SAP Complaint Handling | Complaint Management Software

SAP Complaint Handling helps companies manage complaints seamlessly from end to end by breaking silos between different departments. It provides a centralized cockpit enabling seamless orchestration of various types of complaints, whether they are received from customers or created towards suppliers.

Benefits

Increased supplier recovery ratio

Collect all complaint related costs.
Decreased logistics costs

Centralized end-to-end management of complaints. Effective collaboration among internal and external stakeholders.
Reduced time to process and settle complaints

Streamline approval, rework, and rejection processes for complaint management. Improve efficiency in settling claims by having a holistic view of all related activities.

Features

Complaint orchestration

One central cockpit that provides full transparency.

Interact with customers for effective complaint management

Approve, rework, or reject complaints. Add internal and customer notes, including attachments.

Initiate and track follow-up activities

Initiate the creation of the return order and credit request in the backend. Track the progress of the follow-up activities.

Collect costs

Collect all related costs throughout the claim process.

Transfer costs to claim

Transfer relevant costs to a claim in the backend system.

Image is showing the software application running

Plans and pricing

validFrom1724198400000

validUntil253370723039000

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lifeCycleStatusCodeA5

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technicalName000000000008900364

titleSAP Complaint Handling

editionId578bb275-7445-4a3f-9a0f-cf20a2be8819

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features[]

blocksOf{"code":"in_blocks_of_1000_records","amount":1000,"metric":{"elasticity":"Elastic","technicalName":"records","name":"Record"},"timeUnit":{"technicalName":null,"name":null}}

commitmentPeriod{"max":36,"min":3,"unit":{"id":"months","name":"Months"}}

renewalTypes[{"description":"Auto renewal of the Contract","value":"auto"}]

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prices[]

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productQuantity{"minQuantity":"1","maxQuantity":null,"quantityIncrement":null}

deploymentTypePublic Cloud – non S/4HANA

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Metric:
- This product is priced by block of 1000 records each year.
- Record is each individual data object managed via the Cloud Service.
Included:
- This plan includes one productive tenant, one test tenant, and one development tenant.
Supported languages:
- Chinese, English, French, German, Japanese, Portuguese, Russian, Spanish.

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