SAP Customer Identity and Access Management

Asegure su negocio con una solución de identidad confiable creada para proteger a los usuarios, proteger la privacidad y escalar para la empresa.
Experiencia de compra digital que ilustra la experiencia de cliente segura, eficiente y que cumple con la privacidad de SAP CIAM

¿Qué es SAP Customer Identity and Access Management?

SAP Customer Identity and Access Management (SAP CIAM) es una solución de identidad nativa en la nube para gestionar el acceso, el consentimiento y el cumplimiento en todos los usuarios, socios y canales digitales.

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Diseñado para una escala y complejidad modernas, SAP CIAM ofrece herramientas de identidad flexibles de nivel empresarial que le permiten a su negocio:

  • Autenticar a los usuarios con inicio de sesión sin contraseña integrado en la web y el móvil

  • Centralice la gestión de consentimiento con herramientas listas para auditorías y controladas por versión

  • Priorice el cumplimiento a través de características alineadas con GDPR, ISO y CCPA

  • Maneje el tráfico digital máximo con un rendimiento confiable a escala empresarial

Realice un tour del producto
Lea el resumen de la solución SAP CIAM 
Gestión de identidades para todas las industrias

Descubra cómo SAP CIAM mejora la seguridad y acelera el crecimiento del negocio en todas las industrias, desde la fabricación hasta el comercio minorista.

Lea el e-book

Beneficios clave

Asegure a los usuarios y proteja los datos

Optimice la protección de datos y refuerce la seguridad con detección de fraudes, control de acceso basado en riesgos y opciones de autenticación flexibles, como el inicio de sesión sin contraseña.

Proteja la privacidad del cliente

Fortalezca la confianza del cliente y reduzca el riesgo de privacidad con características que gestionan el consentimiento de manera centralizada y adhieren a regulaciones de datos globales como GDPR, ISO y BSI.

Escale con las necesidades de la empresa

Impulse el crecimiento y facilite las cargas de trabajo de TI con una solución escalable que da soporte a miles de millones de usuarios, abarca entornos híbridos y en la nube, y satisface las demandas B2C y B2B.

Características clave

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Autentificación sin contraseña

SAP CIAM incluye soporte integrado para métodos de autenticación sin contraseña, como contraseñas, inicio de sesión por teléfono, enlaces mágicos y contraseñas de un solo uso basadas en correo electrónico (OTP). Estas opciones reducen la dependencia de las contraseñas tradicionales y el trabajo en kioscos web, móviles y en la tienda para permitir un acceso seguro y fluido para cada usuario.

Gestión de consentimiento centralizada

SAP CIAM brinda herramientas centralizadas para capturar y gestionar el consentimiento y las preferencias del usuario en todas las regiones y canales. Las características incluyen registro listo para auditoría, control de versiones, captura de consentimiento indirecto y ajustes de cumplimiento para regulaciones como GDPR, ISO y CCPA —todo vinculado a un perfil de usuario unificado—.

Arquitectura en la nube de varios arrendatarios

Diseñado para momentos de alta demanda, SAP CIAM da soporte a más de 3 mil millones de identidades y más de 1000 millones de transacciones mensuales. Su arquitectura nativa de la nube y de múltiples arrendatarios maneja aumentos en inicios de sesión y registros, apoyando el tráfico récord para eventos a gran escala como los Juegos Olímpicos, el Super Bowl y el Black Friday.

Precios

Choose a base plan

  • SAP Customer Identity and Access Management for B2C Core

    Included:

    Login

    Registration

    Password management

    ID verification

    Consent capture for one terms of service and one privacy policy

    How to purchase:

    If you wish to license SAP Customer Identity and Access Management service you can do it via Subscription, Pay-As-You-Go for SAP BTP, or SAP BTP Enterprise Agreement at Try and Buy SAP BTP.

    Explore service plans, metrics, and pricing options at SAP Discovery Center.

    Payment method:

    Payment via invoice is supported for all countries. Click “Buy now” to find out if payment via credit card is supported in your country

    monthly price
    USD 338.00
    • In blocks of 10000 Active User per month
    • Contract duration 3 to 60 months
    • Auto-renewal
      • See all pricing details
    Terms and conditions

    Included:

    Login

    Registration

    Password management

    ID verification

    Consent capture for one terms of service and one privacy policy

    How to purchase:

    If you wish to license SAP Customer Identity and Access Management service you can do it via Subscription, Pay-As-You-Go for SAP BTP, or SAP BTP Enterprise Agreement at Try and Buy SAP BTP.

