SAP Store: Frequently asked questions
About SAP Store
What is SAP Store?
SAP Store is the online marketplace where customers around the world can discover, try, buy, and renew more than 3,000 enterprise solutions from SAP and our trusted partners. Available in more than 200 countries and territories globally, it provides customers with real-time access to innovative solutions to become intelligent enterprises and digitally transform business. Solutions from SAP’s partners allow customers to extend their existing SAP technology and solutions with a mix of free trials and paid apps and services. You can search for SAP and partner solutions by categories, including SAP product, industry, publisher, certification type, and more. Partners can grow their businesses using SAP Store to market and deliver their apps, add-ins, and integration kits to SAP’s global customers.
What types of solutions are available on SAP Store?
You can find the following types of offerings from SAP and its partners on SAP Store
- Business Essentials: Essential solutions for your business, published by SAP or SAP partners
- Extensions and Add-ons: Products, microservices, content and add-on solutions that require functional prerequisites
- API and Technical Components: Solutions that connect and enable data transmission between systems, such as application programming interfaces, technical components, and web services
- Technology Components: Offerings with a hardware component published by SAP or SAP partners
- Services: Delivered via SAP Global Services and Support, Service Partner, Business Services
- Training: Offerings related to SAP Education solutions and education offerings from other providers
Do I need to be an SAP customer to buy SAP partner products on SAP Store?
You don’t need to be an SAP customer to purchase solutions published by SAP partners in SAP Store, but existing customers will benefit the most because most of the partner solutions offered on SAP Store build on or extend SAP solutions.
How is the information I provide on SAP Store transmitted and stored?
SAP strictly follows the General Data Protection Regulation (GDPR) rules and does not sell or share customer information with other parties. We work diligently to protect the security of customer information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information provided.
We store only the last four digits of credit card numbers and the expiration date in a customer’s account. Credit card payment on SAP Store is securely handled by SAP partner Delego Software. For specific details, please read SAP’s privacy policy.
Finding and understanding solutions
How do I find solutions to try or buy on SAP Store?
First, make sure that the country selector at the top right of the SAP Store page displays the country from which you will be purchasing. Then, you can type what you’re looking for into the search bar or browse by categories. On the search results page, you can refine the results using the following filters: categories, industry, works with, solution type, publisher, certification, and trial availability.
How can I ensure that a product is compatible with my SAP software installation?
For SAP solutions, you can find information on product compatibility under Prerequisites in the Plans and pricing section of the product page. For solutions published by SAP partners, you can find it in the Technical information section of the product page. Important reference documents may also be available in the Resources section. If you can’t find the information, please contact our team for assistance.
What validation does SAP perform on partner solutions available on SAP Store?
All published partner solutions on SAP Store are required to pass a standard readiness check to ensure the solution meets SAP requirements and compliance criteria. This validation process verifies items such as solution architecture, SAP technologies used, third-party technologies used, integration APIs, and user interfaces.
Partners delivering an add-on solution using ABAP technologies are required to pass an additional mandatory certification. All partners are welcome to pursue additional types and levels of certification.
What do SAP Certified, SAP Endorsed App, and SAP Solution Extension mean?
SAP Certified
To be SAP Certified, a partner solution must prove interoperability with SAP applications following SAP technical best practices and guidelines. Selecting a certified partner solution helps ensure that you can cut implementation times, lower integration costs, and be confident of compatibility with your SAP technology infrastructure.
SAP Endorsed App
SAP Endorsed App is a category of solutions from SAP’s partner ecosystem designed to help customers become best-run intelligent enterprises. SAP Endorsed Apps deliver proven value with desired outcomes—quickly, effectively, and with great confidence. These solutions are premium-certified by SAP with added security, in-depth testing, and measurements against benchmark results.
SAP Solution Extensions
SAP offers a comprehensive portfolio of solution extensions across all industries and lines of business. Available for cloud, hybrid, and on-premise deployments, SAP Solution Extensions address multiple layers of infrastructure complexity to meet enterprise application requirements while streamlining solution acquisition and implementation. These solutions are developed by ISVs, integrate with SAP software, and complement SAP solution capabilities. SAP premium-qualifies, tests, validates, approves, markets, sells, and supports these solutions as SAP-branded offerings.
How do ratings and reviews work on SAP Store?
