SAP Complaint Handling | Complaint Management Software

SAP Complaint Handling helps companies manage complaints seamlessly from end to end by breaking silos between different departments. It provides a centralized cockpit enabling seamless orchestration of various types of complaints, whether they are received from customers or created towards suppliers.

Benefits

  • Increased supplier recovery ratio

    Collect all complaint related costs.

  • Decreased logistics costs

    Centralized end-to-end management of complaints. Effective collaboration among internal and external stakeholders.

  • Reduced time to process and settle complaints

    Streamline approval, rework, and rejection processes for complaint management. Improve efficiency in settling claims by having a holistic view of all related activities.

Features

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Complaint orchestration

One central cockpit that provides full transparency.

Interact with customers for effective complaint management

Approve, rework, or reject complaints. Add internal and customer notes, including attachments.

Initiate and track follow-up activities

Initiate the creation of the return order and credit request in the backend. Track the progress of the follow-up activities.

Collect costs

Collect all related costs throughout the claim process.

Transfer costs to claim

Transfer relevant costs to a claim in the backend system.