Case Preparation Agent

Automate case intake by analyzing requests and extracting key customer context.

Overview

Case preparation agent automates the initial stage of case handling by analyzing incoming requests, gathering customer context and identifying key parameters to accelerate resolution. This agent is generally available in a phased approach.

Benefits

  • Smart categorization: automatically determine the category
  • Contextual summarizations: generate concise summaries of customer history and current case details
  • Business entity extraction: extract information such as product and serial ID

Details

Solution type

AI Agent

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP Service Cloud

Plans and pricing

Case Preparation Agent

Details:

AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.

Use the AI Estimator to estimate the number of AI Units required.

In order to use this AI Agent/AI Feature, you will need to purchase the base product.

If you already have AI Units, activate this solution on SAP for Me

Pricing based on consumption
  • Contract duration available upon request
Terms and conditions

Details:

AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.

Use the AI Estimator to estimate the number of AI Units required.

In order to use this AI Agent/AI Feature, you will need to purchase the base product.

If you already have AI Units, activate this solution on SAP for Me

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