SAP Customer Identity and Access Management

透過安全地解鎖客戶資料，將身分轉化為 AI 優先世界的策略優勢。
展示 SAP CIAM 安全、高效且符合隱私規範的客戶體驗之數位購物體驗

什麼是 SAP Customer Identity and Access Management？

SAP Customer Identity and Access Management 運用 AI 型身分保護和合規的同意管理，將客戶資料轉化為可採取行動的見解。

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透過解決方案提供全面的身分管理和自適性存取控制，讓您能夠：

  • 採用 AI 驅動的威脅偵測驗證使用者並保護身分。

  • 擷取第一方資料，並依循全球標準管理同意。  

  • 運用適用於區域、品牌和群組的規則型控制，統一全球存取。 

  • 透過專為企業擴展而打造的可擴充解決方案，放心成長。 

開始產品導覽
閱讀解決方案簡介 
適用於各產業的身分識別管理

探索 SAP Customer Identity and Access Management 如何提升安全性，並加速各行各業的業務成長。

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關鍵效益

協助保護使用者並保障資料安全

透過 AI 強化的詐騙防護、以風險為基礎的存取控制和彈性的驗證選項強化使用者介面資料保護，在不增加額外摩擦的情況下提升安全性。

最佳化客戶同意

運用高品質的零方與第一方資料改善精準投放與互動，並在第三方 Cookie 消失之際維持能見度與個人化。

保護客戶隱私

透過可集中管理同意並遵循全球資料法規（包括 GDPR、ISO 和 BSI）的功能，強化客戶信任並降低隱私風險。

因應企業需求擴充

Drive 成長並減輕 IT 工作負載，運用可擴充的解決方案，支援數十億使用者、涵蓋混合式與雲端環境，並滿足 B2C 與 B2B 需求。

主要功能

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無密碼驗證

  • 免除傳統密碼的需求。

  • 支援通行金鑰、電話登入、魔法連結和 OTP。

  • 適用於 Web、行動裝置和店內自助服務機台。

  • 在簡化使用者存取的同時強化安全性。

  • 跨平台提供順暢的登入體驗。

最大化資料啟用

  • 集中管理已取得同意的零方和第一方客戶資料。

  • 統一不同區域、品牌和裝置的設定檔。

  • 啟用資料，以支援分析、行銷和個人化。

  • 支援 AI 驅動的工作流程和見解。

  • 在無 Cookie 的環境中有效運作。

統一同意管理

  • 擷取及管理使用者同意和偏好設定。

  • 維持不同區域和管道的一致性。

  • 使用可供稽核的記錄和版本控制記錄同意狀態。

  • 確保符合 GDPR、ISO 和 CCPA 等法規的合規要求。

  • 將同意資料連結至統一的使用者設定檔。

多租戶雲端架構

  • 支援數十億個身分和 API 呼叫。

  • 在高需求時段輕鬆擴展。

  • 處理大量登入和註冊流量。

  • 善用雲端原生、多租戶架構。

  • 在黑色星期五等尖峰事件期間可靠地運作。

Pricing

  • SAP Customer Identity and Access Management for B2C Core

    Included:

    Login

    Registration

    Password management

    ID verification

    Consent capture for one terms of service and one privacy policy

    How to purchase:

    If you wish to license SAP Customer Identity and Access Management service you can do it via Subscription, Pay-As-You-Go for SAP BTP, or SAP BTP Enterprise Agreement at Try and Buy SAP BTP.

    Explore service plans, metrics, and pricing options at SAP Discovery Center.

    Payment method:

    Payment via invoice is supported for all countries. Click “Buy now” to find out if payment via credit card is supported in your country

    每月價格
    TWD 10,418.00
    • 以每 month 10000 Active User 區塊定價
    • 合約持續時間 3 至 60 months
    • 自動續約
      • 查看所有定價詳細資訊
    條款與條件

    Included:

    Login

    Registration

    Password management

    ID verification

    Consent capture for one terms of service and one privacy policy

    How to purchase:

    If you wish to license SAP Customer Identity and Access Management service you can do it via Subscription, Pay-As-You-Go for SAP BTP, or SAP BTP Enterprise Agreement at Try and Buy SAP BTP.

