SAP CX AI Toolkit, knowledge indexing

AI-powered data indexing for features and agents based on SAP CX AI Toolkit.

Overview

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Knowledge Indexing transforms your raw source data into structured, searchable information that fuels AI capabilities throughout your applications. This foundational service powers multiple intelligent features including Intelligent Q&A for business insights, Ask About This Product for commerce inquiries, Shopping Agent for personalized assistance, and Q&A Agent for automated customer support.

Benefits

Understand the meaning of a query and find the most semantically similar documents or passages within a knowledge base
Benefits of this foundational service are unlocked through Intelligent Q&A, Shopping Agent, and more

Business Value

50% higher sales staff productivity for agent-handled tasks
50% higher service staff productivity for agent-handled tasks
Greater operational performance

Details

Solution type

AI Feature

Plans and pricing

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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
- Use the AI Estimator to estimate the number of AI Units required.
In order to use this AI Agent/AI Feature, you will need to purchase the base product.

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