Digital adoption

Accelerate SAP adoption and AI transformation using learning, guidance and AI assistance in the flow of work.
WalkMe

Accelerate business transformation across SAP solutions

Support adoption, productivity, and value realisation.

placeholder

Use WalkMe’s embedded AI-powered guidance and automation in SAP workflows to speed up adoption, reduce risk, and get the most out of SAP solutions.

Reduce time-to-value across SAP initiatives

Accelerate SAP go-lives and change initiatives by guiding users in-app, reducing friction, and enabling faster proficiency across critical workflows.

Increase user productivity and task completion

Help users complete tasks accurately and efficiently with contextual guidance and automation, reducing errors, rework, and reliance on support teams.

Support consistent process adoption globally

Standardise the execution of SAP processes across regions and roles with in-app guidance that deploys consistently across languages, systems, and environments.

Explore digital adoption capabilities

Accelerate adoption and productivity across SAP applications and AI solutions using in-app learning modules, guidance, and AI assistance.

placeholder

In-app guidance for complex workflows

Guide users through critical SAP S/4HANA processes with contextual AI assistance that reduces errors and enables faster task completion.

 

Faster adoption during transformation

Support S/4HANA rollouts and upgrades with embedded guidance that helps users reach proficiency faster during change initiatives.

 

Adoption insights and optimisation

Track usage and identify friction points in S/4HANA workflows to continuously improve adoption and efficiency.

See how customers are succeeding with SAP and WalkMe

SAP INNOVATION AWARD

Standardising SAP HR adoption for 35,000 employees

Discover how TUI reduced training time and increased employee self-sufficiency with in-app guidance in SAP SuccessFactors HCM using WalkMe.

CUSTOMER STORY

Scaling compliant procurement with SAP Ariba

Learn how Smith+Nephew improved data accuracy and user satisfaction in SAP Ariba using in-app support and process automation from WalkMe.

SAP INNOVATION AWARD

Boosting SAP Fieldglass adoption

Accenture cut service tickets by 25% and boosted user satisfaction by 1.5x using WalkMe for real-time guidance.

See what analysts are saying about WalkMe

WalkMe named Customers’ Choice for digital adoption platforms

Explore Gartner’s Voice of the Customer report to view firsthand customer feedback and learn why WalkMe was consistently rated highly..

Read the report on WalkMe.com
placeholder
Forrester: Scaling digital adoption programmes

Learn how to build a centre of enablement to scale digital adoption and support long-term transformation success.

Read the report on WalkMe.com
Digital adoption platforms: the new control centres

Discover why Gartner says digital adoption platforms are critical for orchestrating workflows and improving efficiency.

Read the report on WalkMe.com

Resources

Increasing business value through software adoption

Learn how WalkMe Premium delivers measurable value by embedding guidance, automation, and behavioural insights into SAP CX solutions.

2025 State of Digital Adoption Report: Special AI Edition

Learn the strategies that separate digital adoption leaders from laggards in the race to AI-powered transformation.

Building a customer-first experience with integration

Learn how Topcon Positioning Systems Inc. used WalkMe Digital Adoption Platform to optimise employee experience after rolling out SAP solutions.

Ten ways WalkMe can improve your SAP software

Discover how WalkMe can help you get the most out of adoption of SAP solutions.

Confidently navigating change with confidence

Help employees adapt to change with confidence using real-time guidance and automation in the flow of work.

Support, simplify, and enhance SAP Concur with WalkMe

Learn how WalkMe for SAP Concur provides an automated, real-time, and instinctive learning experience in Concur.

Frequently asked questions

WalkMe is a digital adoption platform that works on top of SAP applications to provide in-app guidance, automation, and analytics that help users complete tasks and adopt processes more effectively.

WalkMe embeds guidance directly in SAP workflows to help users adopt new processes faster during rollouts and upgrades, reducing friction and support needs.

Yes. WalkMe provides analytics that measure SAP usage, task completion, and user behaviour, helping teams understand adoption levels and identify opportunities for optimisation.

Yes. WalkMe supports global SAP environments by enabling consistent guidance across regions, roles, and languages, helping organisations standardise process adoption at scale.

*Gartner, Voice of the Customer for Digital Adoption Platforms, Peer Contributors, 24 February 2025

 

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, PEER INSIGHTS is a registered trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

 

Gartner research provided with permission. © 2025 Gartner, Inc. and/or its affiliates. Gartner is a registered trademark of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Forrester research provided with permission. © 2025 Forrester, Inc. and/or its affiliates. Forrester is a registered trademark of Forrester, Inc. and/or its affiliates. All rights reserved.

twitter pixeltwitter pixeltwitter pixeltwitter pixeltwitter pixeltwitter pixeltwitter pixeltwitter pixeltwitter pixeltwitter pixeltwitter pixeltwitter pixel