Ask any question and get contextual, exact answers instantly without training
Kate, contextually responds to user questions, with exact answers from within documents and videos, and recommends the next actions to solve problems. Kate is fully integrated with SAP SuccessFactors and Conversational AI/ chatbot solutions. A partner that is a member of SAP’s curated startup ecosystem.
By Emplay Inc.
Overview
Improve customer satisfaction and build value
Customers' NPS improves when they receive quick, accurate, and context-based responses. Additionally, get recommendations and guided support for the most effective problem-solving experience, while deflecting L1 calls to boost productivity and service profitability.
Support employees and build a better workplace
Onboarding and employee support are done in a conversational manner by the digital assistant to assure an exceptional employee experience. Using this service, employees spend less time dealing with support calls and tickets, which increases productivity.
Support partners and build trust
In order to boost revenue acceleration and partner success, the digital assistant helps partners onboard and ramp up more quickly. By offering instant inquiries and step-by-step guidance, Emplay’s digital assistant improves partner experience and engagement even further.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry
Compatibility
Works with
SAP SuccessFactors Employee Central
Features
Prompt and accurate inquiry support
Users get contextually relevant answers that come from deep inside documents and videos. The deep linking capability of Emplay’s digital assistant allows users to access the exact paragraph and video segments to find the exact answer.
Automated knowledge base creation
Emplay creates automated question-and-answer pairs from documents and videos to build huge knowledge bases overnight. As a result, there is no need to manually create FAQs, tag knowledge articles, or train the NLP algorithm manually.
Guided-support and recommendations
By analyzing the user's profile, activity, and conversation history, the digital assistant extracts context. Following that, it recommends content and provides step-by-step instructions for completing tasks or goals.
Plans and pricing
All plans include:
Basic
Point and click solution that converts up to 10000 pages of PDF content into conversations, automatically, for up to 100 users.
Price unavailable in this region- Minimum contract 1 year
Point and click solution that converts up to 10000 pages of PDF content into conversations, automatically, for up to 100 users.
Custom Enterprise
Multiple content types
Integration with multiple content and data sources
Unlimited volume of content
Unlimited # of users
Custom recommendation models
Custom User Journeys and Experience
Custom APIs and Integrations
Price upon requestMultiple content types
Integration with multiple content and data sources
Unlimited volume of content
Unlimited # of users
Custom recommendation models
Custom User Journeys and Experience
Custom APIs and Integrations
