Automate the case categorization process.
Save agents' time by automatically categorizing cases for your most commonly used case categories. The feature analyzes your past cases and category catalog to learn how cases are categorized in your organization. Once you train and activate the model and if the confidence thresholds are met, the system automatically populates the proposals into the case category.
Overview
Agent Productivity Boost
Improve agent productivity
Faster Case Resolution for Agents
Empower agents to solve cases faster
Service Efficiency & Satisfaction Increase
Increase service efficiency and improve customer satisfaction
Details
Solution type
AI Feature
Plans and pricing
SAP Enterprise Service Management, Case Categorization
Details:
AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.
- Contract duration available upon request
- Has prerequisite
Details:
AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.
