CX Works

A single portal for curated, field-tested and SAP-verified expertise for your SAP C/4HANA suite. Whether it's a new implementation, adding new features, or getting additional value from an existing deployment, get it here, at CX Works.

Expert Recommendations

Get our guides to all disciplines during the solutions' lifecycle such as architecture, development, project management, requirements management and more.

Project Frameworks

Find the guidance to plan and structure your projects including project assets and tool-kits.

Strategic Guidance

Get advice on business and IT strategy development, such as planning and executing of organizational change management.

Featured Articles

SAP Marketing Cloud SAP Service Cloud SAP Customer Data Cloud SAP C/4HANA SAP Commerce Cloud SAP C/4HANA Foundation SAP Sales Cloud

Campaign Ideation with Design Thinking

Want to unleash your creative spirit? The Campaign Ideation workshop with design thinking techniques is here to help.
Strategic Guidance Transformation SAP Marketing Cloud Expert Recommendations
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Enabling Skills for SAP C/4HANA Foundation

SAP C/4HANA Foundation is a lightweight yet powerful technology layer that infuses SAP C/4HANA with agility, openness, and extensibility and enables you to design and deliver amazing customer experiences. Get ready to learn about the technology stack and architecture that require a new set of cloud-native skills for teams working with the platform.
Integration Architecture SAP C/4HANA SAP C/4HANA Foundation Expert Recommendations
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Project Delivery Framework for SAP Sales Cloud

Get started on the right path by viewing our project approach, with the solution frameworks of SAP Sales Cloud.
Project Management SAP Sales Cloud Project Frameworks
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Custom SAP Commerce Cloud Events for SAP Cloud Platform Extension Factory

SAP Cloud Platform Extension Factory provides a flexible way to extend SAP Commerce Cloud using events. Learn how to create custom events in SAP Commerce Cloud for SAP Cloud Platform Extension Factory when you require events that are not implemented in the current Application Connector.
Integration Development SAP C/4HANA Foundation SAP C/4HANA SAP Commerce Cloud Expert Recommendations
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Consent Expert Practices | Presentation Download

Consent best practices for SAP Customer Data Cloud implementations. Use the downloadable document to communicate best practices and align with the project variables.
Template Project Management Integration SAP Customer Data Cloud Expert Recommendations
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How to Model Custom SAP HANA Views for SAP Marketing Cloud in Your Browser

Learn how to model custom SAP HANA views for SAP Marketing Cloud in your browser.
Integration SAP Marketing Cloud Expert Recommendations
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Learn How to Crawl with a Minimal Viable Product

Learn how to crawl following a minimal viable product approach in SAP Marketing Cloud.
Transformation Strategic Guidance SAP Marketing Cloud Expert Recommendations Strategic Guidance
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Master the Challenges of Digital Marketing

A lot of organizations struggle with time-to-value, value realization, and digital marketing adoption. Challenges that technology companies claim to solve, using sophisticated functions and features. However, this purely technological approach does not utilize digital marketing's full potential. This article is the starting point of a series describing those challenges and tactics that will introduce a few recommended tactics to bypass digital marketing’s main challenges.
Transformation Strategic Guidance SAP Marketing Cloud Expert Recommendations Strategic Guidance
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Search and Navigation in SAP Commerce Cloud - An In-depth Series

A series of articles outlining various aspects of search and navigation in SAP Commerce Cloud. Each article will take an in-depth look at one aspect of search and navigation.
Project Management Operations SAP Commerce Cloud Expert Recommendations
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Integrating SAP Marketing Cloud and SAP Commerce Cloud

Discover the various options for integrating SAP Marketing Cloud with SAP Commerce Cloud.
Integration SAP Commerce Cloud SAP Marketing Cloud Expert Recommendations
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Best Practices for Offline Pricing in SAP Service Cloud

Ever had issues and concerns about offline pricing in SAP Service Cloud? Ever wondered which scenarios would be helped by offline pricing or what new business opportunities might arise using the magic of offline pricing? This article will show different business opportunities along with how to implement and disclose our roadmap.
Integration Project Management SAP Service Cloud Expert Recommendations
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Progressive Identity and the Modern Retailer: Bridging the Online to Offline Experience

Today’s retailers often struggle with solving the challenge of the online-to-offline gap. That is, delivering a unified experience to customers across digital and real-world channels. In order to smooth shoppers’ experiences and engage with them across a broader and more complex journey, retailers should leverage a purpose-built solution like the SAP C/4HANA suite.
Transformation SAP Customer Data Cloud SAP C/4HANA Strategic Guidance
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