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SAP Supplier Portal

Welcome to the global SAP Supplier Portal page, where you can find localized procurement terms and conditions, the SAP Supplier Code of Conduct as well as further information you need to conduct business successfully with SAP or affiliates. We build sustainable relationships with our suppliers to help fulfill our operational needs, stimulate economic growth in the communities we serve, and satisfy the expectations of our stakeholders.

General Terms and Conditions for Procurement

The General Terms & Conditions for Procurement, or GTC apply to the purchase of goods or services as referenced in the relevant Purchase Order from SAP or affiliates. The GTC covers legal clauses such as those relating to Confidential Information, Intellectual Property, Warranties, Confidentiality and Limitation of Liability.

By selecting the agreement type below, you may find the agreement documents referenced in your Purchase Order from SAP or affiliates. These GTCs are provided for your review, download and printing.

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SAP Supplier Code of Conduct

SAP’s Global Procurement Organization continuously strives to contribute to SAP’s vision to help the world run better and improve peoples’ lives. Pledged to the goal of integrating sustainability into SAP’s core business, our procurement policy and practices are based on high ethical standards. As we regard our supplier base as a critical and a necessary extension of our operations and success, we are committed to create positive impact in this direction throughout our supply chain.

The framework of acceptable conduct SAP expects from its contractors, consultants, suppliers, vendors, and all other third-party companies that comprise SAP’s supply chain is set forth by the Supplier Code of Conduct. It is based on SAP’s commitment to the United Nations Global Compact, the Universal Declaration of Human Rights, and the International Labour Organization and all SAP’s new suppliers are obliged to sign it.

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Fraud Report

SAP Supplier Travel and Expenses Reimbursement Policy

The SAP Supplier Travel and Expenses Reimbursement Policy is intended to clearly reflect SAP’s values, strategies and principles and defines the standards and principles for reimbursement of preapproved Suppliers’ business travel-related expenses.

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ARIBA Supplier Information and Support

Welcome to the SAP Supplier Information Portal. This portal provides information for all suppliers that are conducting business with SAP via the Ariba® Network. The Ariba® Network is a secure, global platform for exchanging business transactions such as purchase orders, invoices, catalogs and payments.

SAP has recently migrated to the Ariba® Network platform for electronic transaction processing. As part of the migration, SAP sends Purchase Orders to all suppliers exclusively via the Ariba® Network and requests from the vendors to submit their Invoices back to SAP via the Network as well. Currently SAP is using the Ariba® Network in 23 countries.

Moving from paper-based Purchase Order and Invoice flows to electronic channels is an efficient way to cut costs and enhance supply chain integration. This Solution benefits vendors by providing real-time Purchase Order and Invoice delivery; a reduction in administrative business expenses and exposure to new business opportunities.

With no hardware or software to install subscribing to the network is simple. As an entry level you can even transact on the Ariba® Network without any registration – via interactive email PO. All instructions regarding registration or invoicing without registration is included in the PO that you are receiving from SAP via the Ariba® Network.

Looking for more information on how to use the Ariba® Network? Please visit our Help Center.

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Support channels

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Support Documents

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Support Videos

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SAP Signature by DocuSign

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Ariba Helpdesk for unregistered vendors:
Help Center
Light account support page
Ariba Helpdesk for registered users:  
Region Contact Number
US Toll Free
 1 866 218 2155
North/South America 1 412 222 6153
Europe, Middle East and Africa +44 20 7187 4144
UK Toll Free
 0800 958 3556
Germany Toll Free 0800 101 1989
France Toll Free 0800 945 115
The Netherlands Toll Free
 0800 0200 582
Asia Pacific +65 6311 4585
ARIBA Fee Support Contact Information
Contact ARIBA Collection Email

Further services

Integration Solutions

If you have more than 500 invoices per year with SAP, the document exchange can be automated with an integration scenario. The implementation is made without specific IT infrastructure. The project lasts round 3 months with the assistance of your technical resource. A Supplier integrator from Ariba will support you during the whole process.

The transaction method can be fully automated (cXML, EDI-ANSI X12) or semi-automated (upload of CSV file). Please, find the respective guidelines below.

To evaluate the feasibility to run this project, please contact GPO Operations.

SAP Integration on Ariba
cXML Guidlines
EDI Guidelines
CSV guideline

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Early Payment Program

The Ariba Early Payment Program enables buyers and suppliers to collaborate over payment terms and the execution of early payment of approved invoices in exchange for a discount of the face value of the invoice.

