CALIDA: Elevating shopping experiences with exceptional customer service at the point of sale
Learn how SAP Customer Checkout noticeably helps facilitate CALIDA's daily work. Dökümanı indirin
Learn how SAP Customer Checkout noticeably helps facilitate CALIDA's daily work. INTERNAL – SAP Only (delete if public)
CALIDA: Elevating shopping
experiences with exceptional
customer service at the point of sale
CALIDA AG is an international apparel brand born in Switzerland and recognized
worldwide for quality, comfort, innovation, and modernity. Known for high-quality,
durable, and resource-efficient underwear, sleepwear, and loungewear for men,
women, and children, every product CALIDA makes is responsibly manufactured
from natural and skin-friendly materials with a low impact on the environment.
In line with its commitment to enhancing operational efficiency and customer
experiences while staying ahead with innovative technology, CALIDA sought new
point-of-sale software for its various stores. Specifically, the company wanted a
solution that offered an intuitive experience for its staff, could be integrated into its
existing landscape, and was future-oriented to allow for market changes and growth.
Featured partners
Picture Credit | CALIDA AG, Oberkirch, Switzerland. Used with permission.
CALIDA: Elevating shopping
experiences with exceptional
customer service at the point of sale
CALIDA AG is an international apparel brand born in Switzerland and recognized
worldwide for quality, comfort, innovation, and modernity. Known for high-quality,
durable, and resource-efficient underwear, sleepwear, and loungewear for men,
women, and children, every product CALIDA makes is responsibly manufactured
from natural and skin-friendly materials with a low impact on the environment.
In line with its commitment to enhancing operational efficiency and customer
experiences while staying ahead with innovative technology, CALIDA sought new
point-of-sale software for its various stores. Specifically, the company wanted a
solution that offered an intuitive experience for its staff, could be integrated into its
existing landscape, and was future-oriented to allow for market changes and growth.
Featured partners
Picture Credit | CALIDA AG, Oberkirch, Switzerland. Used with permission.
INTERNAL – SAP Only (delete if public)
“The adoption of this solution means much more to us
than a technical upgrade—it’s a very important milestone
that makes us and our store teams fit for the future. The
solution noticeably facilitates our daily work.”
Valdrin Ethemi, Director, Retail and OC Sales Services, CALIDA AG
CALIDA AG
Oberkirch, Switzerland
www.calida.com
Industry
Retail
Employees
~1,070
Revenue
CHF 158 million
(US$176 million)
Products and services
High-quality and resource-
efficient underwear,
sleepwear, and loungewear
Featured solutions
SAP Customer Checkout and
SAP Customer Checkout manager
100%
Of sales data available in one
solution in 80 locations across
Germany, Austria, and Switzerland
24x7
Access to reporting in six
countries with different fiscal
requirements
Before: Challenges and opportunities
• Limited flexibility to adapt to new legal requirements
• Multiple nonintegrated retail systems with challenging master data and price distribution
• Lack of internal control, with administration handled by software suppliers
Why SAP, consenso Consulting GmbH, and hokona GmbH
• Comprehensive capabilities and offline functionality offered by the SAP Customer Checkout application
• Capabilities to centrally manage point-of-sale installations and use business functions such as loyalty,
coupon, and gift-card management from the SAP Customer Checkout manager application
• Simplified integration scenario between the SAP ERP application and the point-of-sale solution
• Lean and modern technology stack with standard options meeting current needs
• Extensive knowledge of the retail industry and proficiency with SAP Customer Checkout from consenso
• consenso’s and hokona’s implementation and support expertise, helping ensure a smooth project
rollout across multiple locations
After: Value-driven results
• Enabled transparency and a targeted customer approach, with customer information readily
displayed
• Supported real-time receipt processing using a standard data structure that has sale transactions at a
detailed level, including the number of sale transactions for a given article in a specific time period
• Facilitated fast response times for adjustments such as branch openings and payment methods,
thanks to intuitive configuration options in SAP Customer Checkout manager
Enhancing the customer experience at the point of sale with
SAP Customer Checkout
Featured partners
96145enUS (25/01) © 2025 SAP SE or an SAP affiliate company. sap.com/terms-of-use
“The adoption of this solution means much more to us
than a technical upgrade—it’s a very important milestone
that makes us and our store teams fit for the future. The
solution noticeably facilitates our daily work.”
Valdrin Ethemi, Director, Retail and OC Sales Services, CALIDA AG
CALIDA AG
Oberkirch, Switzerland
www.calida.com
Industry
Retail
Employees
~1,070
Revenue
CHF 158 million
(US$176 million)
Products and services
High-quality and resource-
efficient underwear,
sleepwear, and loungewear
Featured solutions
SAP Customer Checkout and
SAP Customer Checkout manager
100%
Of sales data available in one
solution in 80 locations across
Germany, Austria, and Switzerland
24x7
Access to reporting in six
countries with different fiscal
requirements
Before: Challenges and opportunities
• Limited flexibility to adapt to new legal requirements
• Multiple nonintegrated retail systems with challenging master data and price distribution
• Lack of internal control, with administration handled by software suppliers
Why SAP, consenso Consulting GmbH, and hokona GmbH
• Comprehensive capabilities and offline functionality offered by the SAP Customer Checkout application
• Capabilities to centrally manage point-of-sale installations and use business functions such as loyalty,
coupon, and gift-card management from the SAP Customer Checkout manager application
• Simplified integration scenario between the SAP ERP application and the point-of-sale solution
• Lean and modern technology stack with standard options meeting current needs
• Extensive knowledge of the retail industry and proficiency with SAP Customer Checkout from consenso
• consenso’s and hokona’s implementation and support expertise, helping ensure a smooth project
rollout across multiple locations
After: Value-driven results
• Enabled transparency and a targeted customer approach, with customer information readily
displayed
• Supported real-time receipt processing using a standard data structure that has sale transactions at a
detailed level, including the number of sale transactions for a given article in a specific time period
• Facilitated fast response times for adjustments such as branch openings and payment methods,
thanks to intuitive configuration options in SAP Customer Checkout manager
Enhancing the customer experience at the point of sale with
SAP Customer Checkout
Featured partners
96145enUS (25/01) © 2025 SAP SE or an SAP affiliate company. sap.com/terms-of-use