View trending topics from cases.
Analyze keywords from case descriptions and groups cases based on labels assigned to a model. A label is a topic which acts as a heading for a list of similar keywords.
Overview
Productivity for Support Agents
Improve agent productivity
Faster Case Resolution for Agents
Empower agents to solve cases faster
Service Efficiency & Satisfaction Increase
Increase service efficiency and improve customer satisfaction
Details
Solution type
AI Feature
Compatibility
Works with
SAP Service Cloud
Plans and pricing
SAP Service Cloud Version 2, Case Topic Analyzer
Details:
AI Units are currently required to use this AI offering in the underlying Cloud Service. Click
Payment methods:
Click on
“Activate with AI Units”to enable this AI Feature.
Price upon request
- Contract duration available upon request
- Has prerequisite
Details:
AI Units are currently required to use this AI offering in the underlying Cloud Service. Click
Payment methods:
Click on
“Activate with AI Units”to enable this AI Feature.
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