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SAP Customer Experience Services

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Put your deployment of SAP Customer Experience solutions on the path to success from day one

Elevate your success – from project planning to operation – by leveraging the broad portfolio of services offered by SAP Customer Experience Services.

With SAP guidance and expertise, optimise your e-commerce capabilities and modernise your end-to-end customer experience to drive successful, memorable omni-channel shopping experiences.

 

With services for SAP Commerce Cloud, you can benefit from: 

  • An in-depth, personalised engagement model to fit your unique business needs 
  • An optimal implementation strategy for achieving successful omni-channel engagements
  • End-to-end strategic guidance in collaboration with you and/or your implementation partner

Benefit from prebuilt SAP Services and Support available on SAP Store

Safeguard your deployment with the design review service

SAP Commerce Cloud experts assist you or your partner by analysing, validating, and providing recommendations to optimise the design of your solution. 

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Avoid deployment complications with the go-live check service

SAP Commerce Cloud solution experts assist you in validating your operational and go-live readiness by providing proven technical guidance to help you enable a smoother go-live.

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Optimise the performance of your solution with the performance review service

SAP Commerce Cloud solution experts assist you or your partner by analysing, validating, and providing recommendations to optimise the performance of your solution.

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Through strategic guidance and optimised delivery, SAP Emarsys Customer Engagement services enable you to simplify cross-channel execution for true customer personalisation.

 

With services for SAP Emarsys Customer Engagement, you can benefit from: 

  • A strategic implementation approach for alignment of digital marketing resources with your business objectives 
  • Improvement of adoption, maintenance, and performance of your SAP Emarsys Customer Engagement solution
  • Expertise that enables you to enhance marketing capabilities and speed time-to-value with minimal overhead

Get to know your customers and deliver hyper-personalised customer experiences by strategically adopting the capabilities of your SAP Customer Data Cloud and SAP Customer Data Platform solutions.

 

With services for customer data solutions from SAP, you can benefit from:

  • Expert advice on key technical aspects of your project from beginning to go-live for seamless execution, integration, and risk mitigation
  • Strategic guidance and implementation of effective and scalable customer data solutions for faster time-to-value
  • A clear implementation plan, iterative delivery processes, clear timelines, and more to set the groundwork for an effective digital strategy

Benefit from prebuilt SAP Services and Support available on SAP Store

Enablement Services 

Unlock more from your technology with these enablement services for SAP Customer Data Platform and SAP Customer Data Cloud. These fixed-price, fixed-scope services provide expert-guided, virtually-delivered knowledge transfer sessions related to key product capabilities and implementation topics for integrating into your system landscape. 

Leverage SAP Services and Support to refine your SAP and Qualtrics solutions, get up-and-running in minimal time, and see results quickly.


With services for Experience Management Solutions from SAP, you can benefit from:

  • Expert implementation and post-go-live guidance for fast realisation of tangible business outcomes
  • Enablement of large, complex transformation projects led by SAP or a partner with a tailored approach through implementation, optimisation, and expansion
  • Quick time-to-value, risk mitigation, and value maximisation through expert guidance and project support

Get up-and-running quickly and boost your teams’ confidence by enhancing your solution for more connected, effective sales experiences.

 

With services for SAP Sales Cloud, you can benefit from:

  • Guidance to help you assess and optimise your business processes for maximisation of your end-user experience post go-live 
  • Expertise to drive forward and tailor your solution implementation for configuration to your specific business needs
  • Risk mitigation, increased rate of project success, and faster time-to-value for maximum ROI

Benefit from prebuilt SAP Services and Support available on SAP Store

Prepare for a successful deployment 

With enablement service for SAP Sales Cloud you’ll connect with experts in virtually-delivered sessions covering key product capabilities, best practices on solution design, and more. Plus, the SAP team prepares a big picture view of how the SAP Sales Cloud solution can be best optimised for ongoing success.

With proper implementation and adoption of SAP Service Cloud, set the stage for comprehensive engagement and outstanding customer service through every touchpoint customers have with your brand.

 

With services for SAP Service Cloud, you can benefit from:

  • Guidance to help you assess and optimise your business processes for maximisation of your end-user experience post go-live
  • Expertise to drive forward and tailor your solution implementation for configuration to your specific business needs
  • Best-practice recommendations for seamless integration across SAP Customer Experience solutions and SAP backend systems

Benefit from prebuilt SAP Services and Support available on SAP Store

Prepare for a successful deployment

With enablement service for SAP Service Cloud your team will receive a series of enablement sessions based on key use cases on the end-to-end service management for the SAP Service Cloud solution.

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Why SAP Customer Experience Services?

Reenergise your customer experience strategy

Improve the customer experience of your brand by identifying and overcoming operational obstacles, reviewing processes, and uncovering innovative solutions.

Choose service quality first

Review and validate critical project areas, so you can proactively apply best practices and resolve complexities throughout your transformation journey.

Be empowered with expertise and best practices

Access tailored workshops and optimisation services for topics such as solution architecture, integration and data migration, and solution-specific methods.

Get guidance – from start to finish

Receive dedicated support from experienced professionals throughout your entire project to transfer knowledge and skills to your team quickly.

Maximise the value of SAP Customer Experience solutions

CX Works: The single portal that leads to a wealth of expert-tested SAP Customer Experience knowledge

Whether you're launching a new implementation, integrating additional solutions, or hoping to gain even more value from an existing deployment, access CX Works – a complete source of field-tested, SAP-verified expertise – all in one intuitive Web portal.

Get the most from our solution portfolio with bite-sized video enablement

Access guided learning paths, easily digestible microlearning videos, and in-depth expert knowledge about our solutions. 

See how customers are succeeding with SAP

Get the latest news and trends from experts

Desiree Pels
Sr. Customer Experience Consultant SAP
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