Telecommunications
Digital transformation in the telecommunications sector
Telecommunications service providers are emerging from the world of consumer connectivity to businesses and ecosystems, and providing a wide portfolio of services combining connectivity with digital content, professional services and devices. This sea change in the market imperatives require the telecom companies to reinvent business processes and the underlying systems.
Advanced connectivity
Network evolution helps you support other industries in reinventing business processes. However, you must deploy and operate telecom networks as efficiently as possible while maximising your network’s revenue potential. Combining 5G, the IoT, edge computing, AI, and machine learning technologies enables you to connect and monetize a sensor-based world.
Monetization of new business models
Commoditization of basic communication services means that you need to diversify your revenue streams. With a combination of flexible consumption and innovative business models, you can achieve revenue stream diversification by transforming into a digital life provider, data broker, digital transformation enabler, or cloud service provider.
Hyperfocus on the customer experience
To compete effectively in the digital economy, you must deliver a highly personalised and fully digitalised experience across multiple channels, including brick and mortar stores, online touch points, call centres, and social communities. Tailor-made telecom services and solutions are also crucial if you are to meet and exceed customer expectations.
Structural transformation
The rollout of next-generation networks requires significant expenditure in areas such as 5G and fiber to the X (FTTX). To fund this, you must adapt your asset operation model to become more innovative and collaborative. You can also achieve savings by streamlining the management of telecom equipment using automation and intelligent solutions.
Sustainable growth
Sustainability is a key priority for telcos, beginning with the critical task of promoting the reuse and recycling of mobile phones and other consumer devices. With advanced analytics and technology based on the IoT, you can further optimise energy consumption while accelerating adoption of renewable energy across your network.
Featured telecommunications solutions
SAP Field Service Management
Track telco network equipment and IoT data in a central repository to simplify collaboration on asset maintenance, usage, and failures – and to keep telco assets performing at their best.
SAP Billing and Revenue Innovation Management
Automate your billing needs and monetize opportunities quickly and effectively by deploying our telco-native subscription billing solution.
SAP Commerce Cloud, telco and utilities accelerator
Create a unified, cross-channel experience – from in store to online, mobile, and beyond – with an exceptional telco-specific subscriber onboarding and lifecycle experience.
See how telecommunications solutions customers are succeeding with SAP
Find out how telecom Vodafone standardised processes on a single digital foundation to achieve cost synergies and efficiencies.
Learn how Hyperoptic is supporting a fast-growing business by standardising processes with SAP S/4HANA.
Explore how telco Liberty Latin America enables customers to safely buy and manage its products and services from anywhere.
See how telco Proximus built an intelligent solution to gain insight into its decentralised inventory, improving supply efficiency.
Telecom software from SAP enables you to manage telco network assets to cut operating and capital costs and improve utilisation. Our solutions provide a single, real-time view of data, so you can closely monitor network conditions, improve asset planning and lifecycle costs, and enhance predictive maintenance across multiple locations.
70% of telecom spend is on the network.
Source: Proximus Group
The smart reel project is a dream come true. Intelligent technologies are a central part of our sensor-based solution that is integrated with back-end systems. Now we have visibility into decentralised stock and that means higher profitability and better service.
Hans Schurmans, Director Logistics Operations, Proximus Group
You can drive profitability and customer loyalty by establishing a 360-degree view of your customers and personalising offers. By listening and engaging in real time with relevant information, you can translate individual experiences into satisfying customer journeys.
>15% revenue lift due to smart personalisation.
Source: Liberty Latina America Ltd.
We want to build one e-commerce platform to serve more than 20 markets – offering a unified experience while also meeting the requirements of each unique country. SAP Commerce Cloud is the strong, flexible e-commerce engine we needed.
Ed Sherwood-Smith, Senior Director, Digital Platform Delivery, Liberty Latin America Ltd.
Telecom software from SAP can help you optimise supply chain logistics for both retail and field operations while complying with industry regulations. With AI-powered scheduling, planning, and dispatch, you can run more-efficient field service operations, improve customer satisfaction, and lower costs.
25% improvement in inventory forecast accuracy.
Source: Verizon
This is the first time Verizon has ever had the entire supply chain on a single planning system. This enables us to look at the business as a whole and leverage best practices from across the enterprise. A unified platform helps us prepare for an ever-changing future and navigate the many constraints and uncertainties that have become a reality in today's world.
Abel Leites, Vice President, Consumer and Business Supply Chain, Verizon Communications Inc.
You can deploy new revenue models and grow profits by monetizing next-generation network capabilities with an agile process for high-volume subscription billing and revenue management. Streamlined bill-to-cash processes help ensure fast, compliant revenue management and increase financial insight and control.
One single e-commerce platform to serve all of Latin America.
Source: Liberty Latin America Ltd.
The success of the Zuny brand is key for our company. With SAP Commerce Cloud, telco and utilities accelerator and SAP Billing and Revenue Innovation Management, we were able to deliver an intuitive, complete digital user experience.
Soufian Hadouch, Director IT Solution Delivery, VOO SA
Our telco solutions provide advanced analytics and dashboards, enabling you to collect and analyse communications data and usage in real time to monitor, manage, and forecast network consumption. Meanwhile, technology, such as machine learning, automates and guides users through complex processes.
One data model that’s standard across the footprint.
Source: Vodafone Group plc.
Some say digital first, but we have become a digital-only business.
Ninian Wilson, CEO, Vodafone Procurement Company
Get started with SAP’s cloud solutions for telecommunications
SAP can help you start or enhance your telecommunications digital transformation – no matter where you are in your journey. If you have yet to move to cloud ERP, you can get started with the RISE with SAP solution. If you already have cloud ERP – from SAP or any other vendor – you can enhance your telecommunications capabilities with our industry cloud solutions.
RISE with SAP
RISE with SAP provides customers with complete business transformation as a service (BTaaS) in a single package. At its core is SAP S/4HANA Cloud, business process intelligence, technology credits, and more. RISE with SAP also includes solutions for:
Industry cloud solutions
Built by SAP and our partners on an open platform, SAP’s industry cloud solutions address specific industry needs for the telecommunications sector. Designed to work with your existing SAP and third-party systems, these specialised cloud applications can help you drive cost-effective transformation and sustainable growth.
Featured cloud solutions for telecommunications
SAP Integrated Business Planning for Supply Chain
Meet future telecom demand profitably with supply chain analytics, what-if simulations, alerts, and more to help you stay ahead of change and improve responsiveness.
SAP Service and Asset Manager
Prolong the life of your telecom assets – and improve their reliability and performance – with online and offline access to a powerful mobile app for enterprise asset management.
Explore your telecommunications resource centre
Find out why telcos are responding to industry trends by rethinking product portfolios and customer and employee experiences.
Explore how the Infrastructure Investment and Jobs Act (IIJA) will trigger significant public investment in U.S. broadband networks.
Learn how the telco and utilities accelerator for the SAP Commerce solution can help you elevate customer experiences.
Explore how our innovations can help transform the telecommunications industry.