SAP Services and Support
Your success is our priority
We put your success at the center of everything we do with services and support that provide a holistic experience across your organization’s unique digital journey – right from the start and for years to come.
Whether you’re aiming to be more productive, working to be more effective, or pushing to improve innovation in a constantly evolving market, we offer multiple ways to help ensure your SAP solutions deliver the value you need.
Explore our offerings
Your goals and challenges are unique, and so are our service engagements. When you choose services and support offerings from SAP, you can tap into personalized resources and on-demand experts ready to help you realize success at any scale and speed.
Foundational support
Power your success with foundational support included with cloud solutions. Take advantage of foundational tools and services, curated content, guided learning, and mission-critical support included with every cloud solution from SAP.
Do you have a strong, experienced team of experts? Then confidently get solutions up, running, and delivering value using the foundational tools and services, curated content, guided learning, and mission-critical support that’s included with each cloud solution from SAP.
Success plans and services
Accelerate value with additional personalized plans and services. Add personalized and prescriptive guidance for proactive insights, expertise, and resources to help you see the value of your SAP solutions sooner and continuously.
Do you need to strengthen your team with specialized expertise? Then add tailored guidance to fast-track your path to the cloud and continuously improve business and IT performance through personalized service plans and project-based services.
Premium engagements
Drive transformation with premium engagements. Address company-wide strategic opportunities and business transformations through a tailored engagement delivered by a team of dedicated experts.
Do you need to tackle high-impact, strategic, complex challenges? Then extend to a premium engagement to address opportunities and transformations that reach across your organization – delivered by a team of dedicated experts.
Packaged services on SAP Store
Explore SAP packaged services in a single catalog by solution area. Quickly discover offerings from BTP, Customer Experience, Finance and Spend Management, and more to accelerate adoption, unlock value, and drive business transformation.
A portfolio transformation is coming soon
Learn how SAP’s simplified, tiered engagement model, planned for release in early 2026, can help increase solution adoption and value.
Fast facts
25,000
+
services experts
50
+
years of leading customer innovation journeys
300M
+
subscribers served in the cloud
26
industries served
Browse our most popular offerings
FOUNDATIONAL SUPPORT
SAP Enterprise Support
Ensure your cloud solutions deliver immediate and long-term results with this foundational offering that is available with every SAP cloud solution.
SUCCESS PLAN
SAP Preferred Success
Fast-track solution deployment and user adoption through proactive, tailored service plans.
SUCCESS PLAN
SAP Cloud Application Services
Free up resources that run the day-to-day operations and optimization of key SAP cloud solutions.
SUCCESS SERVICES
Packaged services on SAP Store
These focused, fixed-scope offerings pinpoint specific business and technology needs and are designed to guide you in achieving targeted capabilities fast.
PREMIUM ENGAGEMENT
SAP MaxAttention
Drive transformation across your enterprise with this exclusive and comprehensive strategic engagement.
PREMIUM ENGAGEMENT
SAP ActiveAttention
Assess your current innovation plan with our global team of experts and use proven industry solutions to make your vision a reality.
See how customers are succeeding with SAP
Innovation and Transformation Newsletter
Support your ongoing adoption success with the latest services and support related news.
Read the latest news for services and support
SAP Preferred Success: Accelerating Partner Outcomes and Growth
Learn about a shared growth strategy that can give partners the expert guidance, enablement, best practices, and bandwidth to deliver meaningful outcomes.
Unlock the Power of SAP Support with Support Accreditation
Learn about a self-paced online course that helps demystify the tools, services, and methodologies within SAP’s support landscape, available to all customers and partners.
Simplifying Success: Unveiling SAP’s Upcoming Services and Support Engagement Model
Announcing a major evolution of our SAP Services and Support portfolio: In early 2026, we will make our simplified, tiered engagement model generally available.
Keynotes on demand from Sapphire 2025
Transformation today for resilience tomorrow
Digital innovation isn’t a strategy, it’s the key to staying competitive. Hear how industry leaders empower their cloud transformations.
Holistic, integrated, and customer-focused tools and services
Learn about exciting updates to SAP Services and Support and hear firsthand customer insights.
Thriving in holiday peaks: How AI transforms system resilience
See how SAP’s AI-driven holiday support helps customers ensure 100% uptime, prevent critical issues, and achieve record-breaking sales.