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Telecommunications

Succeed in a 5G world with new business models, operational efficiencies, and customer engagement by using telecommunications solutions from SAP.

SAPPHIRE NOW and ASUG Annual Conference
 ·  Orlando, Florida
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Digitalization of telecommunications unlocks a $1.2 trillion opportunity

The move to 5G is changing business models for nearly every industry. SAP empowers telecommunications providers to offer game-changing services with low latency and redefine operations by digitalizing internal platforms and processes.


Plan, Build, and Operate

  • Asset Operations and Maintenance
  • Field Service Management
  • Intelligent Asset Management
  • Mobile Asset Management
  • Portfolio and Project Management
  • Real Estate Management

Acquiring and Retaining

  • Customer Insights
  • Demand Generation and Engagement
  • Digital Commerce
  • Omnichannel Customer Service
  • Retail Store Management
  • Sales Execution

Fulfilling and Delivering

  • Demand and Supply Planning
  • Omnichannel Inventory and Order Response
  • Track & Trace and Logistics Networks
  • Warehouse Management

Billing and Settling

  • Billing and Revenue Innovation Management
  • Quote to Cash
  • Subscription Management

Analysing and Optimising

  • Margin Assurance
  • Planning and Analysis
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Solve your specific telecommunications needs

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Support digital life in a hyperconnected world

Learn how you can transform into a digital service provider to exceed the expectations of your customers and drive profitability in a changing market.

Unlock business value with digital technology

Innovate and establish competitive differentiation by connecting the latest technologies with integrated business solutions to create an intelligent enterprise.

Get the facts

81%

of telecommunications companies currently have a digital road map in place.

SAP Benchmarking

92%

of telecommunications executives believe that digital transformation is dramatically affecting customer engagement.

SAP Benchmarking

68%

of telecommunications companies say that blockchain could have a dramatic effect on the industry.

SAP Benchmarking

SAP Road Map for Telecommunications

Explore our telecommunications road map to learn about current industry solutions, planned innovations, and future direction.


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Current release highlights

  • Digital twin of network assets that monitor, compute, and predict asset health and energy use
  • Industry-ready models and content to launch customer service chatbots within weeks  
  • Platform-based, multisided models for transparent revenue sharing and dealer management
  • High-performance, multidimensional cost allocation and granular margin analysis
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Upcoming innovations

  • Digital collaboration with network equipment and managed service providers for seamless maintenance
  • Improved forecast quality and enhanced inventory optimisation capabilities
  • Integrated end-to-end processes – from lead management to subscription billing
  • Machine learning capabilities that simulate and forecast tariff risks and market trends
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Future plans

  • Unite asset data on customer use, operations support, and finance at the network level
  • Interlock customer data across the network, touchpoints, billing, and finance
  • Deliver solutions and context-based business models that enable intelligent monetization