Engaging the workforce with innovative programmes
Supported by SAP solutions, Purolator introduced innovative programmes to its workforce. Using the SAP SuccessFactors Learning solution, the company launched an award-winning leadership development program named “Evolve” to transform managers into leaders. “Overall, the program has generated over CAD 21 million in saved revenue,” comments Devoe. “Furthermore, we’ve seen a significant reduction in our injury frequency rate and improved union relations.” The program also gave frontline managers the skills to help a long-tenured workforce adapt to new ways of working.
In addition, Purolator migrated its existing mentoring program to the new HR foundation, reducing total cost of ownership and improving employee experiences by enabling single sign-on.
digitalised processes are improving efficiency and enabling data-driven decision-making. For example, previously, managers met with employees three times a year to review performance. Now, SAP SuccessFactors HXM Suite supports a continuous dialogue to help employees stay on track with their goals. Workers and managers can check in regularly to record performance information using mobile devices.
Devoe believes Experience Management solutions from SAP and Qualtrics have been instrumental in helping improve job satisfaction for employees, keeping staff turnover low. “Regular employee feedback allows staff members to raise concerns while providing our HR team with insights that are far deeper than anything we’ve been able to provide in the past,” Devoe says. “By identifying issues and addressing them quickly, we’ve raised our employee engagement score from 71% to 78%.”
“Furthermore, because of the straightforward user experience and our ability to send surveys to devices used by frontline workers, we’ve been able to increase the response rate for our annual survey from 37% to 80%,” adds Devoe.