Understand your customers and engage them with seamless, personalised content. Give them the freedom to explore and interact – and choose you.
The Customer Experience Channel is now on demand with must-see content free to view
See how companies have created effortless, meaningful experiences with customer experience solutions from SAP.
Watch customer stories
“Marc Worrall, General Manager Digital Services, Operations & Quality Digital – Distribution, TUISAP Commerce really supported us to provide an integrated and cohesive customer experience no matter how or where a customer reaches out – whether online, via mobile, or in stores.
”
Provide a superior and personalised omnichannel commerce experience.
Benefit from using a single commerce solution
Support all go-to-market models
Leverage industry-specific capabilities
Realise a fast ROI with prebuilt integrations
Exceed expectations with built-in flexibility
Know who your customers are and how they want to be treated.
Build hyper-personalised relationships with first-party data
Scale and optimise your B2B value network, while reducing risk
Deliver frictionless engagements with customer identity and access management (CIAM)
Provide the data privacy and trust customers demand
Address GDPR, CCPA, and other regional data privacy requirements
“Blaine Carter, Chief Information Security Officer, Franklin CoveyFranklin Covey has chosen
”
SAP Customer Data Cloud to help us remain customer-centric. Using a platform to house customer data in a single location and secure it ensures that our customers are always at the top of our priority list.
“Michael Stichnote, Global Head of eCRM and Sales IT, Henkel AG & Co. KGaAThe digital transformation of our sales helps us to place customers at the heart of what we do and to become more flexible, agile, and effective in the market.
”
Improve sales with better selling experiences.
Save time and guesswork to accelerate sales
Guide sales reps through quotes and contracts fast
Model and manage sales territories and incentives
Embrace the future of selling
Make service the heart of your customer experience.
Create a unified service experience
Develop an elite team of skilled experts
Deliver the next generation of self-service
Capture and understand customer feedback
“Jack Rijnenberg, Director, Online Services, Markem-ImajeSAP Service Cloud has helped us achieve a services profitability improvement of 6% and a 60% increase in closed opportunities.”
“Payne Hughs, VP, Thrush AircraftIt’s been an amazing experience! Having the ability to reach our customers during emergencies in real time is crucial and now possible with SAP Marketing Cloud.
”
Treat marketing as a trusted source of business.
Personalise customer experiences across your business
Build customer trust to develop ongoing relationships
Optimise marketing to drive revenue
Drive demand and growth for B2B marketers
Exceed customer expectations while capitalising on future revenue opportunities beyond the showroom floor with SAP Customer Experience solutions for the automotive industry.
Deliver a relevant and consistent message across multiple interaction points by orchestrating intelligent initiatives across all routes to market, including modern retail, independent stores, distributors, and direct-to-consumer.
Customise the digital experience for consumers and wholesale buyers with personalised merchandising strategies that stand out from the crowd and provide seamless omnichannel customer journeys.
Transform your business into a subscription, solution, or outcome-based business that offers hardware, software, and services bundled into one package with SAP Customer Experience solutions for high tech.
Help your customers address demand fluctuations, navigate supply chain disruptions, and deliver service continuity and quality by using SAP Customer Experience solutions.
Leverage a product- and policy-centric infrastructure to engage customers with the consistent and personalised omnichannel experience they demand and expect by using SAP Customer Experience solutions for insurance.
Respond efficiently and effectively to constituent needs – within tight budgets and under close scrutiny – with best practices supported by SAP Customer Experience solutions for public sector organisations.
Build stronger relationships with customers by delivering individualized experiences your customers can trust with SAP Customer Experience solutions for retail.
Deliver a first-class omnichannel customer experience that’s hyperpersonalised and trusted with rich, seamless, and contextual experiences that will help your brand stay competitive.
Create new business models, contactless guest touch points, and better traveler engagement for your travel firm with SAP Customer Experience solutions.
Give your customers the advice and offers they need to become more energy efficient and go green. SAP solutions help utilities create new business models and optimise existing ones to deliver a personalised utilities customer experience.
How can companies thrive in a world where customers themselves specify the terms of the relationship, but then let AI guide their buying journey?
As decision-making and purchasing processes rapidly change, how do B2B companies reinvent themselves to lead in the experience economy?
Discover the power of a business platform that allows you to personalise, extend, and create every app you’ll ever need.
SAP Customer Experience and SAP Cloud Platform provide a vital combination of power, trust, and speed to deliver a seamlessly connected end-to-end experience.
Explore the other SAP Customer Experience solutions.
See how Customer Experience solutions bring together customer data, machine learning technology, and microservices to power real-time customer engagements across sales, service, marketing, and commerce.