Benefits for Suppliers:

  • Accelerated Cash Flow – You can expect your receivables to turn into cash at a faster rate
  • Reduced Days Sales Outstanding (DSO) – With a reduced DSO you will free up working capital for other needs
  • Control over Payment Timing – You can request early payment on all invoices or on individual invoices


For more information:

Click on the link to review Early Payment Supplier Guide
Click on the link to view the guideline how to complete tasks for payment acceleration
Click on the link to view FAQs

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Catalogs

Beside the Ariba Purchase Orders and Ariba Invoicing the supplier has an option to upload a catalog file on the Ariba network. Such catalog file includes information about the provided items including images, detailed description, delivery time, pricing, etc. Once a supplier uploads this catalog file to Ariba network it is reviewed and activated. In case of any changes (e.g. price or availability) the supplier has to upload a changed catalog file.

Ariba Network supports the following catalog type: Catalog Interchange Format (CIF)

CIF file can be created with any word processor, text editor, or spreadsheet application. Click on the link within the CIF file to see guidance for “How to create a catalog CIF file”.

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Fieldglass Supplier Enablement

SAP has recently completed the acquisition of Fieldglass®, the world's leading cloud-based Vendor Management Solution (VMS) Provider in Contingent Workforce Management. This was a key step in SAP’s effort to deliver an industry-leading end-to-end Service Procurement solution to our customers and it is central to SAP´s overall cloud strategy.
 
Vendor Management is a strategic initiative designed to deliver cost and process efficiencies by automating the acquisition of contract labor and services. SAP has joined a growing list of Fortune 500 companies, including large automotive, manufacturing, and financial concerns, in implementing a Vendor Management Solution.
 
Using Fieldglass®, we will be able to more effectively manage the sourcing, hiring, and administration of contract labor. The solution provides policy administration and efficiencies including streamlining the process to source and hire qualified contingent staff, reporting and reconciliation of work hours performed, administration of payroll, and supplier invoicing and payment.
 
SAP Supplier get informed and approached in sequence according to the internal Rollout Plan.

Fieldglass Standard Web Trainings are available.

For support related to Requests, Work Orders or other Procurement Operations related activities, please send a message or contact the Procurement Helpdesk:

  • For DACH: Email | Hotline: +49-6227-747255
  • For EMEA: Email | Hotline: +49-6227-747255
  • For Americas: Email | Hotline: +49 6227 77 88 70
  • For APJ: Email | Hotline: +49 6227 77 88 70

For support related to Fieldglass Supplier account set up contact saprunsfieldglass@sap.com. 
For support related to Supplier Invoice / Payment Status, contact Accounts Payable:

For questions on C-user ID Management, Temp Staff, or general External Worker process: SAP_External_Workforce_Center@sap.com

  • Global toll number and main contact number for the EWFC: + 49 6227 7 78894
  • North America toll free number: 1-855-727-2020
  • North America local toll number: 1-610-325-6556
  • EMEA toll number: +420 25711 8688

For Fieldglass technical support, contact the SAP Fieldglass Help Desk fieldglasshelp@sap.com directly, alternatively you can find the most often technical case and resolutions here:

  • US (toll free): 1.866.467.4833
  • EMEA (toll free): +44 0800.169.1741
  • EMEA (toll free): +44 0800.169.1674
  • APAC (toll free) +61 1800 395 912
  • www.fieldglass.com
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Basic Information

 
Supplier Presentations and Training Videos
Supplier Account Administration
 
Reporting and Analytics
General Reference Guide

Support Documents

Services Procurement
Fieldglass Services Procurement High Level Process Flow

Temporary Staff Procurement
 
SAP Signature by DocuSign

Quick Reference Guides

Accept Statement of Work and Add SOW Workers (Services Procurement)
 
Create manual invoice in SAP Fieldglass
 
Submit Events_SOW line items for approval
 
Respond to Job Postings (Services Procurement)
 
Accept Work Order (Services Procurement)
 
Time Sheets and Expense Sheets (Services Procurement)
 
Invoicing and Reporting (Services Procurement)
 
 
Respond to Job Postings (Temporary Staff) 
 
Accept Work Order (Temporary Staff)
 
Worker: Create account and complete onboarding 
 
Worker: Complete Timesheets and Expense Sheets 
 
Approve Time Sheets and Expense Sheets 
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SUS Support EMEA

Who should I contact in case of any SUS Web Tool technical or SUS billing related questions or problems? In all cases you must contact the SUS Supplier Helpdesk, who acts as first level support for all your SUS related issues:
 
call the hotline (+49-6227-747255)

Basic Information

Problem Category Whom to Contact?
Project-related billing data entry in the SUS Web tool Your SAP Project Lead
SUS support & user issues (blocked users/creation) SUS Supplier Helpdesk
Confirmation tracking & cancellation (errors/status) SUS Supplier Helpdesk
SUS supplier activation issues SUS Supplier Helpdesk
Self bill invoice issues SUS Supplier Helpdesk
SUS/SRM software problems SUS Supplier Helpdesk
Payment issues Accounts payable
(see email address on your purchase order)
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