-end systems. Now we have visibility into decentralized stock and that means higher profitability and better service.

Hans Schurmans, Director Logistics Operations, Proximus Group

You can drive profitability and customer loyalty by establishing a 360-degree view of your customers and personalizing offers. By listening and engaging in real time with relevant information, you can translate individual experiences into satisfying customer journeys.

  • Personalized marketing
  • Customer service excellence
  • Omnichannel sales and commerce
  • Customer experience management
 

>15% revenue lift due to smart personalization.

Source: Liberty Latina America Ltd.

 

We want to build one e-commerce platform to serve more than 20 markets – offering a unified experience while also meeting the requirements of each unique country. SAP Commerce Cloud is the strong, flexible e-commerce engine we needed.

Ed Sherwood-Smith, Senior Director, Digital Platform Delivery, Liberty Latin America Ltd.

Telecom software from SAP can help you optimize supply chain logistics for both retail and field operations while complying with industry regulations. With AI-powered scheduling, planning, and dispatch, you can run more-efficient field service operations, improve customer satisfaction, and lower costs. 

  • Field service management and execution
  • Supply chain management
  • Project management
  • Service experience management

 

25% improvement in inventory forecast accuracy.

Source: Verizon

 

This is the first time Verizon has ever had the entire supply chain on a single planning system. This enables us to look at the business as a whole and leverage best practices from across the enterprise. A unified platform helps us prepare for an ever-changing future and navigate the many constraints and uncertainties that have become a reality in today's world.

Abel Leites, Vice President, Consumer and Business Supply Chain, Verizon Communications Inc.

You can deploy new revenue models and grow profits by monetizing next-generation network capabilities with an agile process for high-volume subscription billing and revenue management. Streamlined bill-to-cash processes help ensure fast, compliant revenue management and increase financial insight and control.

  • Billing of telco services
  • Flexible subscription billing
  • Invoice management
  • Revenue management

 

One single e-commerce platform to serve all of Latin America.

Source: Liberty Latin America Ltd.

 

We want to build one e-commerce platform to serve more than 20 markets – offering a unified experience while also meeting the requirements of each unique country. SAP Commerce Cloud is the strong, flexible e-commerce engine we needed. 

Ed Sherwood-Smith, Senior Director, Digital Platform Delivery, Liberty Latin America Ltd.

Our telco solutions provide advanced analytics and dashboards, enabling you to collect and analyze communications data and usage in real time to monitor, manage, and forecast network consumption. Meanwhile, technology, such as machine learning, automates and guides users through complex processes.

  • Telecom asset tracking and lifecycle management
  • Regulatory compliance adherence
  • Collaborative planning
  • Augmented business intelligence

 

One data model that’s standard across the footprint.

Source: Vodafone Group plc.

 

Some say digital first, but we have become a digital-only business.

Ninian Wilson, CEO, Vodafone Procurement Company