SAP Field Service Management features
Digitalized field service management
Put our field service management software features to work to optimize operations, increase efficiency, reduce costs, and improve satisfaction.
Field service management platform
Integrate front- and back-office processes and enable effective collaboration while keeping customers informed.
Real-time scheduling
Schedule, dispatch, and track jobs and workers in real time, assisted by AI and presented as a Gantt chart or in map view.
Customer notification
Send automated messages and real-time updates about service appointments, technician arrivals, and service completion.
Reporting and analytics
Provide insights into field service operations to make data-driven decisions with embedded charts and advanced reporting.
Configuration and extensions
Extend your solution to meet specific requirements for your business or industry.
AI-based schedule optimization
Use AI to automate and innovate service processes to streamline staff planning, simplify scheduling, and increase customer satisfaction.
Automated scheduling
Trigger scheduling automatically or on request and use AI to predict traffic patterns and job duration.
Best matching technician
Find the most suitable technician for an activity based on location, skillset, and availability.
Policy designer
View and modify policies for assisted or automated scheduling in a no-code designer to define company-specific requirements.
Appointment booking
Schedule field service appointments from external solutions such as customer or commerce platforms using an open API.
Long-cycle scheduling
Simplify the scheduling of long-term work into meaningful milestones while optimizing resource efficiency and maintaining communication with stakeholders.
Optimize and allocate resources and crews
Leverage digital technologies to optimize field service operations for increased efficiency, reduced costs, and improved customer satisfaction for long-cycle work.
Simplify dependency management
Identify and manage dependencies between tasks to avoid delays and ensure that tasks are completed in sequence.
Break down long-cycle tasks into meaningful milestones
Provide a clear sense of accomplishment across extended work projects by breaking down long-cycle tasks into meaningful milestones or phases of execution.
Maintain transparency with continuous communication
Keep everyone informed about progress, changes, and potential delays through regular communication with stakeholders, customers, and team members.
Extension directory
Increase productivity and enhance service workflows with custom extensions.
Mobile workforce enablement
Use intuitive mobile solutions to empower field workers to be more agile and responsive to changing market demands and customer needs.
Native offline-first applications
Enable offline access to customer and job information so that technicians can perform their jobs without delays.
Guided workflow and smart forms
Provide field workers with step-by-step guidance and relevant data at the right time to support correct and safe execution.
Location tracking
Monitor the real-time location of field workers using GPS technology to optimize schedules and enhance worker safety.
Service reporting
Generate reports on job completion, capture customer signatures on site, and make reports available offline or online.
Crowd services
Build your ecosystem of experts and technicians with an AI-based crowd service platform to deliver real-time service and expand geographical coverage.
Crowd marketplace
View and manage crowd service partner records and other information on branding, partner status, and partner invitations.
Partner portal
Access and manage job orders, schedules, and customer information in an online portal designed for service partners.
Optimized scheduling for the entire workforce
Use AI-based scheduling to match the right worker with the right task based on location, skills, and availability.
Integrated procurement
Integrate procurement processes to streamline workflows.
Configuration and extension possibilities
Extend and configure your solution to meet your specific business and industry needs.
Extension directory
Increase productivity and enhance service workflows with extensions tailored to your business.
Frontline worker optimization
Improve first-time fix rates by connecting with workers on site and remotely through augmented reality.
Optimized knowledge transfer
Enhance organizational knowledge-sharing by integrating expert insights and 3D visual instructions directly into your workflows.
Administration and configuration
Create customized settings, screens, workflows, and business rules tailored to your business needs.
Explore the latest release highlights and product road map
Release highlights
See the latest information about new and changed features in SAP Field Service Management releases.
SAP applications and SAP API Business Hub
Extend the functionality of SAP Field Service Management with applications and APIs from SAP and ecosystem partners.
SAP applications
Explore application extensions ready to be installed for your SAP Field Service Management solution.
SAP API Business Hub
Discover APIs and prepackaged integrations from SAP and select partners to connect solutions to your existing landscape or write your own custom extensions.