SAP Store features over 40,000 ratings and reviews gathered by independent review firm G2. These peer reviews allow potential buyers to research, compare, and confidently execute on each purchase. To access reviews, click Reviews within a product page. You’ll also have an option to share your feedback by clicking Write a Review. SAP will only publish reviews from customers who have purchased that product and have direct experience in its use.
Pricing and discounts
How can I get a custom price quote for an SAP solution?
SAP Store is designed to be a self-service, digital marketplace, so we don’t issue formal price quotes for SAP Store orders. For SAP solutions, when you select Buy Now to begin the purchase process, the SAP Store configurator calculates the price based on your configuration. You can select Bookmark if you want to save the configurator information to return to later.
How do I present and use my U.S. sales tax exemption certificate or direct pay permit when buying on SAP Store?
To benefit from tax exemption on SAP Store, you must be a registered user purchasing an SAP solution. We cannot provide tax-exemption benefits to guest buyers or to partner solution purchases. If you wish to make a tax-exempt purchase on SAP Store, please submit your request during the checkout process. You’ll be prompted to upload any relevant documents prior to submitting the order. If you have any questions about this process, please contact our team.
With respect to state and local sales tax, direct pay permits, or valid tax-exempt purchases, certificates must be provided to SAP prior to the execution of the agreement. Sales tax will not be removed from invoices if direct pay permits or tax exemptions are presented after the invoice is issued for your order. Your sales tax exemption or direct pay permit applies only to purchases from SAP America. You may be required to submit exemption information to other parties if you buy partner products from SAP Store.
How is pricing calculated when I already have an existing subscription for the same SAP solution?
If you’re purchasing an SAP solution and we determine that you or your company already has licenses for that solution, your new licenses will be co-termed with the existing subscription. This means that the new licenses will inherit terms from the existing subscription, including the end date, billing interval, and per-unit pricing. The total for your new purchase will be calculated by using your existing per-unit pricing and prorating it over the remainder of the existing subscription term.
Your purchase can be co-termed with an existing subscription for other reasons, such as when it’s deemed to be complementary to a solution for which you or your company already has licenses. In this case, the new licenses will inherit terms from the existing subscription, such as the end date and billing interval, but will be priced at the current per-unit pricing for the new solution you’re purchasing. Your total will reflect the current price for the new solution and will be prorated over the remainder of the existing subscription term.
Purchasing solutions
How do I purchase a solution on SAP Store?
First, make sure that the country selector at the top right of the SAP Store page displays the country from which you will be purchasing. Then, browse SAP Store to find the solution(s) you’d like to learn more about, try, or buy. For SAP solutions and partner solutions that offer self-service checkout, click Buy Now on the product page and you’ll be taken through the checkout process step by step. For partner solutions with a Get It Now or Get a Quote button, fill out and submit the form. The partner will contact you directly to help you complete the transaction, including all billing, delivery, and support functions.
How do I buy more of a product that I already own?
To buy more of a product that you already own, go to the Finance & Legal dashboard in SAP for me and locate the contract you wish to add licenses to. Click on the Manage Contract pull-down menu for that contract and select Get More Licenses. Make any necessary adjustments in your cart, then click Check Out. Review your order details and select Place Order. Within a few minutes, your new subscriptions will be ready to use. For more information, see the Buy more page.
How do I renew a contract or subscription on SAP Store?
If you’ve agreed to process the renewal of a maintenance and support service or cloud subscription digitally, the designated renewal owner in your company will receive a notification e-mail as the subscription approaches its renewal date. The e-mail will contain a link to a pre-populated shopping cart that reflects all the relevant details of the renewal (the software or services to be renewed, renewal start and end dates, price, buyer information, terms and conditions, and so on). You can confirm your renewal quickly and easily by clicking Place Order within that cart and then completing the checkout process.
Do I need to log on to make a purchase?
For most SAP products and for all partner solutions that offer self-service checkout, you’ll be asked to create or log on to a valid SAP account to complete your purchase. There are select products that allow you to purchase as a guest. For these products, you’ll see Check-out as guest as an option in your cart.
To purchase a product on behalf of your company, you’ll need to be designated as an authorized buyer. To request authorization, find your company’s User Administration contact in your SAP for Me Users & Contacts. If you need further assistance in becoming an authorized buyer, please contact our team.
For solutions published by SAP partners that have a Get It Now button, you don’t need to log on to begin your purchase process. You’ll be asked to provide basic contact information, and the respective partner will contact you within two business days to complete the purchase process.
