View trending topics from cases.

Analyze keywords from case descriptions and groups cases based on labels assigned to a model. A label is a topic which acts as a heading for a list of similar keywords.

Overview

Productivity for Support Agents

Improve agent productivity

Faster Case Resolution for Agents

Empower agents to solve cases faster

Service Efficiency & Satisfaction Increase

Increase service efficiency and improve customer satisfaction

Details

Solution type

AI Feature

Plans and pricing

Choose a base plan

SAP Service Cloud Version 2, Case Topic Analyzer

  • Details:

    • AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
  • Payment methods:

    • Click on “Activate with AI Units” to enable this AI Feature.
Price upon request
  • Contract duration available upon request
  • Details:

    • AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
  • Payment methods:

    • Click on “Activate with AI Units” to enable this AI Feature.

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Technical Information

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