Power seamless, personalised experiences everywhere
Discover how SAP Customer Experience solutions can help you attract and retain customers, while growing revenue.
Understand your audience by anticipating their needs. A unified customer profile from every data source across the enterprise can provide unique insights to help you serve your customers better.
Engage your customers by acting on insights and delivering hyper-personalised experiences. With our portfolio of solutions, you can deliver the right message at the right time and in the right place to drive engagement and inspire customers to act.
Deliver on your promises – from providing a quick and simple buying experience, to having orders ready for a seamless pickup, to showing up on time for a service call. Fulfilling your brand promise is critical to customer satisfaction.
Create an intelligent enterprise with CX and CRM solutions
Hear Christian Klein, CEO and member of the Executive Board of SAP SE, describe why customer experience is an integral part of an intelligent enterprise.
Watch the keynoteHear from our customers
Learn how the SAP Customer Experience portfolio helps companies understand and engage their customers like never before.
Watch the video
Delight your customers with SAP Customer Experience solutions
“SAP Commerce Cloud helps us stay true to our aloha spirit, making things a little bit easier and smoother for our customers.” – Jim Ferolo, VP Digital & CIO, Maui Jim
Forrester: The Total Economic Impact of SAP Solutions
See how a composite organisation achieved a 269% ROI over three years with e-commerce and customer data solutions from SAP.
451 Research: Exceeding Customer Expectations
Learn how next-generation customer data platforms can activate exceptional cross-channel customer experiences to exceed expectations.
The Economist Intelligence Unit: The Influential Shopper
Understand how the rapid shift toward online shopping in 2020 presents a unique opportunity for brands to engage e-commerce customers in new ways.
News
SAP Customer Experience and Microsoft Teams
Find out how SAP and Microsoft are expanding our partnership and integrating Microsoft Teams across SAP solutions.
Event
#CXUnplugged Talk: Privacy Versus Personalisation
Join host Stephanie Thum and guests Shalini Mitha and Ratul Shah for a discussion on a customer experience paradox.
News
SAP completes the acquisition of Emarsys
Learn about SAP’s acquisition of Emarsys and how Emarsys products will be added to the SAP Customer Experience portfolio.
Event
SAP Customer Experience LIVE: On Demand
Learn best practices for creating personal, trusted, and connected experiences, and hear about product innovations and road maps.