    Explore service plans, metrics, and pricing options at SAP Discovery Center.

    Payment method:

    Payment via invoice is supported for all countries. Click “Buy now” to find out if payment via credit card is supported in your country

  • SAP Customer Identity and Access Management for B2C Core, enhanced option

    Extend B2C Core with:

    AI/ML-based security

    Account takeover detection and protection

    Centralized security dashboard

    Seamless integration across enterprise systems

    Must be combined with SAP Customer Identity and Access Management for B2C Core

    How to purchase:

    If you wish to license SAP Customer Identity and Access Management service you can do it via Subscription, Pay-As-You-Go for SAP BTP, or SAP BTP Enterprise Agreement at Try and Buy SAP BTP.

    Explore service plans, metrics, and pricing options at SAP Discovery Center.

    Payment method:

    Payment via invoice is supported for all countries. Click “Buy now” to find out if payment via credit card is supported in your country

    每月價格
    TWD 15,626.00
    • 以每 month 10000 Active User 區塊定價
    • 合約持續時間 3 至 60 months
    • 自動續約
      • 查看所有定價詳細資訊
    條款與條件

    Extend B2C Core with:

    AI/ML-based security

    Account takeover detection and protection

    Centralized security dashboard

    Seamless integration across enterprise systems

    Must be combined with SAP Customer Identity and Access Management for B2C Core

    How to purchase:

    If you wish to license SAP Customer Identity and Access Management service you can do it via Subscription, Pay-As-You-Go for SAP BTP, or SAP BTP Enterprise Agreement at Try and Buy SAP BTP.

    Explore service plans, metrics, and pricing options at SAP Discovery Center.

    Payment method:

    Payment via invoice is supported for all countries. Click “Buy now” to find out if payment via credit card is supported in your country

  • SAP Customer Identity and Access Management for B2C Core, consent option

    Extend B2C Core with:

    Unlimited terms of service

    Unlimited privacy policies

    Subscription and marketing preference management

    Communication preference capture

    7-year audit vault for compliance and traceability

    Must be combined with SAP Customer Identity and Access Management for B2C Core

    How to purchase:

    If you wish to license SAP Customer Identity and Access Management service you can do it via Subscription, Pay-As-You-Go for SAP BTP, or SAP BTP Enterprise Agreement at Try and Buy SAP BTP.

    Explore service plans, metrics, and pricing options at SAP Discovery Center.

    Payment method:

    Payment via invoice is supported for all countries. Click “Buy now” to find out if payment via credit card is supported in your country

    每月價格
    TWD 8,851.00
    • 以每 month 10000 Active User 區塊定價
    • 合約持續時間 3 至 60 months
    • 自動續約
      • 查看所有定價詳細資訊
    條款與條件

    Extend B2C Core with:

    Unlimited terms of service

    Unlimited privacy policies

    Subscription and marketing preference management

    Communication preference capture

    7-year audit vault for compliance and traceability

    Must be combined with SAP Customer Identity and Access Management for B2C Core

    How to purchase:

    If you wish to license SAP Customer Identity and Access Management service you can do it via Subscription, Pay-As-You-Go for SAP BTP, or SAP BTP Enterprise Agreement at Try and Buy SAP BTP.

    Explore service plans, metrics, and pricing options at SAP Discovery Center.

    Payment method:

    Payment via invoice is supported for all countries. Click “Buy now” to find out if payment via credit card is supported in your country

增強計劃的附加元件

  • SAP Customer Identity and Access Management for B2B, contacts

    Manage digital identities and track user preferences and consent acrossthe entire customer and partner lifecycle.
    顯示更多
    • 以 50000 Contacts 區塊定價
    • 合約持續時間 3 至 60 months
    • 自動續約
      • 查看所有定價詳細資訊
    每月價格
    TWD 172,545.00
    • 以 50000 Contacts 區塊定價
    • 合約持續時間 3 至 60 months
    • 自動續約
      • 查看所有定價詳細資訊
    條款與條件

  • Pay-As-You-Go for SAP BTP for Cloud test, demo, and development

    How to purchase:

    If you already have an active Pay-As-You-Go for SAP BTP for cloud test, demo, and development license, skip to Step 3 to get started in the SAP BTP cockpit.

