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SAP Field Service Management

Digitize field service and optimize operations while reducing environmental impact, supporting sustainability efforts through efficient service delivery.

What is SAP Field Service Management?

Resolve customer issues faster with comprehensive, proactive, AI-enabled field service management software from SAP.


With powerful field service software from SAP, you can connect processes and data to make better decisions that minimize risks while reducing costs.

  • Improve first-time fix rates with mobile technology and AI-based recommendations to find the right technician for the job and confirm parts availability.
  • Accelerate service execution and keep customers informed with integrated processes and intuitive technician collaboration.
  • Increase satisfaction and cut field service costs by boosting productive time, streamlining dispatch, and making real-time decisions based on real-time data.

Our Customers


Explore more service management software

Connect every customer touchpoint and deliver a unified service resolution.

What are analysts saying?

Transforming service management to tap into new revenue and sustainability

Learn how you can sharpen your competitive edge and achieve your sustainability goals with innovative product-as-a-service models in this white paper from Copperberg.

Inspiring customer loyalty and driving business growth

Read the latest white paper by IDC on service excellence to uncover how executives in select industries establish the service life cycle that inspires customer loyalty and drives business growth.

Build a business case

Lead as industries shift from products to services

Find out how you can thrive in the changing services market by focusing on outcome-based models and sustainable enterprise servitization.

Harness digitalization to transform field services

Discover how digitalization can enhance efficiency, improve customer experiences, and increase visibility across your business. 

Turn services into a vital and vibrant part of your business

Find out how servitization can differentiate your business, increase profits, and boost equipment performance.

Questions? Get in touch!

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