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Telecommunications

Win customers by transforming into a digital service provider

Retain and grow your customer base with personalized telecom service offerings, drive profitability by simplifying communications service provider (CSP) operations and optimizing margins, and increase revenue with new digital and cloud services.

Customer Engagement and Commerce

  • In-the-Moment Marketing
  • Empowering Sales to Sell More
  • Omnichannel Commerce and Agile Billing
  • Customer Service Excellence

Revenue and Margin Optimization

  • Revenue Management
  • Margin Assurance
  • Business Integrity
  • IFRS Compliance

Supply Chain Excellence

  • Retail Excellence
  • Digital Logistics and Order Fulfillment
  • Asset Management

Business Innovation Enablement

  • IoT Business and Technology Services
  • Application Platform
  • Interface Management
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Support digital life in a hyperconnected world with cloud services and digital transformation

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The very technologies that the telecommunications industry has enabled are the same that are now driving tremendous change, challenges, and opportunities for CSPs. Learn how you can transform into a digital service provider to exceed the expectations of your customers and drive profitability in a changing market.

Get the facts

81%

of telecommunications companies currently have a digital road map in place.

SAP Benchmarking

92%

of telecommunications executives believe that digital transformation is dramatically affecting customer engagement.

SAP Benchmarking

68%

of telecommunications companies say that blockchain could have a dramatic effect on the industry.

SAP Benchmarking

Find telecommunications software tailored to your needs

Meet the demands of the changing telecom industry with cloud services, telecom analytics, and mobile commerce solutions. Transform from a communications service provider into a digital service provider to face the digital transformation.
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SAP S/4HANA

SAP S/4HANA

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SAP S/4HANA

Keep up with innovation cycles and build a customer experience that new competitors cannot easily replicate. With a digital ERP core for your future value network, you can connect your workforce, consumers, and the IoT in real time.

SAP S/4HANA

Transform your business faster with help from SAP Digital Business Services

Jump-start your SAP solutions and drive ROI by collaborating with industry experts, consultants, and support engineers to receive guidance, prescriptive best practices, and expertise – no matter where you are on your journey.
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Icon of arrow moving forward, representing acceleration with SAP Digital Business Services

Realize your business goals by simplifying and accelerating your digital transformation

In an era focused on continuous innovation and anticipating customer needs, it can be hard to turn your vision into reality. This is where SAP Digital Business Services can help. We’re part of SAP, so we know SAP software better than anyone else. With over 40 years of experience, we can help you reach your business transformation goals, and everything in between.

Icon of people representing enterprise-wide service support from SAP Digital Business Services

Transform your business with unparalleled service support enterprise-wide

SAP Digital Business Services connects business and IT to help you close the gap between your digital transformation strategy and execution. From designing and value discovery to accelerated innovation to productive usage for tangible business results, you can evolve your business by breaking new ground with a trusted adviser that knows SAP software best.

What are analysts and experts saying about SAP?

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SAP allows telcos to take a closer look at business value

While new business models and customer expectations are changing the telecommunications industry, the markers for success are remaining unchanged. SAP is providing the solutions to move from revenue assurance to margin assurance. 

See how customers are succeeding with SAP

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Faster time to value with SAP Big Data Margin Assurance

Discover how Vodafone gained business value by identifying tens of millions of previously unidentified revenue leakage points.

Accelerated digital transformation with SAP S/4HANA

Learn how NTT is facing a changing industry by adapting its business model with new solutions and technologies. 

Improved worker safety with SAP Cloud Platform

Learn how Kore.ai is using the Internet of Things to reduce environmental waste, safeguard miner health, and prevent disasters.

Exceed expectations with the latest IT innovations

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Create a better network with mobile solutions

As a CSP, your primary concern is to offer uninterrupted service at the best possible quality. Learn why 75% of telecommunications companies are using mobile solutions.

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“A World of New IoT Opportunities for Services” video

Capture immense growth with an IoT-enabled digital strategy

According to IDC, there is $5.2 trillion in IoT-related opportunities for services companies. Is your business ready to seize them? Watch the video, and then download the IDC whitepaper for more information.

Get the latest news and trends from experts

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Stephan Gatien
General Manager, Telecommunications
SAP

Extending telco beyond industry boundaries

Discover the possibilities of digital innovation for CSPs with a tour of Mobile World Congress and a discussion on industry strategy from Stephan Gatien. 

Julie Stoughton
Head of Telecommunications Marketing & Communications
SAP

The potential of connected consumers

Create complete customer engagement – discover how to build a 360-degree view of your subscribers through customer analytics and actionable customer insights.

Stephan Gatien
General Manager, Telecommunications
SAP

Surfing the wave of the IoT

Seize the opportunity to use the IoT to transform into a digital service provider by developing strategies to grow your IoT footprint.

Communities and Events

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Telcos connect on The Digital Future

Join the community to discuss trends in the telecommunications industry, digital innovations, the future of the industry, and more with peers from around the world.

Manage your telecommunications business enterprise-wide

From human resources to finance and analytics, we have the right solutions to run your telecommunications business better, faster, and simpler enterprise-wide. Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business and enable continuous growth.
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Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

Finance

Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organization.

Analytics

Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Cloud and Data Platforms

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Internet of Things (IoT)

Deploy high-velocity, intelligent edge IoT applications using business and technology services.

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