    Step 1: Discover SAP BTP services available for test, demo, and development under Pay-As-You-Go and explore pricing details at a glance. Note that usage beyond fair use limits is billable.

    Step 2: Order "Pay-As-You-Go for SAP BTP for cloud test, demo, and development" by clicking the "Start now" button.

    Step 3: Once your Pay-As-You-Go for TDD account has been provisioned, your Technical Administrator can access and manage services directly through the SAP BTP cockpit. This includes:

    Managing entitlements and quotas for your SAP BTP Services projects.

    Activating or deactivating SAP BTP services, applications and environments.

    Control usage and costs.

    Tip: Use the SAP BTP cockpit to track consumption of your SAP BTP services regularly. This helps you stay informed and avoid unexpected charges before fair use limits are exceeded.

    Consumption-based
    • 以 1 Flat Fee 區塊定價
    • 最小合約持續時間 3 months
    • 自動續約
      • 查看所有定價詳細資訊
    條款與條件

    How to purchase:

    If you already have an active Pay-As-You-Go for SAP BTP for cloud test, demo, and development license, skip to Step 3 to get started in the SAP BTP cockpit.

    Step 1: Discover SAP BTP services available for test, demo, and development under Pay-As-You-Go and explore pricing details at a glance. Note that usage beyond fair use limits is billable.

    Step 2: Order "Pay-As-You-Go for SAP BTP for cloud test, demo, and development" by clicking the "Start now" button.

    Step 3: Once your Pay-As-You-Go for TDD account has been provisioned, your Technical Administrator can access and manage services directly through the SAP BTP cockpit. This includes:

    Managing entitlements and quotas for your SAP BTP Services projects.

    Activating or deactivating SAP BTP services, applications and environments.

    Control usage and costs.

    Tip: Use the SAP BTP cockpit to track consumption of your SAP BTP services regularly. This helps you stay informed and avoid unexpected charges before fair use limits are exceeded.

  • Cloud test, demo, and development for SAP Customer Identity and Access Management for B2C Core

    Included:

    This is a non-productive and non-commercial tenant for test, demo, and development purposes only (check out Use Rights).

    This edition is exclusively available for partners.

    Payment method:

    Invoice is supported for all countries.

    Click on the “Configure to see price” button to find out if credit card is supported in your country.

    • 以每 month 10000 Active User 區塊定價
    • 最小合約持續時間 3 months
    • 自動續約
      • 查看所有定價詳細資訊
    條款與條件

    Included:

    This is a non-productive and non-commercial tenant for test, demo, and development purposes only (check out Use Rights).

    This edition is exclusively available for partners.

    Payment method:

    Invoice is supported for all countries.

    Click on the “Configure to see price” button to find out if credit card is supported in your country.

  • Cloud test, demo, and development for SAP Customer Identity and Access Management for B2C Core, enhanced option

    Included:

    This is a non-productive and non-commercial tenant for test, demo, and development purposes only (check out Use Rights).

    This edition is exclusively available for partners.

    Payment method:

    Invoice is supported for all countries.

    Click on the “Configure to see price” button to find out if credit card is supported in your country.

    • 以每 month 10000 Active User 區塊定價
    • 最小合約持續時間 3 months
    • 自動續約
      • 查看所有定價詳細資訊
    條款與條件

    Included:

    This is a non-productive and non-commercial tenant for test, demo, and development purposes only (check out Use Rights).

    This edition is exclusively available for partners.

    Payment method:

    Invoice is supported for all countries.

    Click on the “Configure to see price” button to find out if credit card is supported in your country.

  • Cloud test, demo, and development for SAP Customer Identity and Access Management for B2C Core, consent option

    Included:

    This is a non-productive and non-commercial tenant for test, demo, and development purposes only (check out Use Rights).

    This edition is exclusively available for partners.

    Payment method:

    Invoice is supported for all countries.

