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Screenshot of a unified platform for B2B, B2C, or B2B2C digital commerce

Grow your business through enterprise-grade e-commerce

By moving to a proven, innovative commerce platform, you can unlock business agility, secure your margins, and future-proof your CX strategy.

What is SAP Commerce Cloud?

The SAP Commerce Cloud solution provides a trusted e-commerce platform that can help you innovate at scale and tap enterprise-wide data to boost profits and customer satisfaction. 

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Our industry-tested software is built to help you innovate while optimising profitability and your customers’ experience. 

  • Adopt new business models and customer touch points quickly 
  • Deliver profitable outcomes by tapping into data-driven insights
  • Turn employees into trusted advisors 
  • Simplify processes and reduce risk from your e-commerce strategy
  • Make customer trust your competitive advantage 

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Enlarge

Our industry-tested software is built to help you innovate while optimising profitability and your customers’ experience. 

  • Adopt new business models and customer touch points quickly 
  • Deliver profitable outcomes by tapping into data-driven insights
  • Turn employees into trusted advisors 
  • Simplify processes and reduce risk from your e-commerce strategy
  • Make customer trust your competitive advantage 

See how customers are succeeding with SAP Commerce Cloud

B2B
90% faster to deploy new online store functionality

Discover how ARYZTA provides an efficient
purchasing experience for its online customers, enabling ongoing growth in new
markets.

B2B and Direct to Consumer
Launching a direct-to-consumer site in seven days

Hear how Brakes responded to unforeseen circumstances by rapidly adjusting its business model and helping care for those in need.

B2B
>15,000 available wheelchair configurations

Find out how Invacare enhanced its online commerce experience with 3D visualisation and powerful product customisation.

B2B
20% increase in e-commerce revenue

Learn how thyssenkrupp Materials Services is enhancing its e-commerce portal to introduce more products and scale sales.

B2C
90% fewer custom code modifications

See how Carhartt transformed its e-commerce experience to provide exceptional customer service and capture revenue opportunities.

B2C
Delivering a consistent e-commerce experience

Read how Carrefour Belgium NV future-proofed its e-commerce business by consolidating onto a single, agile, and scalable platform.

B2C
25% projected increase in Web site conversions

Learn how South Shore grew its direct-to-consumer sales by integrating advanced e-commerce and CX capabilities with an ERP.

B2C
Delivering fun to customers

Hear how Virgin Megastore regularly adds features to improve the customer experience and expand into new markets smoothly.

SAP Commerce Cloud has constantly allowed us to scale up with our services and it offers a seamless process of scalability.

Gauri Hiremath

Consultant, Experience Commerce

It’s being used specifically within certain silos within the business and is, effectively, the cornerstone of our digital client platform.

Ben Williams

Automation Developer, Admiral Group plc

The SAP Commerce Cloud solution has powerful content management that identifies products, catalogs, and promotions.

Zahit Bogus

Business Intelligence & Database Consultant, EMO A.Ş

It is a great platform for those looking to truly lean into digital and have a platform that can be modeled after their business versus the platform driving their decisions.

Verified User

Program Manager in Professional Services

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Webcast: Continuous Commerce Innovation

Learn how SAP Commerce Cloud uses data-driven intelligence to achieve growth.

SAP Commerce Cloud is recognised with TrustRadius Awards

The cloud-based commerce solution earns multiple 2022 "Top Rated" and "Best of" awards based on feedback submitted by our customers to TrustRadius.

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Webcast: Composable Commerce Debate

Is composable commerce an all-or-nothing proposition? Hear from the experts.

Build a business case for SAP Commerce Cloud

2022 Gartner® Magic Quadrant™ for Digital Commerce*

Discover why Gartner has named SAP a Leader in the Magic Quadrant for Digital Commerce in eight consecutive reports.

B2B e-commerce architecture, people, and processes

Build a successful digital business and learn how headless commerce, open APIs, and other technologies fit into your transformation journey.

2022 Paradigm B2B Combine for Digital Commerce

Learn why SAP Commerce Cloud medaled in 10 of 12 categories in the report and was praised for its ability to support complex business-to-business use cases.

Frequently Asked Questions

SAP Commerce Cloud is our proven commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. You can customise the solution to meet your specific needs and manage even the most complex catalogs, products, and configurations for creating exceptional, hyperpersonalised omnichannel experiences. The solution also comes with powerful and comprehensive B2B commerce capabilities.

SAP Commerce Cloud solutions can help you ease the buying process for your customers with a smooth experience – from search to sales. A combination of intuitive, self-service capabilities and AI-powered merchandising, guided selling, assisted service, and chatbots further aid the buying process and drive more profit at a lower cost of ownership.

SAP Commerce Cloud also simplifies complex commerce and order processes, so you can engage customers more effectively and connect the demand with your supply chain.

Prebuilt integration is based on SAP Integration Suite, which helps connect applications with other SAP and third-party cloud and on-premise applications.

Since SAP Commerce Cloud is based on open APIs, it can be quickly integrated with third-party solutions as well. We offer many prebuilt integrations to third-party solutions through SAP Store.

You can also use serverless microservices to extend the platform through the open-source project “Kyma.”

Yes, SAP Commerce Cloud can enable headless commerce scenarios through its API-first approach and the decoupled JavaScript-based storefront layer, known as project "Spartacus." This enables the creation of exceptional commerce experiences on every channel, device, or location, without requiring updates to the back-end core commerce platform.

Yes, SAP Commerce Cloud provides a fully embedded solution for product, content, and catalogue management.

 

The SAP Product Content Management solution enables you to consolidate product data and catalogs centrally and publish them in various channels. You can make edits through an intuitive user interface, enhance product content quality with built-in data validation and workflows, bulk-edit and mass-upload product data, and support multilingual catalogs for a global commerce site.

SAP Service Cloud (formerly SAP Hybris Service Cloud) is the advanced CRM solution from SAP for customer service processes. It supports enterprises with products that require aftersales services.

Questions? Get in touch!

*Gartner, Magic Quadrant for Digital Commerce, Jason Daigler, Sandy Shen, Penny Gillespie, Mike Lowndes, Aditya Vasudevan, Yanna Dharmasthira, 10 August 2022

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER and MAGIC QUADRANT are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

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