Understand and solve exceptions cases in the most efficient way to minimize manual efforts
Today’s exception case management within SAP S/4HANA Utilities and German regulatory can be very challenging and require high manual efforts as well as highly skilled specialists. The complexity of processes, SAP solutions and regulatory is mastered by the Knowledge Graph as part of the solution. resolve+ supports the resolution of exception cases by giving the root cause analysis and at the same time the solution proposal how to solve it.
Overview
Speed up solving of exception cases and meet pressuring deadlines
Get direction for exception cases directly when the exception appears. Instantly a detailed root cause analysis will be provided and next steps how to solve it. This helps to fix master data quicker and without any wasted time so the process can be continued as soon as possible.
Reduce manual effort in analysis and problem-solving
The solution provides you with an analysis of the root cause and also with the steps it takes to solve the situation and bring your master data into the required quality. This enables you to continue the process easily. Manual efforts for analysis of the situation and finding the right approach disappear. Usually this situation requires the involvement of highly skilled resources at a high price point.
Solve your backlog of complex exception cases
Exception cases pile up to thousands and thousands from the areas of market communication, measurement concept management, and device management. The resolution of them is complex, difficult and timely. Especially post format changes on April 1 and October 1 the number of exception cases increases regularly.
Details
Solution type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
Features
Start exception management effortlessly by integration in SAP S/4HANA Utilities
Start to manage the exception cases easily and effortlessly by the predefined backend integration via Cloud Bridge. It ensures all relevant data is fetched then transferred for analysis and solution resolution.
Find the right information to solve the exception in the Knowledge Graph
Solving exception cases requires a lot of information e.g. customising, processes, and regulatory standards and to connect all information in right sequence. Avoid paying highly skilled and rare to find people for the task. The solution gives you a step-by-step guide to resolve the exception case.
Understand the context by smart data enrichment of exceptions
The contextual data like regulatory process, market role etc. help for users to gain a better overview. The data is used to improve the automatic generated solution to resolve the exception. The solution can be executed step-by-step by the user.
