SAP Service Cloud Version 2, case topic analyzer

View trending topics from cases.

Overview

Analyze keywords from case descriptions and groups cases based on labels assigned to a model. A label is a topic which acts as a heading for a list of similar keywords.

Benefits

Improve agent productivity
Empower agents to solve cases faster
Increase service efficiency and improve customer satisfaction

Details

Solution type

AI Feature

Compatibility

Works with

SAP Service Cloud

Plans and pricing

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titleSAP Service Cloud Version 2, case topic analyzer

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