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 Very Large Array at Sunset, Soccoro, NM representing telecommunications


Using technologies based on the IoT and 5G, our telecom software is supporting digital transformation in dozens of industries.

Digital transformation in the telecommunications sector

Telecommunications service providers are emerging from the world of consumer connectivity to businesses and ecosystems, and providing a wide portfolio of services combining connectivity with digital content, professional services and devices. This change in the market imperatives require the telecom companies to reinvent business processes and the underlying systems.

graphic representing digital transformation in the Telecommunications industry
Advanced connectivity

Network evolution helps you support other industries in reinventing business processes. However, you must deploy and operate telecom networks as efficiently as possible while maximizing your network’s revenue potential. Combining 5G, the IoT, edge computing, AI, and machine learning technologies enables you to connect and monetize a sensor-based world. 

Monetization of new business models

Commoditization of basic communication services means that you need to diversify your revenue streams. With a combination of flexible consumption and innovative business models, you can achieve revenue stream diversification by transforming into a digital life provider, data broker, digital transformation enabler, or cloud service provider.

Hyperfocus on the customer experience

To compete effectively in the digital economy, you must deliver a highly personalized and fully digitalized experience across multiple channels, including brick and mortar stores, online touch points, call centers, and social communities. Tailor-made telecom services and solutions are also crucial if you are to meet and exceed customer expectations.

Structural transformation

The rollout of next-generation networks requires significant expenditure in areas such as 5G and fiber to the X (FTTX). To fund this, you must adapt your asset operation model to become more innovative and collaborative. You can also achieve savings by streamlining the management of telecom equipment using automation and intelligent solutions.

Sustainable growth

Sustainability is a key priority for telcos, beginning with the critical task of promoting the reuse and recycling of mobile phones and other consumer devices. With advanced analytics and technology based on the IoT, you can further optimize energy consumption while accelerating adoption of renewable energy across your network.

Featured telecommunications solutions

SAP Field Service Management

Track telco network equipment and IoT data in a central repository to simplify collaboration on asset maintenance, usage, and failures – and to keep telco assets performing at their best.

SAP Billing and Revenue Innovation Management

Automate your billing needs and monetize opportunities quickly and effectively by deploying our telco-native subscription billing solution.

SAP Profitability and Performance Management

Keep costs under control with granular cost and profitability management. Allocate direct and indirect costs down to product and customer level.


Telecom software from SAP enables you to manage telco network assets to cut operating and capital costs and improve utilization. Our solutions provide a single, real-time view of data, so you can closely monitor network conditions, improve asset planning and lifecycle costs, and enhance predictive maintenance across multiple locations.

  • Portfolio and project management
  • Supply chain planning for network equipment 
  • Network asset management
  • Field service management
  • Real estate
  • Environment, health, and safety
  • Intelligent connectivity services

70% of telecom spend is on the network. 

Source: Proximus Group  

The smart reel project is a dream come true. Intelligent technologies are a central part of our sensor-based solution that is integrated with back-end systems. Now we have visibility into decentralized stock and that means higher profitability and better service.

Hans Schurmans, Director Logistics Operations, Proximus Group


You can drive profitability and customer loyalty by establishing a 360-degree view of your customers and personalizing offers. By listening and engaging in real time with relevant information, you can translate individual experiences into satisfying customer journeys.

  • Customer insights
  • Marketing customer engagement 
  • Omnichannel commerce 
  • Retail store management
  • Sales execution
  • Omnichannel customer service
  • Customer experience management


>15% revenue lift due to smart personalization.

Source: Liberty Latina America Ltd.


We want to build one e-commerce platform to serve more than 20 markets – offering a unified experience while also meeting the requirements of each unique country. SAP Commerce Cloud is the strong, flexible e-commerce engine we needed.

Ed Sherwood-Smith, Senior Director, Digital Platform Delivery, Liberty Latin America Ltd.


Telecom software from SAP can help you optimize supply chain logistics for both retail and field operations while complying with industry regulations. With AI-powered scheduling, planning, and dispatch, you can run more-efficient field service operations, improve customer satisfaction, and lower costs. 

  • Supply chain planning for access equipment 
  • Omnichannel inventory and order response
  • Equipment serialization and logistics networks 
  • Warehouse management
  • Transportation management


25% improvement in inventory forecast accuracy.

Source: Verizon


This is the first time Verizon has ever had the entire supply chain on a single planning system. This enables us to look at the business as a whole and leverage best practices from across the enterprise. A unified platform helps us prepare for an ever-changing future and navigate the many constraints and uncertainties that have become a reality in today's world.

Abel Leites, Vice President, Consumer and Business Supply Chain, Verizon Communications Inc.


You can deploy new revenue models and grow profits by monetizing next-generation network capabilities with an agile process for high-volume subscription billing and revenue management. Streamlined bill-to-cash processes help ensure fast, compliant revenue management and increase financial insight and control.

  • Billing and revenue innovation management
  • Enterprise business monetization

One single e-commerce platform to serve all of Latin America.

Source: Liberty Latin America Ltd.


The success of the Zuny brand is key for our company. With SAP Commerce Cloud, telco and utilities accelerator and SAP Billing and Revenue Innovation Management, we were able to deliver an intuitive, complete digital user experience. 

Soufian Hadouch, Director IT Solution Delivery, VOO SA


Our telco solutions provide advanced analytics and dashboards, enabling you to collect and analyze communications data and usage in real time to monitor, manage, and forecast network consumption. Meanwhile, technology, such as machine learning, automates and guides users through complex processes.

  • Profitability analysis
  • Holistic steering and reporting

One data model that’s standard across the footprint.

Source: Vodafone Group plc.


Some say digital first, but we have become a digital-only business.

Ninian Wilson, CEO, Vodafone Procurement Company

Get started with SAP’s cloud solutions for telecommunications

SAP can help you start or enhance your telecommunications digital transformation – no matter where you are in your journey. If you have yet to move to cloud ERP, you can get started with the RISE with SAP solution. If you already have cloud ERP – from SAP or any other vendor – you can enhance your telecommunications capabilities with our industry cloud solutions.


RISE with SAP provides customers with complete business transformation as a service (BTaaS) in a single package. At its core is SAP S/4HANA Cloud, business process intelligence, technology credits, and more. RISE with SAP also includes solutions for:

  • Finance transformation
  • Asset lifecycle management
  • Quote to cash
  • Supply chain management
  • Retail operation
  • Project management

Industry cloud solutions

Built by SAP and our partners on an open platform, SAP’s industry cloud solutions address specific industry needs for the telecommunications sector. Designed to work with your existing SAP and third-party systems, these specialized cloud applications can help you drive cost-effective transformation and sustainable growth.

  • Cloud-based telecommunications solutions 
  • Innovative technology from SAP and our partners
  • Straightforward integration with existing systems
  • Extension of your current investments

Featured cloud solutions for telecommunications

SAP Integrated Business Planning for Supply Chain

Meet future telecom demand profitably with supply chain analytics, what-if simulations, alerts, and more to help you stay ahead of change and improve responsiveness.

SAP Service and Asset Manager

Prolong the life of your telecom assets – and improve their reliability and performance – with online and offline access to a powerful mobile app for enterprise asset management.

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