Generate registered product summaries.

Name: SAP Service Cloud Version 2, Registered Product Summary
Brand: SAP SE

This feature provides to service teams a summary of the registered products and summary for cases created for that registered product in the last three months. A registered product summary consists of an overview and aggregated cases summary. An overview is a summary of when the product was registered, the type of warranty, the warranty coverage, and the location of the product is provided. An aggregated cases summary provides consolidated insights of all cases registered in the last three months, their status, the SLA for cases, and so on. It also provides a quick information of the acumen of the cases in the last three months.

Overview

Customer Service Productivity

Reduce the time spent on unproductive activities by the customer service team

Faster Customer Issue Resolution

Increase the speed of customer-issue resolution

Improved Customer Service Experience

Improve the customer experience with your customer service

Service Case Reading Efficiency

25% improvement in service staff productivity in reading case interaction

First-Call Resolution Increase

15% increase in first-call resolution rate

Details

Solution type

AI Feature

Plans and pricing

validFrom1763424000000

validUntil253370723039000

materialNumber1000347

internalId1000347

lifeCycleStatusCodeA7

entitlementTypes[{"commercialModels":[],"commercialModel":{"code":"external_mgmt","name":"External Management"},"customerType":{"code":"external","name":"external"}}]

includes[]

technicalName9999970247

titleSAP Service Cloud Version 2, Registered Product Summary

editionId7ab434f3-e917-418c-a1f1-579ef27c7949

tncAvailabletrue

audiencepublic

isAddOnfalse

features[]

blocksOf

commitmentPeriod{"max":null,"min":null,"unit":{"id":"months","name":"Months"}}

renewalTypes[]

prerequisites

prices[]

salesMetric{"id":"flat_fee","name":"Flat Fee","description":"Flat Fee is a fixed fee for the Cloud Service.","elasticity":"Elastic"}

productQuantity{"minQuantity":null,"maxQuantity":null,"quantityIncrement":null}

deploymentType

hasCustomTnCUrlfalse

hasTermsUrlfalse

Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.

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