SAP Enterprise Service Management, case summary
Generate case summary based on email interactions.
Overview
Generate case summary from all the inbound and outbound interactions between the customer, supplier or employee and service agent in a case and display the interaction summary to avoid scrolling through every interaction. No technical prerequisites to run SAP Enterprise Service Management in SAP S/4HANA Cloud Private Edition.
Benefits
- Save a significant amount of time and manual effort in answering inquiries and requests, thereby significantly improving the company's service management and user experience
- Increased business partner satisfaction
Business Value
- 25% improvement in shared service staff productivity
- 5% increase in first-call resolution rate
Details
Solution type
AI Feature
Plans and pricing
SAP Enterprise Service Management, case summary
Details:
AI Units are currently required to use this AI offering in the underlying Cloud Service. Click
Use the
In order to use this AI Agent/AI Feature, you will need to purchase the base product.
If you already have AI Units, activate this solution on SAP for Me
- Contract duration available upon request
Details:
AI Units are currently required to use this AI offering in the underlying Cloud Service. Click
Use the
In order to use this AI Agent/AI Feature, you will need to purchase the base product.
If you already have AI Units, activate this solution on SAP for Me
Technical Information
Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.
Product documentation
View information and documentation for implementing and managing your SAP products.
Data security
Help protect confidentiality and data integrity.
Business process security
Support compliance with regulatory requirements.
Risk and threat mitigation
Drive continuous improvement across your operations.
Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Installation and setup
Follow these setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimize the configuration of SAP products with our comprehensive configuration guide.
Integration
Find out how you can integrate SAP products with your existing IT landscape.
Resources
AI Feature - Availability
Initial Setup - SAP Help Portal
Product - SAP Help Portal
Product - Feature Scope Description
Product - What's New
SAP Enterprise Service Management, case summary
