Streamline and Personalize Communications for Better Customer Experiences
Find out how you can improve communications with customers and partners by digitalizing and integrating document processes. Discover how the cloud edition of the SAP Document Presentment application by OpenText can help you execute campaigns faster and with more personalized offers, enhance customer experiences, and lower costs. ドキュメントをダウンロードするImproving customer and partner interactions
Communicating with customers and partners is an essential part of doing business for
organizations of all kinds. By digitalizing and integrating document processes, intelligent
enterprises can streamline operations and improve efficiency while creating and publishing
business content that helps set their organizations apart.
By optimizing targeting capabilities and reaching out with personalized
correspondence, organizations can provide experiences that customers
respond to favorably. Creating, managing, and delivering unique business
communications helps transform ordinary documents into well-designed,
timely, one-to-one interactions.
With a sophisticated cloud-based solution, you can communicate with
customers and partners in a variety of formats and across multiple channels,
improving experiences and satisfaction while driving efficiency and profit-
ability. You can empower business users to make the most of customer data
without drawing on IT resources, integrate isolated document data and
processes, and virtually eliminate slow, costly, and error-prone manual
activities.
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Solution Quick factsBenefitsObjectives
Communicating with customers and partners is an essential part of doing business for
organizations of all kinds. By digitalizing and integrating document processes, intelligent
enterprises can streamline operations and improve efficiency while creating and publishing
business content that helps set their organizations apart.
By optimizing targeting capabilities and reaching out with personalized
correspondence, organizations can provide experiences that customers
respond to favorably. Creating, managing, and delivering unique business
communications helps transform ordinary documents into well-designed,
timely, one-to-one interactions.
With a sophisticated cloud-based solution, you can communicate with
customers and partners in a variety of formats and across multiple channels,
improving experiences and satisfaction while driving efficiency and profit-
ability. You can empower business users to make the most of customer data
without drawing on IT resources, integrate isolated document data and
processes, and virtually eliminate slow, costly, and error-prone manual
activities.
2 | 13
Solution Quick factsBenefitsObjectives
The cloud edition of the SAP Document Presentment application by
OpenText offers this and more with features and benefits including:
• Governed generative AI by connecting to the generative AI hub feature
in SAP Business Technology Platform (SAP BTP).
• Better batch engine performance with less investment in infrastructure
and software licenses.
• Intuitive integration with data and content from diverse applications
with no need to normalize data, saving hours of processing time.
• Smooth integration with leading business applications and
ecosystems, such as SAP solutions, Salesforce, Guidewire, Duck Creek,
and SAP enterprise content management solutions by OpenText.
• Web-based design and authoring, letting nontechnical users modify
and publish content without IT help in communications templates.
• Email and short message service (SMS) delivery.
• Integration with a comprehensive, omnichannel architecture for
customer experience management, including messaging, customer
journey and data, web and mobile experiences, digital asset
management, and contact-center analytics.
3 | 13
Solution Quick factsBenefitsObjectives
OpenText offers this and more with features and benefits including:
• Governed generative AI by connecting to the generative AI hub feature
in SAP Business Technology Platform (SAP BTP).
• Better batch engine performance with less investment in infrastructure
and software licenses.
• Intuitive integration with data and content from diverse applications
with no need to normalize data, saving hours of processing time.
• Smooth integration with leading business applications and
ecosystems, such as SAP solutions, Salesforce, Guidewire, Duck Creek,
and SAP enterprise content management solutions by OpenText.
• Web-based design and authoring, letting nontechnical users modify
and publish content without IT help in communications templates.
• Email and short message service (SMS) delivery.
• Integration with a comprehensive, omnichannel architecture for
customer experience management, including messaging, customer
journey and data, web and mobile experiences, digital asset
management, and contact-center analytics.
3 | 13
Solution Quick factsBenefitsObjectives
Connected and automated document processes
The cloud edition simplifies the creation and delivery of
business communications, enabling consistency, improv-
ing efficiency, and enhancing customer experiences. The
edition integrates with applications in SAP S/4HANA and
SAP Business Suite to streamline, connect, and automate
document processing.
With SAP Document Presentment, business users throughout
the organization can access real-time enterprise data and
create content on the fly. The edition enables faster com-
munication and greater flexibility to interact across multiple
channels, all from a single collaborative environment.
The cloud edition of SAP Document Presentment by
OpenText is scalable and flexible, enabling high-volume
production of millions of documents monthly to suit the
needs of your organization and the size of your customer
base. You can personalize documents and individually
assemble and distribute each one in the format and
channel the recipient prefers. And you can publish content
to personalized web pages or make it available for down-
load to avoid inbox overload.
4 | 13
Produce and deliver sophisticated, personalized
customer experiences that help you differentiate
your organization and stand out from the competition.
Quick factsBenefitsSolutionObjectives
The cloud edition simplifies the creation and delivery of
business communications, enabling consistency, improv-
ing efficiency, and enhancing customer experiences. The
edition integrates with applications in SAP S/4HANA and
SAP Business Suite to streamline, connect, and automate
document processing.
With SAP Document Presentment, business users throughout
the organization can access real-time enterprise data and
create content on the fly. The edition enables faster com-
munication and greater flexibility to interact across multiple
channels, all from a single collaborative environment.
The cloud edition of SAP Document Presentment by
OpenText is scalable and flexible, enabling high-volume
production of millions of documents monthly to suit the
needs of your organization and the size of your customer
base. You can personalize documents and individually
assemble and distribute each one in the format and
channel the recipient prefers. And you can publish content
to personalized web pages or make it available for down-
load to avoid inbox overload.
4 | 13
Produce and deliver sophisticated, personalized
customer experiences that help you differentiate
your organization and stand out from the competition.
Quick factsBenefitsSolutionObjectives