Understand and solve exceptions cases in the most efficient way to minimize manual efforts
Today’s exception case management within SAP S/4HANA Utilities and German regulatory can be very challenging and require high manual efforts as well as highly skilled specialists. The complexity of processes, SAP solutions and regulatory is mastered by the Knowledge Graph as part of the solution. resolve+ supports the resolution of exception cases by giving the root cause analysis and at the same time the solution proposal how to solve it.
Overview
Speed up solving of exception cases and meet pressuring deadlines
Get direction for exception cases directly when the exception appears. Instantly a detailed root cause analysis will be provided and next steps how to solve it. This helps to fix master data quicker and without any wasted time so the process can be continued as soon as possible.
Reduce manual effort in analysis and problem-solving
The solution provides you with an analysis of the root cause and also with the steps it takes to solve the situation and bring your master data into the required quality. This enables you to continue the process easily. Manual efforts for analysis of the situation and finding the right approach disappear. Usually this situation requires the involvement of highly skilled resources at a high price point.
Solve your backlog of complex exception cases
Exception cases pile up to thousands and thousands from the areas of market communication, measurement concept management, and device management. The resolution of them is complex, difficult and timely. Especially post format changes on April 1 and October 1 the number of exception cases increases regularly.
Details
Solution type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
Features
Start exception management effortlessly by integration in SAP S/4HANA Utilities
Start to manage the exception cases easily and effortlessly by the predefined backend integration via Cloud Bridge. It ensures all relevant data is fetched then transferred for analysis and solution resolution.
Find the right information to solve the exception in the Knowledge Graph
Solving exception cases requires a lot of information e.g. customising, processes, and regulatory standards and to connect all information in right sequence. Avoid paying highly skilled and rare to find people for the task. The solution gives you a step-by-step guide to resolve the exception case.
Understand the context by smart data enrichment of exceptions
The contextual data like regulatory process, market role etc. help for users to gain a better overview. The data is used to improve the automatic generated solution to resolve the exception. The solution can be executed step-by-step by the user.
Plans and pricing
1-year subscription Standard
Speed up the processing of exception cases for SAP Market Communication Cloud, SAP Measurement Concept Management and other SAP S/4HANA Utilities components.
Automatic root cause analysis
Automatic solution proposal generation to solve the exception case
Integration into SAP S/4HANA
User-friendly interface for exception cases
Feedback options on solution proposals and app
This 1-year subscription includes the analysis and generation of solution to 100.000 exception cases.
- Minimum contract 1 year
Speed up the processing of exception cases for SAP Market Communication Cloud, SAP Measurement Concept Management and other SAP S/4HANA Utilities components.
Automatic root cause analysis
Automatic solution proposal generation to solve the exception case
Integration into SAP S/4HANA
User-friendly interface for exception cases
Feedback options on solution proposals and app
This 1-year subscription includes the analysis and generation of solution to 100.000 exception cases.
Technical Information
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Resources
Overview presentation on resolve+
High Level Logical Architecture
Technical Architecture Overview on resolve+
Process flow resolve+ including feedback function
Publisher
cerebricks GmbH
Founded in 2023, cerebricks GmbH aims to bring together experts from the energy sector and provide them with an environment where they can fully indulge their passion for utilities and develop their skills to the fullest. This commitment is reflected in the services offered to customers. With high-quality IT consulting and innovative solutions tailored to the energy industry, efficient and sustainable optimization of business processes and systems is ensured. Drawing on years of experience in areas such as device management, market communication, billing, energy data management, master data, interfaces, and more, cerebricks provides comprehensive support to its customers in projects and ongoing operations.