    Click on the “Configure to see price” button to find out if credit card is supported in your country.

    • 以每 month 10000 Active User 區塊定價
    • 最小合約持續時間 3 months
    • 自動續約
      • 查看所有定價詳細資訊
    條款與條件

    Included:

    This is a non-productive and non-commercial tenant for test, demo, and development purposes only (check out Use Rights).

    This edition is exclusively available for partners.

    Payment method:

    Invoice is supported for all countries.

    Click on the “Configure to see price” button to find out if credit card is supported in your country.

增強計劃的附加元件

  • Cloud test and demo for Customer Identity and Access Management for B2B, contacts, access

    Offers secure identity, consent and access control with built in authorization processes, allowing customers to manage digital identities and track user preferences and consent across the entire customer and partner lifecycle.
    顯示更多
    • 以 1 Entitlements Package 區塊定價
    • 最小合約持續時間 3 months
    • 自動續約
      • 查看所有定價詳細資訊
    • 以 1 Entitlements Package 區塊定價
    • 最小合約持續時間 3 months
    • 自動續約
      • 查看所有定價詳細資訊
    條款與條件

SAP Customer Identity and Access Management 客戶成功案例

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可聯絡客戶增加 59%

了解 Ferrara Candy 如何透過現代化全通路體驗，與其粉絲建立關係。

閱讀客戶案例 
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集中管理客戶資料

了解 Grupo Axo 如何透過強化資料導向和以客戶為中心的方式，提升全通路客戶體驗。

閱讀客戶案例 

技術資訊

SAP 提供內建安全功能與附加解決方案，協助保護您的企業。 本產品在雲端環境部署，並採用軟體即服務 (Saas) 模式，使用任何網頁瀏覽器都能存取。

SAP Help Portal

造訪 SAP Help Portal 尋找詳細文件、指南和文章，協助您建置、組態和最佳化 SAP 產品。

聽聽分析師是如何評論 SAP 的

全新客戶資料方法帶來巨大回報

透過哈佛商業評論分析服務與 SAP 合作調查的分析師見解，提升您的客戶資料策略。

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開始使用

在整個旅程中與產業專家、顧問和支援工程師協作，快速啟動實施並 Drive ROI。

服務

運用全面性的服務及支援規劃、專家諮詢服務、客製化應用開發、備受認可的最佳實務、深度的產業及技術知識，快速並有效實現企業轉型。

深入瞭解 SAP 的服務 

支援

我們的 IT 專家和支援服務包含長期規劃、派駐企業內部的團隊、遠端技術支援、自助服務入口網站及創新策略，讓您的 SAP 解決方案保持最佳運作效能。

造訪支援入口網站 

常見問題

SAP Customer Identity and Access Management 是一項雲端原生解決方案，用於管理數位身分、使用者存取權、同意與資料隱私合規性。 其可協助組織安全地驗證使用者身分、管理同意記錄，並符合 GDPR 和 ISO 等國際法規。 我們的解決方案同時支援 B2C 和 B2B 使用情境，並專為擴展至全球數位通路而打造。

SAP Customer Identity and Access Management 專為跨網站、行動應用程式和門市系統管理客戶與合作夥伴身分識別的組織所設計。其支援各種規模的企業，滿足其在全球市場交付安全無縫的存取、管理使用者同意，以及因應不斷變化的隱私權需求。此解決方案同時支援高流量的消費者流量以及複雜的 B2B 存取需求。

SAP Customer Identity and Access Management 提供集中式工具，可跨區域和數位通路擷取與管理使用者同意。其包含可供稽核的記錄、具版本控制的記錄、間接同意擷取，以及針對 GDPR、ISO 和 CCPA 等全球法規的組態支援。這些功能可大規模支援透明、合規的資料實務。

SAP Customer Identity and Access Management 的企業級安全性功能包括無密碼登入方式（例如通行密鑰、一次性密碼與魔術連結），以及基於風險的存取控制和即時防詐偵測。 所有功能皆適用於網頁、行動裝置和店內環境，可減少詐欺、儘量減少密碼使用，並強化帳戶保護。

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