Generate registered product summaries.
This feature provides to service teams a summary of the registered products and summary for cases created for that registered product in the last three months. A registered product summary consists of an overview and aggregated cases summary. An overview is a summary of when the product was registered, the type of warranty, the warranty coverage, and the location of the product is provided. An aggregated cases summary provides consolidated insights of all cases registered in the last three months, their status, the SLA for cases, and so on. It also provides a quick information of the acumen of the cases in the last three months.
Overview
Customer Service Productivity
Reduce the time spent on unproductive activities by the customer service team
Faster Customer Issue Resolution
Increase the speed of customer-issue resolution
Improved Customer Service Experience
Improve the customer experience with your customer service
Details
Solution type
AI Feature
Plans and pricing
Choose a base plan
SAP Service Cloud Version 2, Registered Product Summary
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
- Contract duration available upon request
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
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