Customer experience solutions and CRM software from SAP
Discover how SAP Customer Experience solutions can help you attract and retain customers, while growing revenue.
Understand your audience by anticipating their needs. A unified customer profile from every data source across the enterprise can provide unique insights to help you serve your customers better.
Engage your customers by acting on insights and delivering hyper-personalized experiences. With our portfolio of solutions, you can deliver the right message at the right time and in the right place to drive engagement and inspire customers to act.
Deliver on your promises – from providing a quick and simple buying experience, to having orders ready for a seamless pickup, to showing up on time for a service call. Fulfilling your brand promise is critical to customer satisfaction.
Explore SAP Customer Data Platform
Take three minutes to explore how you can grow revenue, reduce IT strain, and accelerate your company’s transformation into a customer-centric enterprise.
Start the interactive demoExperience SAP Commerce Cloud
Simplify B2B buying and selling, deliver great experiences, and build loyal relationships with customers with a cloud-native commerce solution.
View the interactive demo
CX Insights: B2B Commerce
Understand key trends in the customer experience (CX) identified by SAP research on pandemic-era buyer behaviors, new technologies and business models, and an ever-evolving B2B marketplace.
Grow revenue with the power of hyper-personalization
Tap into new revenue streams by catering to the individual expectations of each customer and making every engagement trusted, connected, friction-free, and hyper-personalized.
The Economist Intelligence Unit: The Influential Shopper
Use an interactive tool to explore the results of the EIU’s survey of 4,000 consumers across the globe to understand the shift in online spending behaviors in 2020.
Break down silos to fuel business growth
Discover how bringing frontline sales and service teams together can boost customer satisfaction and drive better outcomes in this IDC Infographic.