SAP CX AI Toolkit, knowledge indexing

AI-powered data indexing for features and agents based on SAP CX AI Toolkit.

Overview

Knowledge Indexing transforms your raw source data into structured, searchable information that fuels AI capabilities throughout your applications. This foundational service powers multiple intelligent features including Intelligent Q&A for business insights, Ask About This Product for commerce inquiries, Shopping Agent for personalized assistance, and Q&A Agent for automated customer support.

Benefits

Understand the meaning of a query and find the most semantically similar documents or passages within a knowledge base
Benefits of this foundational service are unlocked through Intelligent Q&A, Shopping Agent, and more

Business Value

50% higher sales staff productivity for agent-handled tasks
50% higher service staff productivity for agent-handled tasks
Greater operational performance

Details

Solution type

AI Feature

Plans and pricing

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