CRM and the Customer Experience (CX)

See how this leading European beauty retailer uses SAP Customer Experience solutions to deliver perfect cross-channel shopping experiences to its customers.

Look at how New Era Cap is setting the foundation it needs to enter a new era of
e-commerce by using SAP solutions.

Learn how this aircraft company transformed their customer engagements end to end with SAP C/4HANA solutions.

Check out how Emmi creates richer customer profiles with solutions from SAP C/4HANA and the SAP Customer Experience suite.

Hear how this best-run travel business provides end-to-end customer service and
seamless engagements across channels through SAP solutions.

Discover how this British media company created a single view of customers across multiple domains with cloud solutions from SAP.

Consider how dōTERRA provides immersive online experiences by tapping a variety of SAP solutions.

Explore how Daimani uses SAP C/4HANA to create friction-free customer experience for the first global marketplace for VIP hospitality.

Discover how dōTERRA improves customer engagement and scales the business to get closer to customers through multiple SAP solutions.

Watch how one community is revolutionizing citizen engagement in the cloud using SAP CRM solutions to power a modern, mobile, and innovative city.

Examine how New Era uses digital commerce to expand from wholesale to
direct-to-consumer while giving B2C and B2B customers a responsive and intuitive omnichannel experience.

Investigate how Promesa is building the Intelligent Enterprise to engage customers and employees through SAP C/4HANA and SAP S/4HANA solutions.

Discover how a multinational media service provider better understands its customers’ needs by implementing cloud solutions from SAP to manage interactions from presales to support.

Learn how customer-centric departments can be networked seamlessly from initial contact to support by adopting cloud solutions to achieve innovative customer services.

Learn how this industrial manufacturer is differentiating their customer experience to become the “Amazon of Steel.”

See how this food packaging giant connects customer feedback into business operations, reducing response time and improving customer experience.

Find out how the technology supplier’s customer view went from fragmented to
transparent and complete across all sales, service, and marketing functions.

Take a deep dive through Tetra Pak’s efforts in connecting operational and experience data to eliminate data silos and deliver outstanding customer experiences.

Lay the groundwork for your customer experience strategy and adopt best practices that help create alignment and manage performance. 

Know how to apply a more holistic approach when delivering a great customer experience.

Explore examples of companies getting the customer experience (CX) right, as well as three major predictions for the future.

See how the CX Works online knowledge base offers superior recommendations across solutions, disciplines, and project frameworks.

Check out what a popular Daft Punk song can teach us about overcoming the forces at work in the modern digital economy.

Learn how to go beyond theory to practice real-life empathy that enables the ultimate customer journey.

See what’s possible with a modern digital experience platform and how it can enable easier deployments, better metrics, and more effective collaboration.

Take a look at why selling experiences along with products matters more than ever for today’s enterprise.

Understand the mindset shift needed to create healthy, happy, and sustainable cities.

Study the fundamentals of how to improve customer experience (CX) across the organization, and why it matters more than ever.

Get the basics of customer relationship management (CRM) and how it can help you provide customers with more impactful experiences.

Understand how intelligent robotic process automation (RPA) can help speed your employees’ workflow and improve your customer experience.

Create successful business-to-business customer journeys that feature trusted, personalized experiences by using Customer Experience solutions.

See how SAP Customer Data Cloud helps address compliance with multiple data protection and privacy regulations.

Learn how SAP Sales Cloud – a robust, mobile-first solution for sales teams – enables faster time to value and increased revenue.

Hear experts from Customer Experience solutions from SAP and Qualtrics uncover the secrets to leading in the experience economy.

Learn how today’s best-run business boost their brands’ value by delivering convenient and meaningful experiences to their customers.

Develop intelligent, in-the-moment marketing in the cloud to gain deep insights into performance and coordinate end-to-end customer experiences.

Empower your sales organization with a better selling experience that builds a high-performance team.