SAP Services and Support
At SAP, your success is our goal
The outcomes you need are at the centre of everything we do. Through our success experiences, success extensions, and success services, we can help ensure your business vision and tech strategy are working as one to create the right results from the start – and every day after.
Let’s work together to make it happen.
Select your success experience
Choose the success experience that best fits your needs. All success experiences prepare, guide, and engage you to help accelerate your start with SAP solutions and achieve lasting success.
- Essential success experience: Establish the foundation to get solutions running and offering value with proactive, mission-critical support, training, and content.
- Advanced success experience: Fast track your path to the cloud with customer success experts who orchestrate your exclusive content, resources, and planning methods.
- Select success experience: Drive innovation and transform your business with a high-touch experience tailored to your individual needs.
Extend your experience
Adjust how we engage with you by choosing the success extensions you need to create the right experience and ensure your success in the cloud.
- Activation and optimisation services: Add services before go-live to realise initial value from your SAP solution faster.
- Managed business services: Select post-go-live services for managing your day-to-day operations.
- Cloud optimisation services: Choose services for staying secure, efficient, and compliant in the cloud.
Choose specific services, training, and partners
Handpick individual services, learning options, and partners that support the specific projects you’re running right now.
- Project success: Get support for larger transformation projects and enable a smooth introduction of new technologies and projects.
- Learning success: Access dedicated trainings to maximise the potential of your people, close skill gaps, and boost transformation.
- Partner success: Work with partners that are supported by SAP to ensure a unified and optimised experience.
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Find the right success experience for your business needs
Take a closer look at our success experiences
Whether you’re implementing a new solution, migrating a legacy solution to the cloud, or transforming your business, we are committed to helping you achieve your desired outcomes. SAP offers choice in the success experiences available to help you wherever you are on your journey.
Explore our most popular offerings
Embed experts into your organisation to help find the right solution to ensure your business agenda and tech strategy are one with our most comprehensive, strategic engagement.
Tap into our global team of experts to assess your current innovation plan and use proven industry solutions to make your vision a reality with this high-touch engagement.
SAP Business Journeys
Secure a quick, clear path to solving cross-company challenges and creating the results you need with targeted packages that include a specific scope, timeline, and cost.
SAP Preferred Success
Yield more value from your cloud solutions and continuously improve business outcomes with a personal road map for everything from workflows to user experience to culture.
SAP Enterprise Support
Leverage new innovations, get every bit of value out of your investment from day one, and protect your business for the long term with our foundational, proactive success offering.
Embedded launch activities
Achieve measurable value as quickly as possible and shorten the time to first value by knowing exactly what to expect and what steps to take toward the result you need.
Discover the latest news and insights from SAP
Reflecting on a year of transformation
Andreas Heckmann, EVP and head of Customer Solution Support and Innovation at SAP, reflects on the support experience transformation of the past year, and how it will continue in 2023.
Fuel your success with reimagined cloud services
In this SAP Sapphire Virtual replay, discover how the newly reimagined portfolio of Cloud Success Services empowers you to reach desired business outcomes.
Getting to know Cloud Success Services
Learn how more than 22,000 talented people in the Cloud Success Services organisation work to ensure the success of every customer’s cloud journey.
Innovation and Transformation Newsletter
Learn about the latest updates and news to support your ongoing success.