Welcome to the global SAP Supplier Portal page, where you can find localized procurement terms and conditions, the SAP Supplier Code of Conduct as well as further information you need to conduct business successfully with SAP or affiliates. We build sustainable relationships with our suppliers to help fulfill our operational needs, stimulate economic growth in the communities we serve, and satisfy the expectations of our stakeholders.
The General Terms & Conditions for Procurement, or GTC apply to the purchase of goods or services as referenced in the relevant Purchase Order from SAP or affiliates. The GTC covers legal clauses such as those relating to Confidential Information, Intellectual Property, Warranties, Confidentiality and Limitation of Liability.
By selecting the agreement type below, you may find the agreement documents referenced in your Purchase Order from SAP or affiliates. These GTCs are provided for your review, download and printing.
SAP’s Global Procurement Organization continuously strives to contribute to SAP’s vision to help the world run better and improve peoples’ lives. Pledged to the goal of integrating sustainability into SAP’s core business, our procurement policy and practices are based on high ethical standards. As we regard our supplier base as a critical and a necessary extension of our operations and success, we are committed to create positive impact in this direction throughout our supply chain.
The framework of acceptable conduct SAP expects from its contractors, consultants, suppliers, vendors, and all other third-party companies that comprise SAP’s supply chain is set forth by the Supplier Code of Conduct. It is based on SAP’s commitment to the United Nations Global Compact, the Universal Declaration of Human Rights, and the International Labour Organization and all SAP’s new suppliers are obliged to sign it.
The SAP Supplier Travel and Expenses Reimbursement Policy is intended to clearly reflect SAP’s values, strategies and principles and defines the standards and principles for reimbursement of preapproved Suppliers’ business travel-related expenses.
Welcome to the SAP Supplier Information Portal. This portal provides information for all suppliers that are conducting business with SAP via the Ariba® Network. The Ariba® Network is a secure, global platform for exchanging business transactions such as purchase orders, invoices, catalogs and payments.
SAP has recently migrated to the Ariba® Network platform for electronic transaction processing. As part of the migration, SAP sends Purchase Orders to all suppliers exclusively via the Ariba® Network and requests from the vendors to submit their Invoices back to SAP via the Network as well. Currently SAP is using the Ariba® Network in 23 countries.
Moving from paper-based Purchase Order and Invoice flows to electronic channels is an efficient way to cut costs and enhance supply chain integration. This Solution benefits vendors by providing real-time Purchase Order and Invoice delivery; a reduction in administrative business expenses and exposure to new business opportunities.
With no hardware or software to install subscribing to the network is simple. As an entry level you can even transact on the Ariba® Network without any registration – via interactive email PO. All instructions regarding registration or invoicing without registration is included in the PO that you are receiving from SAP via the Ariba® Network.
Looking for more information on how to use the Ariba® Network? Please visit our Help Center.
| Ariba Helpdesk: |
| Help Center |
| Light account support page |
| SAP is changing Buyer Ariba Network ID |
Dear valued suppliers, As part of our “SAP runs SAP” transformation, SAP Global Procurement Organization have introduced Ariba Guided Buying on What is changing for you: For any questions, please contact gpo_coo@sap.com. |
| ARIBA Fee Support | Contact Information |
| Contact ARIBA Collection |
Fieldglass Standard Web Trainings are available.
For support related to Requests, Work Orders or other Procurement Operations related activities, please send a message or contact the Procurement Helpdesk:
For support related to Fieldglass Supplier account set up contact saprunsfieldglass@sap.com.
For support related to Supplier Invoice / Payment Status, contact Accounts Payable:
For questions on C-user ID Management, Temp Staff, or general External Worker process: SAP_External_Workforce_Center@sap.com
For Fieldglass technical support, contact the SAP Fieldglass Help Desk fieldglasshelp@sap.com directly, alternatively you can find the most often technical case and resolutions here:
Services Procurement
Fieldglass Services Procurement High Level Process Flow
| Problem Category | Whom to Contact? |
| Project-related billing data entry in the SUS Web tool | Your SAP Project Lead |
| SUS support & user issues (blocked users/creation) | SUS Supplier Helpdesk |
| Confirmation tracking & cancellation (errors/status) | SUS Supplier Helpdesk |
| SUS supplier activation issues | SUS Supplier Helpdesk |
| Self bill invoice issues | SUS Supplier Helpdesk |
| SUS/SRM software problems | SUS Supplier Helpdesk |
| Payment issues | Accounts payable (see email address on your purchase order) |
