IDC Business Value Study Snapshot SAP ECM Solutions by OpenText
Produced by IDC Custom Solutions | IDC #US52318724 | Research by Mickey North Rizza, Matthew Marden
This IDC material is licensed for external use and in no way does the use or publication of IDC research indicate
IDC’s endorsement of the sponsor’s or licensee’s products or strategies.
©2024 IDC. Reproduction is forbidden unless authorized. All rights reserved. CCPARead the full white paper
The Business Value of
SAP ECM Solutions by OpenText
Business Value Snapshot, sponsored by SAP and OpenText | July 2024
IDC’s research demonstrates how study participants use SAP ECM Solutions by OpenText to
facilitate a more comprehensive cross-organizational view of information and documentation,
streamline document management processes, and foster a collaborative and efficient
work environment. This integration has enabled organizations to reduce project timelines,
increase business agility, and ensure better invoicing and compliance activities.
KEY RESULTS
$9.29 million
average annual benefits
per organization
351%
three-year return
on investment
13-month
payback on
investment
CUSTOMER QUOTE:
“Before using SAP ECM Solutions by OpenText, our records and files were in multiple systems.
These systems ran on shadow IT as well — they weren’t even managed or governed. We can
now look at all types of data in one place with OpenText connected to SAP. It’s all about
speed and efficiency of access by having one place to go instead of many, and the ability
to take data governance seriously.”
DOCUMENT MIGRATION BENEFITS
• 53% more efficient document migration teams
• 35% faster to complete document migrations
CUSTOMER QUOTE:
"The AI and ML functionality integrated with SAP Information Capture by OpenText
has revolutionized our invoicing operations. One of the most significant impacts has
been the automation of invoice approvals, which has drastically reduced processing
time and minimized human intervention."
OPERATIONAL BENEFITS
• 16% compliance team efficiencies
• 191 hours of higher productivity
per 100 users per year
INVOICE-RELATED BENEFITS
• 25% faster to make vendor payments,
saving $1.08 million per organization per year
• $2.53 million direct invoicing cost savings
per organization per year
ACCOUNTS PAYABLE BENEFITS
• 37% accounts payable team efficiencies
• $1.74 million accounts payable process
cost savings per organization per year
• $5.36 million per organization per year in
total invoicing and accounts payable cost savings
This IDC material is licensed for external use and in no way does the use or publication of IDC research indicate
IDC’s endorsement of the sponsor’s or licensee’s products or strategies.
©2024 IDC. Reproduction is forbidden unless authorized. All rights reserved. CCPARead the full white paper
The Business Value of
SAP ECM Solutions by OpenText
Business Value Snapshot, sponsored by SAP and OpenText | July 2024
IDC’s research demonstrates how study participants use SAP ECM Solutions by OpenText to
facilitate a more comprehensive cross-organizational view of information and documentation,
streamline document management processes, and foster a collaborative and efficient
work environment. This integration has enabled organizations to reduce project timelines,
increase business agility, and ensure better invoicing and compliance activities.
KEY RESULTS
$9.29 million
average annual benefits
per organization
351%
three-year return
on investment
13-month
payback on
investment
CUSTOMER QUOTE:
“Before using SAP ECM Solutions by OpenText, our records and files were in multiple systems.
These systems ran on shadow IT as well — they weren’t even managed or governed. We can
now look at all types of data in one place with OpenText connected to SAP. It’s all about
speed and efficiency of access by having one place to go instead of many, and the ability
to take data governance seriously.”
DOCUMENT MIGRATION BENEFITS
• 53% more efficient document migration teams
• 35% faster to complete document migrations
CUSTOMER QUOTE:
"The AI and ML functionality integrated with SAP Information Capture by OpenText
has revolutionized our invoicing operations. One of the most significant impacts has
been the automation of invoice approvals, which has drastically reduced processing
time and minimized human intervention."
OPERATIONAL BENEFITS
• 16% compliance team efficiencies
• 191 hours of higher productivity
per 100 users per year
INVOICE-RELATED BENEFITS
• 25% faster to make vendor payments,
saving $1.08 million per organization per year
• $2.53 million direct invoicing cost savings
per organization per year
ACCOUNTS PAYABLE BENEFITS
• 37% accounts payable team efficiencies
• $1.74 million accounts payable process
cost savings per organization per year
• $5.36 million per organization per year in
total invoicing and accounts payable cost savings