    Explore service plans, metrics, and pricing options at SAP Discovery Center.

    Payment method:

    Payment via invoice is supported for all countries. Click “Buy now” to find out if payment via credit card is supported in your country

  • SAP Customer Identity and Access Management for B2C Core, enhanced option

    Extend B2C Core with:

    AI/ML-based security

    Account takeover detection and protection

    Centralized security dashboard

    Seamless integration across enterprise systems

    Must be combined with SAP Customer Identity and Access Management for B2C Core

    How to purchase:

    If you wish to license SAP Customer Identity and Access Management service you can do it via Subscription, Pay-As-You-Go for SAP BTP, or SAP BTP Enterprise Agreement at Try and Buy SAP BTP.

    Explore service plans, metrics, and pricing options at SAP Discovery Center.

    Payment method:

    Payment via invoice is supported for all countries. Click “Buy now” to find out if payment via credit card is supported in your country

    monthly price
    USD 506.00
    • In blocks of 10000 Active User per month
    • Contract duration 3 to 60 months
    • Auto-renewal
      • See all pricing details
    Terms and conditions

    Extend B2C Core with:

    AI/ML-based security

    Account takeover detection and protection

    Centralized security dashboard

    Seamless integration across enterprise systems

    Must be combined with SAP Customer Identity and Access Management for B2C Core

    How to purchase:

    If you wish to license SAP Customer Identity and Access Management service you can do it via Subscription, Pay-As-You-Go for SAP BTP, or SAP BTP Enterprise Agreement at Try and Buy SAP BTP.

    Explore service plans, metrics, and pricing options at SAP Discovery Center.

    Payment method:

    Payment via invoice is supported for all countries. Click “Buy now” to find out if payment via credit card is supported in your country

  • SAP Customer Identity and Access Management for B2C Core, consent option

    Extend B2C Core with:

    Unlimited terms of service

    Unlimited privacy policies

    Subscription and marketing preference management

    Communication preference capture

    7-year audit vault for compliance and traceability

    Must be combined with SAP Customer Identity and Access Management for B2C Core

    How to purchase:

    If you wish to license SAP Customer Identity and Access Management service you can do it via Subscription, Pay-As-You-Go for SAP BTP, or SAP BTP Enterprise Agreement at Try and Buy SAP BTP.

    Explore service plans, metrics, and pricing options at SAP Discovery Center.

    Payment method:

    Payment via invoice is supported for all countries. Click “Buy now” to find out if payment via credit card is supported in your country

    monthly price
    USD 287.00
    • In blocks of 10000 Active User per month
    • Contract duration 3 to 60 months
    • Auto-renewal
      • See all pricing details
    Terms and conditions

    Extend B2C Core with:

    Unlimited terms of service

    Unlimited privacy policies

    Subscription and marketing preference management

    Communication preference capture

    7-year audit vault for compliance and traceability

    Must be combined with SAP Customer Identity and Access Management for B2C Core

    How to purchase:

    If you wish to license SAP Customer Identity and Access Management service you can do it via Subscription, Pay-As-You-Go for SAP BTP, or SAP BTP Enterprise Agreement at Try and Buy SAP BTP.

    Explore service plans, metrics, and pricing options at SAP Discovery Center.

    Payment method:

    Payment via invoice is supported for all countries. Click “Buy now” to find out if payment via credit card is supported in your country

Add-ons to enhance your plan

  • SAP Customer Identity and Access Management for B2B, contacts

    Manage digital identities and track user preferences and consent acrossthe entire customer and partner lifecycle.
    Show more
    • In blocks of 50000 Contacts
    • Contract duration 3 to 60 months
    • Auto-renewal
      • See all pricing details
    monthly price
    USD 5,592.00
    • In blocks of 50000 Contacts
    • Contract duration 3 to 60 months
    • Auto-renewal
      • See all pricing details
    Terms and conditions

Choose a base plan

  • Cloud test and demo for Customer Identity and Access Management for B2C, contacts, access

    Included:

    This is a non-productive and non-commercial tenant for test and demo purposes only (check out Use Rights).

    This edition is exclusively available for partners.

    Payment method:

    Invoice is supported for all countries.

    Click on the “Configure to see price” button to find out if credit card is supported in your country.

    • In blocks of 1 Entitlements Package
    • Minimum contract 3 months
    • Auto-renewal
      • See all pricing details
    Terms and conditions

    Included:

    This is a non-productive and non-commercial tenant for test and demo purposes only (check out Use Rights).

