SAP Enterprise Service Management, case summary

Generate case summary based on email interactions.

Overview

Generate case summary from all the inbound and outbound interactions between the customer, supplier or employee and service agent in a case and display the interaction summary to avoid scrolling through every interaction. No technical prerequisites to run SAP Enterprise Service Management in SAP S/4HANA Cloud Private Edition.

Benefits

Save a significant amount of time and manual effort in answering inquiries and requests, thereby significantly improving the company’s service management and user experience
Increased business partner satisfaction

Business Value

25% improvement in shared service staff productivity
5% increase in first-call resolution rate

Details

Solution type

AI Feature

Plans and pricing

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titleSAP Enterprise Service Management, case summary

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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
- Use the AI Estimator to estimate the number of AI Units required.
In order to use this AI Agent/AI Feature, you will need to purchase the base product.

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