Product tour of SAP Order Management Services

Unify order, fulfillment, and return processes across channels with a centralized order management foundation connected to your ERP system for accurate data, consistent routing, and seamless end-to-end fulfillment.

Capture orders from any channel, including web, mobile, marketplace, or in-store, and route each order to the optimal fulfillment source.

Gain real-time visibility into every order’s lifecycle, from submission to delivery, and track updates, events, delays, and exceptions across fulfillment partners and channels.

Monitor key order and fulfillment KPIs and gain insights on the performance to optimize order fulfillment strategies.

Boost operational efficiency with the Order Reliability Agent, which proactively identifies and resolves order issues throughout the order lifecycle to help meet customer expectations.

Monitor and troubleshoot complex issues and risks during orchestration to keep orders moving smoothly.

Get notifications on resolved issues and next-best action recommendations for cases requiring human intervention to help keep teams aligned and exceptions handled quickly.

Automate order retriggering after issue mitigation to maintain seamless order orchestration.

Accelerate operational efficiency and customer satisfaction with real-time inventory insights and objective-based sourcing logic to fulfill every order from the optimal location.

Access a centralized, real-time view of inventory and availability across distribution centers, warehouses, stores, and other fulfillment points.

Optimize sourcing and fulfillment based on product availability and configure strategies based on business goals.

Maximize inventory utilization and reduce sourcing and fulfillment costs by identifying the most efficient sourcing option for each order.

Capture and validate POS transactions in real time for clean, audit-ready data for your ERP system and insights into retail operations.

View, analyze, and edit POS transaction data to update statuses, resolve discrepancies, and prepare each transaction for processing.

Identify invalid or inconsistent data early with automated checks and track exceptions through flexible audit workflows for timely resolution.

Validate sales, financial, and totals transactions to support accurate postings, reconciliation, and inventory updates in ERP systems.