Customer Service CRM and Call Center Software Solutions | SAP

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Make service the heart of your customer experience

Orchestrate seamless service experiences to support your customers throughout their entire journey.

Bridge the gap between front-office engagements and back-office processes.

Allow agents and technicians to get the insights they need to stop broken, fragmented experiences that delay issue resolution
Create a single view of the customer to better serve them, based on service history and interactions with other departments
Diagnose issues to minimise downtime and optimise end-to-end service execution
Help agents and technicians get the insights they need – no matter where data is stored – with cloud-based customer service software

Ensure your service teams are properly trained and available to meet service demands and volumes.

Solve customer issues quickly from any channel they choose by using the service cloud customer portal
Maintain service teams that are ready for any situation and well-trained in courses relevant to their jobs and responsibilities
Empower agents and technicians using gamification techniques and incentives
Meet growing service demands by creating an on-demand network to connect and expand your service ecosystem

Provide faster, more accurate answers automatically with integrated, intelligent, and cloud-based customer service.

Leverage conversational AI to automate conversations and take relevant actions
Import content from disparate systems into a unified experience to eliminate information silos
Make information easily discoverable from anywhere, at any time, even outside your normal operating hours
Transfer conversations to live agents without losing context

Collect and act on customer feedback along the entire journey to create a better end-to-end customer experience.

Create a closed loop to measure, track, and act on customer feedback
Identify and solve root causes of customer dissatisfaction and prevent repeat scenarios
Predict and identify service needs before they become issues and complaints