Telecommunications
Boost resilience and profitability with engaging customer experiences
Reimagine your telecommunications operations while accelerating innovation, driving growth, and lowering operational costs with unified solutions.
Our telecommunication solutions help you:
Remain profitable and competitive by adopting new revenue streams.
Improve efficiency, savings, and customer satisfaction with a fully integrated supply chain.
Scale your business, grow revenue, and maximise customer loyalty with personalised experiences.
Lower service costs and improve uptime with optimised field service operations.
Drive predictable growth by enabling intelligent, effective sales behaviours.
Support profitable growth
Increase revenue with faster, more agile decisions powered by detailed profit and cost insights.
Achieve supply chain resilience
Help ensure resilient operations by minimising disruptions, maintaining continuity, and adapting quickly to evolving environmental, regulatory, and market changes.
Grow beyond connectivity
Build customer loyalty and increase recurring revenue with personalised subscriptions, a pay per use model, and bundled products and services tailored to customer needs.
Modernise and expand infrastructure
Achieve a lower cost to serve and higher network uptime using AI-enabled advanced scheduling and optimised workforce management for efficient and sustainable field service.
AI for telecommunications
Improve asset performance, grow margins, automate operations, and personalise customer engagement with telecom-focused AI assistants and agents.
Autonomous Asset Management
Increase asset reliability and uptime while ensuring regulatory compliance, safety, and sustainability.
Autonomous Project Delivery
Automate the entire services project lifecycle—from opportunity and scoping, through project setup and staffing, to financial management, billing, and performance insights.
Explore telecommunications solutions from SAP and partners that can help your business run better
Drive innovation with real-time visibility enabled by unified service operations.
Enterprise asset management
Manage network asset ROI from investment planning to retirement to:
Ensure consistent views of network assets with an integrated data approach.
Improve network asset health and performance with connected asset management.
Increase field productivity with optimised scheduling and mobile apps.
SAP APPLICATION
Capital project management
Optimise resources and accelerate time to market for new products and services with centralised processes and information.
SAP APPLICATION
Supply chain planning for network assets
Reduce equipment shortages and delays by synchronising supply plans with network expansion through collaborative partner planning.
SAP APPLICATION
Field service management
Reduce service costs and cycle times from query to invoice with optimised workforce scheduling and mobile apps.
PARTNER APPLICATION
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Reduce equipment failure rates and manage the equipment lifecycle using a map-based approach integrated with SAP S/4HANA.
See how customers are succeeding with SAP solutions for telecommunications
See what analysts are saying about SAP
A New Approach to Customer Data Provides a Big Payoff
Explore the customer data market from the perspective of Harvard Business Review industry analysts.
Resources
Financial strategies for future telecom growth
Learn how improved financial planning, close and consolidation, and reporting can become a powerful engine for business growth and resilience.
Telco Business AI
See how SAP Business AI can help your telecommunications organisation constantly improve and innovate your business.
Navigating growth in tower and fiber businesses
Learn about the growth opportunities telecom infrastructure companies (towercos and fibercos) find amid rising digital connectivity demands.
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See our solutions in action
Learn how solutions tailored to your industry can help you improve operations, innovate faster, and grow with confidence.
Grow your business with cloud ERP
Discover how SAP GROW helps businesses in every industry scale faster with AI-powered cloud ERP designed for growth.
See what’s ahead for your industry
Explore SAP road maps to learn about upcoming innovations, product advancements, and future capabilities.