Demand and capacity planning
Balance maintenance and service demand against workforce capacity with planning views, skills insight, and schedule awareness.
Capacity visibility
Balance maintenance and service demand against available workforce capacity using planning views across technicians, crews, and time periods.
Demand prioritization
Prepare work based on business priority, needed skills, service windows, and operational constraints before it reaches dispatch.
Workload balancing
Identify bottlenecks early and rebalance work to keep execution aligned with changing demand and available resources.
Planning-to-execution continuity
Connect planning decisions directly to scheduling and dispatch in one AI-driven execution layer.
Digitalized field service and asset management
Put our field service and asset management software features to work to optimize operations, increase efficiency, reduce costs, and improve satisfaction.
AI-based schedule optimization
Automate scheduling and improve dispatch decisions with AI agents and recommendations based on skills, availability, location, and priority.
Automated scheduling
Trigger scheduling automatically or on request and optimize assignments with AI-driven automation for maintenance and service.
Best matching technician
Match the most suitable technician or crew based on skills, job prediction duration, availability, location, priority, and business rules.
Policy-driven automation
Define how assisted and automated scheduling should behave using configurable policies and no-code controls.
Open appointment booking
Schedule service appointments from external applications and digital channels using open APIs.
Mobile workforce enablement
Equip technicians with mobile-first, AI-supported execution tools to complete work efficiently from anywhere, even offline.
Mobile-first execution
Enable technicians to access assignments, asset history, instructions, and confirmations from a mobile experience built for work in the field.
AI-powered workflows
Equip technicians with AI-generated equipment insights and activity summaries to help them prepare, execute, and document work faster.
Smartforms and guided execution
Standardize work with SmartForms, checklists, and guided digital steps that support correct and consistent execution.
Offline operations
Keep work moving in low-connectivity environments with offline access and synchronized updates when reconnected.
Crowd services
Expand execution capacity with external service providers while supporting visibility, consistency, and control across the extended workforce.
Extended workforce orchestration
Expand execution capacity by assigning work to third-party service providers within the same operating model as internal teams.
Partner execution portal
Give external partners a dedicated digital experience to receive assignments, update status, and complete work with greater transparency.
Time and material capture
Let partners record labor, expenses, mileage, and materials directly in an integrated journal.
Unified service control
Maintain visibility across outsourced work while using consistent processes for internal and external execution teams.
Configuration and extension possibilities
Adapt workflows, automation logic, and user experiences to fit industry and operational needs with flexible configuration, prebuilt extensions, and extensibility.
Flexible configuration
Adapt workflows, automation logic, forms, and user experiences to fit your operating model without hard-coded changes.
Industry-ready support
Address industry-specific requirements with capabilities built for complex service-driven, asset-intensive, and product-centric environments.
Prebuilt extensions
Accelerate adoption with prebuilt extensions that expand functionality and support common operational scenarios.
Extensibility on SAP Business Technology Platform
Extend processes, integrations, and user experiences on SAP BTP to support additional requirements at scale.
Customer self-service
Give customers and operators digital self-service options to request maintenance or service, engage in scheduling, and stay informed throughout execution.
Digital service initiation
Let customers and operators create service or maintenance requests digitally and provide the information needed to start planning and execution faster.
Connected appointment experiences
Enable customers and connected channels to participate in scheduling through digital booking interfaces.
Service transparency
Keep customers and operators informed with clear visibility into request progress, upcoming appointments, and work status updates.
Lower manual coordination
Connect customer interactions directly to planning, scheduling, and execution processes to reduce administrative effort.
Explore the latest release highlights and product road map
Release highlights
Stay up to date with the latest release information for SAP Field Service and Asset Management.
Road map
Find out about upcoming features planned for SAP Field Service and Asset Management.
Enablement webcasts
Gain knowledge and guidance through online sessions presented by SAP Field Service and Asset Management product managers and experts.
Applications and APIs
Extend SAP Field Service and Asset Management functionality with applications and APIs from SAP and trusted partners.
SAP and partner applications
Explore application extensions and partner offerings that can help you maximize value from SAP Field Service and Asset Management.
SAP Business Accelerator Hub
Speed deployment and accelerate your success with APIs, integrations, and extensions.