    This edition is exclusively available for partners.

    Payment method:

    Invoice is supported for all countries.

    Click on the “Configure to see price” button to find out if credit card is supported in your country.

  • Cloud test, demo, and development for SAP Customer Identity and Access Management for B2C Core

    Included:

    This is a non-productive and non-commercial tenant for test, demo, and development purposes only (check out Use Rights).

    This edition is exclusively available for partners.

    Payment method:

    Invoice is supported for all countries.

    Click on the “Configure to see price” button to find out if credit card is supported in your country.

    • In blocks of 10000 Active User per month
    • Minimum contract 3 months
    • Auto-renewal
      • See all pricing details
    Terms and conditions

    Included:

    This is a non-productive and non-commercial tenant for test, demo, and development purposes only (check out Use Rights).

    This edition is exclusively available for partners.

    Payment method:

    Invoice is supported for all countries.

    Click on the “Configure to see price” button to find out if credit card is supported in your country.

  • Cloud test, demo, and development for SAP Customer Identity and Access Management for B2C Core, enhanced option

    Included:

    This is a non-productive and non-commercial tenant for test, demo, and development purposes only (check out Use Rights).

    This edition is exclusively available for partners.

    Payment method:

    Invoice is supported for all countries.

    Click on the “Configure to see price” button to find out if credit card is supported in your country.

    • In blocks of 10000 Active User per month
    • Minimum contract 3 months
    • Auto-renewal
      • See all pricing details
    Terms and conditions

    Included:

    This is a non-productive and non-commercial tenant for test, demo, and development purposes only (check out Use Rights).

    This edition is exclusively available for partners.

    Payment method:

    Invoice is supported for all countries.

    Click on the “Configure to see price” button to find out if credit card is supported in your country.

  • Cloud test, demo, and development for SAP Customer Identity and Access Management for B2C Core, consent option

    Included:

    This is a non-productive and non-commercial tenant for test, demo, and development purposes only (check out Use Rights).

    This edition is exclusively available for partners.

    Payment method:

    Invoice is supported for all countries.

    Click on the “Configure to see price” button to find out if credit card is supported in your country.

    • In blocks of 10000 Active User per month
    • Minimum contract 3 months
    • Auto-renewal
      • See all pricing details
    Terms and conditions

    Included:

    This is a non-productive and non-commercial tenant for test, demo, and development purposes only (check out Use Rights).

    This edition is exclusively available for partners.

    Payment method:

    Invoice is supported for all countries.

    Click on the “Configure to see price” button to find out if credit card is supported in your country.

Add-ons to enhance your plan

  • Available for Cloud test and demo for Customer Identity and Access Management for B2C, contacts, access

    Cloud test and demo for Customer Identity and Access Management for B2B, contacts, access

    Offers secure identity, consent and access control with built in authorization processes, allowing customers to manage digital identities and track user preferences and consent across the entire customer and partner lifecycle.
    Show more
    • In blocks of 1 Entitlements Package
    • Minimum contract 3 months
    • Auto-renewal
      • See all pricing details
    • In blocks of 1 Entitlements Package
    • Minimum contract 3 months
    • Auto-renewal
      • See all pricing details
    Terms and conditions

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Información técnica

SAP proporciona características de seguridad integradas y soluciones complementarias para ayudar a proteger su empresa. Este producto se implementa en la nube y está disponible como software como servicio (SaaS), para que usted pueda acceder a su software desde cualquier navegador web.

SAP Help Portal

Visite SAP Help Portal para encontrar documentación detallada, guías y artículos que ayudarán a implementar, configurar y optimizar los productos de SAP.

Vea qué dicen los analistas sobre SAP

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Comience

Inicie la implementación de su solución de SAP e impulse el ROI colaborando con expertos de la industria, consultores e ingenieros de soporte durante todo su recorrido.

Servicios

Transforme su negocio de manera rápida y eficiente aprovechando nuestros planes holísticos de servicio y soporte, servicios de consultoría de expertos, desarrollo de aplicaciones personalizadas, las mejores prácticas probadas y profundo conocimiento técnico y de la industria.

Explore nuestros servicios 

Soporte

Ayude a mantener sus soluciones SAP operando al máximo rendimiento con nuestros expertos en TI y servicios de soporte, que incluyen planes a largo plazo, equipos integrados, soporte tecnológico remoto, portal de autoservicio y estrategias de innovación.

Visite el SAP Support Portal 
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