Customer Influence and adoption

Influence SAP product development, adopt new innovations early on and request specific enhancements or features. Discover how Customer Influence empowers you to shape SAP innovations throughout the product lifecycle.
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Shape what’s next at SAP

Three people seated around a laptop in a bright office lounge, collaborating in front of large windows.

Customer Influence gives you a direct way to engage with SAP throughout the product lifecycle.

Our services connect you with SAP product and development teams, giving your experience, priorities and insights a voice in how our solutions evolve. Together, we can prioritise the innovations that deliver the greatest value for your business.

Whether you want to propose product improvements, collaborate on specific enhancements, explore upcoming innovations or follow the progress of your feedback, this is your starting point.

Explore the value of Customer Influence

Discover how Customer Influence empowers you to shape SAP innovations throughout the product lifecycle.

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Continuously provide feedback for product improvements

Shape the SAP products you use every day. With SAP Continuous Influence, you can share improvement requests directly with SAP development teams:

  • Submit improvement requests based on your business needs.

  • Vote on improvement requests from other customers.

  • Receive regular updates on the status of your requests.

SAP Continuous Influence is open to all customers and partners with a valid SAP licence and maintenance contract. This offering is available for select SAP products and complements your existing SAP support services.

Find SAP Continuous Influence sessions for S-Users (all SAP products) 
Find SAP Continuous Influence sessions for P-Users (SAP Concur, SAP Emarsys) 
User research at SAP

Join the SAP User Research Panel to participate in brief, remote research studies and help shape current and future SAP products. After you register, we’ll send you an invitation when a study matches your profile.

Register now

Frequently asked questions

We've enhanced your Customer Influence experience to make sharing feedback simpler, more transparent and more impactful. You now benefit from a more intuitive feedback journey, clearer visibility into how your input shapes SAP's road map and AI-powered insights that help us act on what matters most to your business.

Customer Influence gives customers and partners a direct voice in shaping SAP's products and road map. Participants can submit feedback and ideas, track how they are being considered and gain visibility into resolutions that influence product planning.

Depending on your user type, you have various ways to access the Customer Influence services:

  • S-users can log in through their SAP for Me account or through the respective Customer Influence services linked above.

  • P-users (e.g., Concur customers) can access the respective Customer Influence services through the links above.

 If you haven't got an S-user yet, contact your company's super administrator or the SAP Customer Interaction Centre. An SAP Universal ID is not required but makes sign in more convenient if you manage multiple