Employee experience management
Turn employees into ambassadors with exceptional employee experiences
Our employee experience management solutions provide automated, AI-powered insights and action planning to help you ask the right questions and take the right actions to improve employee engagement, productivity, and retention.
- Experience insights across the employee journey Uncover experience gaps impacting employee satisfaction, engagement, and retention – and take quick action to close these gaps and make improvements.
- Workspaces for how people work best Empower employees with individualised and guided experiences by surfacing relevant recommendations, insights, and actions.
- Research-backed content and expertise Use prebuilt surveys, dashboards, and program guidance developed by experience management scientists to improve employee experiences quickly and effectively.
Adopting a skills-based talent strategy
Learn how talent intelligence and AI can help you shape tomorrow's workforce.
Explore our employee experience management solutions
Our integrated solutions can help create a positive work experience by understanding and continually adapting to meet employee needs and expectations.
Digital workspace Give employees a single entry point to everything they need for work – applications, processes, and more.
Personalised experiences Simplify work with relevant content, recommendations, insights, and actions at an individual level.
Collaborative workspaces Break down barriers between teams, eliminate information silos, and promote areas of interest.
Pre-delivered templates Provide consistent and repeatable programmes for common business processes.
Guided experiences Streamline complex business processes that span various departments and applications across the organisation.
Yoav Ventura, Cofounder and Managing Partner, AKT Solutions Limited
Flexible survey creation Use best-practice engagement surveys or build your own with our simple survey builder.
Automated insights Empower leaders with manager assist, an all-in-one workspace with insights, personalised dashboards, and built-in idea boards.
Guided action planning Deliver AI-driven action plans automatically to help managers know where to step in and how to close experience gaps.
Preconfigured capabilities Get started quickly and adapt as needed with predefined listening cadences, distribution and organisational KPIs, and more.
Enhanced benefits offerings by segments Gather and analyse employee input to design optimal benefits packages to increase employee satisfaction.
Hernán García González, Vice President, Talent and Experience, Instituto Tecnológico y de Estudios Superiores de Monterrey
Event-based triggers Use automated surveys to optimise onboarding and offboarding experiences with insights from new hires and departing employees.
Preconfigured and customisable dashboards Set up your experience dashboards quickly with best-practice templates aligned with your business needs.
Embedded and tailored reports Combine onboarding and exit feedback with other key touch points to understand impacts throughout the employee lifecycle.
Targeted action planning Reduce ramp-up time, boost productivity, and drive engagement by tracking your improvements with built-in action planning.
Smooth integration Connect employee directories and workflows between SAP SuccessFactors solutions and Qualtrics to ensure real-time data and automatic feedback triggers.
Tennyson Devoe, Senior Director of Safety and Organisational Excellence, Purolator Inc.
Insights across the candidate lifecycle Gather sentiment across different stages of your candidate experience with detailed analysis and AI-powered text analytics.
Overall candidate experience rating Gain a comprehensive view of the candidate experience and track improvement impacts quickly and simply.
Research-backed content and expertise Use prebuilt surveys, dashboards, and program guidance developed by experience management scientists.
Flexible programmes for candidate journeys Follow a guided setup workflow to align survey touch points with your existing configuration in SAP SuccessFactors Recruiting.
Thiagaraja Manikandan, President & Group CIO, Olam
Detailed employee insights Provide real-time access to employee feedback throughout digital transformation projects.
Key-driver analysis Pinpoint priority areas for improving everyday technology experiences and capturing overall effectiveness.
Real-time dashboards Gain insight into where additional employee training or support is needed.
AI-powered text analytics Uncover key trends and employee sentiment with powerful visualisations to guide actions.
Digital intercepts and ticketing Understand pre- and post-implementation sentiment by gathering employee feedback in the flow of work.
Matt Kustes, Director of Inventory Management, Ferrara
See how customers are succeeding with SAP
Fostering an inclusive, equal, engaged workforce
Find out how Sanlam is delivering consistent experiences to workers, empowering them to learn, lead, and live its common purpose.
Fulfilling employee experiences company-wide
Consider how The Woodbridge Group transformed the employee experience to keep teammates fulfilled and the company profitable.
Pioneering a proactive digital workplace
Explore how alfanar is creating a positive work environment characterized by innovation and diversity.
Enhancing and connecting employee experiences
Learn how BT Group is using employee listening across several touch points to drive continuous experience improvements.
What are analysts and experts saying?
Employee experiences shape 2023 HR meta-trends
Workforce and workplace needs are rapidly changing. Find out how HR leaders can prepare for what’s next with new trends that are shaped by employee experiences.
SAP is named a Leader for cloud HCM suites
Learn why SAP is positioned as a Leader in the 2022 Gartner® Magic Quadrant™ for Cloud HCM Suites for 1,000+ Employee Enterprises for the seventh consecutive year.
Featured resources
Empowering people with intelligent HR technology
Learn how organisations can leverage intelligent technology to improve the experience for employees at work.
Delivering standout people experiences
Solidify your employer brand from recruitment to retention with employee experience management solutions from SAP and Qualtrics.
Putting employees front and centre of your business
Find out how SAP SuccessFactors solutions and SAP employee experience management solutions by Qualtrics are a winning combination.