SAP Field Service and Asset Management

Optimize asset and service operations with AI-supported planning, scheduling, dispatch, and mobile execution in one solution.
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What is SAP Field Service and Asset Management?

SAP Field Service and Asset Management is an AI-assisted solution that brings together planning, scheduling, dispatch, and mobile execution for asset and service operations.

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Connect asset and service planning, scheduling, dispatch, and execution in one AI-assisted solution to help you:

  • Plan and schedule asset and customer service work.

  • Dispatch the right technician with the right skills.

  • Support mobile execution and guided field work.

  • Automate operations with agentic workflows and AI-enhanced insights.

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Key benefits

Increase workforce productivity

Help teams complete more work with AI-assisted planning, scheduling, dispatch, and execution across asset and customer service operations.

Empower technicians

Enable technicians to work more efficiently with mobile-first tools, guided workflows, and AI-supported insights throughout the job.

Improve operational coordination

Connect service, maintenance, and execution processes in one solution to reduce handoff friction and keep work moving smoothly.

Key features

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Planning, scheduling, and dispatch

SAP Field Service and Asset Management provides AI-assisted planning, scheduling, and dispatch capabilities for maintenance and customer service work. It supports demand balancing, technician and crew assignment, and execution planning based on skills, availability, location, and priority.

Mobile-first field execution

The mobile-first execution environment for technicians and field teams supports guided workflows, offline capabilities, real-time collaboration, operational context, and digital task completion in the field.

AI-enhanced execution intelligence

Use AI to support schedulers and technicians with execution intelligence. The solution provides automated workflows, AI-enhanced assistance, recommendations, briefings, and next-best-action guidance during planning and execution.
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See how customers are succeeding with SAP

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Agentic AI is changing the game for service

Explore how agentic AI is transforming service delivery, empowering technicians, and reshaping customer relationships.

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AI-driven leadership in field service management

Learn how innovation, scalable design, and customer impact positioned SAP as a Leader in IDC’s 2025 MarketScape for AI-enabled field service management applications.

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Frequently asked questions

SAP Field Service and Asset Management is an AI-enhanced execution solution that brings together planning, scheduling, dispatch, and mobile execution across asset and service operations. It supports both asset-centric and customer service work in one connected environment, helping organizations coordinate resources, guide field teams, and execute work more efficiently with embedded intelligence, automation, mobile-first capabilities, and a more sustainable approach to operations.

SAP Field Service and Asset Management helps organizations manage customer-facing service work from planning through execution. The product supports scheduling and dispatching based on skills, availability, location, and priority, while giving technicians mobile access to job details, guided workflows, and AI-enhanced insights. This helps service teams improve responsiveness, coordinate work more effectively, and complete service tasks with greater consistency.

SAP Field Service and Asset Management supports maintenance planning, scheduling, dispatch, and mobile execution for asset-intensive operations. It helps organizations manage work on critical assets with greater coordination across planners, schedulers, dispatchers, and technicians. By connecting execution with broader asset management processes, the product helps maintenance teams carry out inspections, repairs, and emergency tasks more efficiently in the field.

SAP Field Service and Asset Management extends scheduling and dispatch to contractors and subcontractors alongside your employed workforce. External workers are managed with their own skills, and capacity, and access assigned work through dedicated portals - giving organizations full visibility and control across their entire workforce in a single platform.

SAP Field Service and Asset Management uses AI and automation to support planning, scheduling, dispatch, technician guidance, and execution. Embedded intelligence can help teams optimize assignments, surface recommendations, generate summaries, and streamline workflows across maintenance and customer service operations. By reducing manual effort and improving execution support, the product helps organizations keep work moving efficiently across asset and service processes.

With SAP Field Service and Asset Management, AI handles routine scheduling decisions automatically - matching the right technician to each job based on skills, location, and availability. This frees planners to focus on exceptions rather than manual assignments, resulting in faster response times, higher first-time fix rates, and lower operational cost.

SAP Field Service and Asset Management includes a cloud-native mobile app for technicians at customer sites and on production shopfloors. Technicians receive assignments, access asset history, record time and materials, and close work orders - online or fully offline. The native iOS, Android or Windows app updates automatically with every release, requiring no manual IT intervention.

Yes. SAP Field Service and Asset Management works independently of SAP Cloud ERP and supports other ERP environments. For SAP Cloud ERP customers, native integration automatically synchronizes field activity with ERP financials, supply chain, and asset records in real time - eliminating custom middleware and delivering the full suite value.

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