Telecommunications
Boost resilience and profitability with engaging customer experiences
Reimagine your telecommunications operations while accelerating innovation, driving growth, and lowering operational costs with unified solutions.
Our telecommunication solutions help you:
Remain profitable and competitive by adopting new revenue streams.
Improve efficiency, savings, and customer satisfaction with a fully integrated supply chain.
Scale your business, grow revenue, and maximise customer loyalty with personalised experiences.
Lower service costs and improve uptime with optimised field service operations.
Drive predictable growth by enabling intelligent, effective sales behaviours.
Support profitable growth
Increase revenue with faster, more agile decisions powered by detailed profit and cost insights.
Achieve supply chain resilience
Help ensure resilient operations by minimising disruptions, maintaining continuity, and adapting quickly to evolving environmental, regulatory, and market changes.
Grow beyond connectivity
Build customer loyalty and increase recurring revenue with personalised subscriptions, a pay per use model, and bundled products and services tailored to customer needs.
Modernise and expand infrastructure
Achieve a lower cost to serve and higher network uptime using AI-enabled advanced scheduling and optimised workforce management for efficient and sustainable field service.
AI for telecommunications
Improve asset performance, grow margins, automate operations, and personalise customer engagement with telecom-focused AI assistants and agents.
Autonomous asset management
Increase asset reliability and uptime while ensuring regulatory compliance, safety, and sustainability.
Autonomous project delivery
Automate the entire Professional Services project lifecycle—from opportunity and scoping, through project setup and staffing, to financial management, billing, and performance insights.
Explore telecommunications solutions from SAP and partners that can help your business run better
Drive innovation with real-time visibility enabled by unified service operations.
Enterprise asset management
Manage network asset ROI from investment planning to retirement to:
Ensure consistent views of network assets with an integrated data approach.
Improve network asset health and performance with connected asset management.
Increase field productivity with optimised scheduling and mobile apps.
SAP APPLICATION
Capital project management
Optimise resources and accelerate time to market for new products and services with centralised processes and information.
SAP APPLICATION
Supply chain planning for network assets
Reduce equipment shortages and delays by synchronising supply plans with network expansion through collaborative partner planning.
SAP APPLICATION
Field service management
Reduce service costs and cycle times from query to invoice with optimised workforce scheduling and mobile apps.
PARTNER APPLICATION
LG CNS Space-N
Reduce equipment failure rates and manage the equipment lifecycle using a map-based approach integrated with SAP S/4HANA.
AI-enabled customer engagement
Deliver personalised experiences across all channels along the entire customer journey to:
Increase customer satisfaction with consistent omnichannel experiences.
Improve margins by making data-driven decisions with marketing analytics.
Boost customer loyalty with personalised interactions and chatbots.
Drive sales by empowering a mobile sales force with automated solutions.
SAP APPLICATION
Omnichannel customer experience
Exceed customers’ expectations by delivering smooth service continuity across digital, voice, and AI-assisted channels.
SAP APPLICATION
Omnichannel commerce
Improve margins and modernise your business with telecommunications-specific commerce solutions that grow sales across channels.
PARTNER APPLICATION
Clintworld Clintview Precision Pricing and Usage Behaviour Analysis Software
Make faster, more profitable pricing decisions using predictive analytics across customer, product, and usage data.
Demand-driven telecommunications supply chain
Deliver next-generation customer, employee, and partner experiences with capabilities that help you:
Reduce equipment lifecycles and costs with extended business networks.
Increase time and cost savings with an IoT-enabled, transparent supply chain.
Lower inventory costs with inventory and warehouse management.
SAP APPLICATION
Customer device management
Reduce service costs through efficient order fulfilment and an optimised sourcing strategy.
SAP APPLICATION
Device lifecycle management
Improve customer experience and lower costs by tracking the lifecycle of devices across procurement, distribution, and maintenance.
SAP APPLICATION
Warehouse, inventory, and logistics management
Improve inventory cost savings and availability by managing inbound warehousing, inventory, and logistics with integrated business planning.
PARTNER APPLICATION
Deltek Replicon Time Tracking for Service Organisations
Enable organisations to capture, validate, and transform project time data with a modern user experience across desktop and mobile.
Billing and revenue management
A robust and flexible billing engine helps you to:
Launch innovative offerings by using a variety of bundling options.
Create customised offers and options through automated customer profiling.
Reduce costs with automated processing of billing, invoicing, and financial posting.
SAP APPLICATION
Subscription billing
Grow recurring revenue, maximise lifetime value, and scale with innovative subscription, usage, and bundle monetisation.
SAP APPLICATION
Configure, price, and quote
Generate quotes faster, simplify approvals, and cut sales cycles by establishing intelligent, integrated sales processes.
SAP APPLICATION
Sales performance management
Maximise sales, boost cross‑ and up‑selling, and optimise pricing while protecting margins with business insights.
SAP APPLICATION
Entitlement management
Reduce revenue leakage and service effort by streamlining and automating entitlement management and operations.
PARTNER APPLICATION
SAP Convergent Mediation by DigitalRoute
Grow profits by preventing margin erosion and speeding billing accuracy with automated mediation and billing processes.
PARTNER APPLICATION
Mirakl Marketplace Management
Drive growth by operating your own online marketplace and building and expanding offerings through channel partners.
Strategic compensation management
Improve sales team effectiveness with comprehensive incentive plans to:
Increase revenue and support business growth with prescriptive AI recommendations.
Improve sales target plan performance with rich analytics and prescriptive AI recommendations.
Reduce risk, payment errors, and compensation disputes with one-click traceability.
SAP APPLICATION
Contingent workforce management
Reduce labour costs and find, manage, and deploy top talent faster with AI assistance and centralised processes.
SAP APPLICATION
Human capital management
Increase productivity and skills readiness with integrated talent, learning, and workforce management.
PARTNER APPLICATION
SAP Time and Attendance Management by WorkForce Software
Gain visibility into workforce costs, reduce administrative effort, comply with local laws with time and attendance management.
See how customers are succeeding with SAP solutions for telecommunications
See what analysts are saying about SAP
A New Approach to Customer Data Provides a Big Payoff
Explore the customer data market from the perspective of Harvard Business Review industry analysts.
Resources
Financial strategies for future telecom growth
Learn how improved financial planning, close and consolidation, and reporting can become a powerful engine for business growth and resilience.
Telco Business AI
See how SAP Business AI can help your telecommunications organisation constantly improve and innovate your business.
Navigating growth in tower and fiber businesses
Learn about the growth opportunities telecom infrastructure companies (towercos and fibercos) find amid rising digital connectivity demands.
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See what’s ahead for your industry
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