Analyze and classify customer service tickets and cases.

This agent analyzes new customer service tickets, or cases, and classifies them based on company business requirements.

Activate with AI Units

Overview

Customer Satisfaction Improvement

Improve customer satisfaction

High-Value Customer Interaction Focus

Increase sales and service staff productivity, focusing on high-value customer interactions

Sales & Service Productivity

50% higher sales staff productivity for agent-handled tasks

Details

Solution type

AI Agent

Plans and pricing

Choose a base plan

Case Classification Agent

  • Details:

    • AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.

  • Payment methods:

    • Click on “Activate with AI Units” to enable this AI Feature.
  • Contract duration available upon request

  • Details:

    • AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.

  • Payment methods:

    • Click on “Activate with AI Units” to enable this AI Feature.

Technical Information

Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.

  • Two individuals are seated at a table in an office setting. The person on the left is wearing a green jacket and has a laptop in front of them. The person on the right is wearing glasses and a white top, also with a laptop. Both faces are obscured by pixelation. A teal geometric shape is in the background.

    Product documentation

    View information and documentation for implementing and managing your SAP products.

    View SAP Help Portal