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SAP Service and Asset Manager

Prolong the life of your assets, improve customer service, and boost asset reliability and performance with mobile access.

Transform asset and field service management on a mobile experience


Get online and offline access to context-rich visualizations using the SAP Service and Asset Manager mobile app, which helps you execute comprehensive enterprise asset and service management processes quickly.

  • Ability to work online and offline
  • Support for iOS, Android and Windows* smart phones and tablets
  • Available for SAP Enterprise Asset Management and SAP S/4HANA Asset Management
  • Part of the SAP Intelligent Asset Management solutions

Key Benefits

Reduce downtime and maintenance and service backlog

Eliminate overhead costs and work processing delays to improve first-time resolution rates, customer satisfaction and business productivity.

Extend and improve asset life and reliability

Prolong the life of your assets with guided work flows and timely processing of service and work orders, notifications, and asset and customer master data.

Create a persona-centric user experience

Enhance experiences with the SAP Fiori UX for iOS, Android, and Windows (planned for 2205) with a persona-specific set of features for various processes.

Our customers

Key Capabilities

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Demand processing and service and work execution

  • Manage service and work orders, notifications, spare parts, measurement readings, attachments, time recording and material consumption
  • Integration with geographic information systems 
  • Experience context-rich visualization and actionable insights based on the persona-centric approach

Single mobile platform and cloud-based deployment

  • One mobile application for maintenance, service, and inventory management processes
  • Take advantage of minimal IT and deployment costs, and simplified maintenance
  • Leverage SAP Business Technology Platform

Mobile device and back-end flexibility

  • Available for Apple iPad, iPhone, Android devices with native mobile features, such as TouchID, voice dictation and location services
  • Simplify and optimize user experiences with the SAP Fiori design language for iOS and SAP Fiori for Android
  • Integrate with SAP ERP and SAP S/4HANA back-ends


Offline and online mobile service and asset management

  • Tap into features specifically designed for offline use
  • Manage existing work demands and customers, as well as stock and asset data online, offline, or with an intermittent connection
  • Use back-end synchronization at user-defined intervals 

Build a business case

Empower workers with mobile asset management

Learn how Freeport-McMoRan enables innovation, improves the user experience, and delivers better service by providing its field operations with mobile asset management.

Improve asset life and reliability faster

See how the SAP Asset Manager Jump-Start package can help you improve workforce safety, while optimizing asset life and reliability, in weeks, not months.

Technical Information

Deployed in the cloud, this product is available as software as a service (SaaS) through a monthly subscription, based on the number of users.
Installation and setup

Follow the setup instructions so you can start running SAP Asset Manager quickly and confidently.


Optimize the configuration of your deployment of SAP Asset Manager.


Find out how you can seamlessly integrate SAP Asset Manager with your existing IT

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.


Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.


Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Security and compliance

Focus on your business and customer relationships, while keeping your data safe and reliable. SAP takes a proactive, predictive approach to maintaining compliance and data security in the cloud and within an on-premise data center.

Questions? Get in touch!

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