Bridge the gap between SAP Commerce & Service ticketing with Hack2Build winning solution

All plans include:

• Enable customer to create ticket on SAP Commerce Cloud Storefront
• Automated replication of ticket to SAP Service Cloud
• Exchange ticket attachments including documents, images & comments between SAP Commerce Cloud & SAP Service Cloud
• Enable customer to view, check & update the ticket status from SAP Commerce Cloud Storefront
• Historic view of past tickets, along with status in SAP Commerce Cloud.

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• Ticket creation page customization on SAP Commerce Cloud Storefront capturing upto 10 fields
• Transformation of upto 5 custom fields from a customer ticket in SAP Commerce Cloud to SAP Service cloud
• Customization in SAP Commerce Cloud backend with Ticketing module to handle creation, updation and storing the customer tickets
• User Manual and Technical Specification Documentation

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• Ticket creation page customization on SAP Commerce Cloud Storefront capturing more than 10 fields.
• Transformation of more than 5 custom fields from a customer ticket in SAP Commerce Cloud to SAP Service cloud
• Customization in SAP Commerce Cloud backend with Ticketing module to handle creation, updation and storing the customer tickets
• User Manual and Technical Specification Documentation
• Support of the solution
• Additional implementation & customization of SAP Commerce Cloud & SAP Service Cloud

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