SAP Service Cloud Version 2, registered product summary

Generate registered product summaries.

Overview

This feature provides to service teams a summary of the registered products and summary for cases created for that registered product in the last three months. A registered product summary consists of an overview and aggregated cases summary. An overview is a summary of when the product was registered, the type of warranty, the warranty coverage, and the location of the product is provided. An aggregated cases summary provides consolidated insights of all cases registered in the last three months, their status, the SLA for cases, and so on. It also provides a quick information of the acumen of the cases in the last three months.

Benefits

Reduce the time spent on unproductive activities by the customer service team
Increase the speed of customer-issue resolution
Improve the customer experience with your customer service

Business Value

25% improvement in service staff productivity in reading case interaction
15% increase in first-call resolution rate

Details

Solution type

AI Feature

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP Service Cloud

Plans and pricing

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validUntil253370723039000

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titleSAP Service Cloud Version 2, registered product summary

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deploymentType

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Details:
- This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available seperately.
- Use the AI Estimator to estimate the number of AI Units required.
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.

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