SAP Enterprise Service Management, backend entity extraction

Extract information and create entities in backends of SAP solutions.

Overview

The feature automatically identifies and extracts relevant ID patterns (e.g. Invoice ID, Contract Account etc.) from documents like emails, converting unstructured text into structured data for support processes. It allows easy entity creation in backends of SAP solutions, such as SAP S/4HANA Cloud.

Benefits

Reduce the time spent on manually finding, identifying and linking entity references
Process cases faster
Improve efficiency without manual intervention

Business Value

50% increase in shared service staff productivity through entity extraction
30% reduction in repeat cases

Details

Solution type

AI Feature

Plans and pricing

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titleSAP Enterprise Service Management, backend entity extraction

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