Understand your customers and engage them with hyper-personalized experiences. Give them the freedom to explore and interact – and choose you.
See how companies have created effortless, meaningful experiences with customer experience solutions from SAP.
Watch customer stories
“Marc Worrall, General Manager Digital Services, Operations & Quality Digital – Distribution, TUISAP Commerce really supported us to provide an integrated and cohesive customer experience no matter how or where a customer reaches out – whether online, via mobile, or in stores.
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Provide a superior and personalized omnichannel commerce experience.
Benefit from using a single commerce solution
Support all go-to-market models
Leverage industry-specific capabilities
Realize a fast ROI with prebuilt integrations
Exceed expectations with built-in flexibility
Uncover opportunities by unifying online and offline customer data
Know who your customers are and how they want to be treated.
Build hyper-personalized experiences with a dynamic customer data platform (CDP)
Scale and optimize your B2B value network, while reducing risk
Deliver frictionless engagements with customer identity and access management (CIAM)
Honor the true purpose of customer data throughout your organization
Build customer trust by giving them the transparency and control they demand
Address GDPR, CCPA, and other regional data privacy requirements
“Blaine Carter, Chief Information Security Officer, Franklin CoveyFranklin Covey has chosen
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SAP Customer Data Cloud to help us remain customer-centric. Using a platform to house customer data in a single location and secure it ensures that our customers are always at the top of our priority list.
“Michael Stichnote, Global Head of eCRM and Sales IT, Henkel AG & Co. KGaAThe digital transformation of our sales helps us to place customers at the heart of what we do and to become more flexible, agile, and effective in the market.
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Improve sales with better selling experiences.
Save time and guesswork to accelerate sales
Guide sales reps through quotes and contracts fast
Model and manage sales territories and incentives
Embrace the future of selling
Power customer relationship management (CRM) with real-time customer data
Make service the heart of your customer experience.
Create a unified service experience
Develop an elite team of skilled experts
Deliver the next generation of self-service
Capture and understand customer feedback
Power engagements with high-confidence customer data
“Jack Rijnenberg, Director, Online Services, Markem-ImajeSAP Service Cloud has helped us achieve a services profitability improvement of 6% and a 60% increase in closed opportunities.”
“Payne Hughs, VP, Thrush AircraftIt’s been an amazing experience! Having the ability to reach our customers during emergencies in real time is crucial and now possible with SAP Marketing Cloud.
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Treat marketing as a trusted source of business.
Deliver hyper-personalized customer experiences across your business
Build customer trust to develop ongoing relationships
Optimize marketing to drive revenue
Drive demand and growth for B2B marketers
Fuel omnichannel engagement with a dynamic customer data foundation
Exceed customer expectations while capitalizing on future revenue opportunities beyond the showroom floor with SAP Customer Experience solutions for the automotive industry.
Deliver a relevant and consistent message across multiple interaction points by orchestrating intelligent initiatives across all routes to market, including modern retail, independent stores, distributors, and direct-to-consumer.
Customize the digital experience for consumers and wholesale buyers with personalized merchandising strategies that stand out from the crowd and provide seamless omnichannel customer journeys.
Transform your business into a subscription, solution, or outcome-based business that offers hardware, software, and services bundled into one package with SAP Customer Experience solutions for high tech.
Help your customers address demand fluctuations, navigate supply chain disruptions, and deliver service continuity and quality by using SAP Customer Experience solutions.
Add customer value beyond quotes, claims, and renewals and streamline operations in ways that promote agent trust with customer relationship management and insurance agent management solutions from SAP.
Respond efficiently and effectively to constituent needs – within tight budgets and under close scrutiny – with best practices supported by SAP Customer Experience solutions for public sector organizations.
Build stronger relationships with customers by delivering individualized experiences your customers can trust with SAP Customer Experience solutions for retail.
Deliver a first-class omnichannel customer experience that’s hyperpersonalized and trusted with rich, seamless, and contextual experiences that will help your brand stay competitive.
Create new business models, contactless guest touch points, and better traveler engagement for your travel firm with SAP Customer Experience solutions.
Give your customers the advice and offers they need to become more energy efficient and go green. SAP solutions help utilities create new business models and optimize existing ones to deliver a personalized utilities customer experience.
How can companies thrive in a world where customers themselves specify the terms of the relationship, but then let AI guide their buying journey?
As decision-making and purchasing processes rapidly change, how do B2B companies reinvent themselves to lead in the experience economy?
Discover the power of a business platform that allows you to personalize, extend, and create every app you’ll ever need.
SAP Customer Experience and SAP Cloud Platform provide a vital combination of power, trust, and speed to deliver a seamlessly connected end-to-end experience.
Explore the other SAP Customer Experience solutions.
See how Customer Experience solutions bring together customer data, machine learning technology, and microservices to power real-time customer engagements across sales, service, marketing, and commerce.