Can I purchase less than the minimum number of users or items?
No, we do not allow orders to be placed below the pre-set minimum numbers of users or items indicated during checkout.
How do I purchase in one account/company and invoice in a different account/company or country?
You can’t use different accounts or locations for purchasing and invoicing; they must use the same account. We can’t edit or reference another entity or billing address. Cross-border purchasing is not an approved practice on SAP Store.
I’ve found the product I want to purchase, but don't see a buying option to purchase it. Why?
Certain solutions on SAP Store involve special purchasing terms. To complete a transaction for these solutions, you may be required to be an authorized buyer or to get the assistance of an SAP account executive or SAP inside sales executive. If you need assistance in becoming an authorized buyer, find your company’s User Administration contact in your SAP for Me Users & Contacts or contact our team.
I can’t add a solution to my cart in my country. Why?
Some solutions are only available from SAP in select countries. Please contact our team and we’ll check the availability of the solution for you. If necessary, we’ll refer you to an authorized reseller.
Can I purchase products using my private e-mail address?
No, you must sign up using your company e-mail address. Additionally, no team e-mail addresses are permitted.
How do I connect my purchase to the correct global account?
During the checkout process, you’ll see a drop-down menu that allows you to select one of your existing global accounts.
Should I tell my SAP representative if I buy SAP partner solutions?
It’s always a good idea to keep your SAP representative informed about your requirements and decisions. Our representatives can also assist you in ensuring that you receive the best possible support from our partners.
Payment methods
What payment methods are available on SAP Store?
The payment methods available to you for a given transaction can depend on your company's contractual relationship with SAP and the specific solutions in your cart. Generally, payment can be made on SAP Store by credit card, and payment by invoice is additionally available for authorized buyers. To be set up as an invoice-paying entity, please contact our team.
For solutions published by SAP partners that don’t offer self-service checkout, invoicing and payments are handled directly between you and the partner and not on SAP Store. Invoicing from the partner to you is based on actuals according to the agreed-upon invoicing schedule between the two parties.
Can I update or delete my credit card details?
Yes, you can edit or delete your credit card details for purchases of SAP solutions at any time in SAP for Me. Go to the Finance & Legal tab, click Billing, scroll to Payment Options, and choose the payment method to update. If you purchased a partner solution using self-service checkout, you can update your credit card information in your Stripe dashboard.
Why do you require my credit card for a free solution?
We use your credit card as a simple way to help validate your identity and expedite product setup. Adding a credit card to your account also makes it easier for you to upgrade from a free to a paid version of the solution if you choose to do so in the future. No charge will be made to your credit card unless you choose to upgrade to a paid version.
Will any charge or authorization show when I enter my credit card to try a free solution?
No. There is no transaction registered or charge made when your credit card is used for validation purposes. The card associated with your account will only be charged if you choose to upgrade your free solution to a paid version or purchase a different solution on SAP Store in the future.
If I make a purchase on SAP Store, how will the charge appear on my credit card?
The charge will appear on your credit card as "SAP STORE."
Checkout
What should I expect during checkout?
During checkout, you’ll be asked to accept the end-user license agreement and confirm that you are authorized to purchase on behalf of your company. Promotions and other discounts, as well as estimated taxes (for countries with variable tax rates), are calculated during checkout. Upon submitting the order, you’ll receive a confirmation e-mail.
What information will I need to provide during checkout?
The information required during checkout is based on the type of user you are, as follows:
Guest buyer: You’ll be asked to provide your e-mail address, credit card details, and billing information. This information will not be saved in the system.
Registered user: You’ll be asked to confirm your contact information, company name, and credit card details to complete your purchase. This information will then be stored as part of your account to speed up future checkouts.
Authorized buyer: In addition to the information required for registered users, you’ll be asked to confirm that you’re authorized to purchase on behalf of your organization.
I’ve encountered an error message during checkout. What should I do?
First, if you're a registered user of SAP Store, you should verify that you’re logged on to SAP Store. This can help clear up many potential issues. If you’re still having problems, try clearing your web browser’s cache, opening the product page in an incognito window in your browser, and retrying your purchase. If this doesn’t resolve your issue, please contact our team. We’re here to help.
Order status and invoicing
How can I see a list of orders I’ve placed on SAP Store and check their status?
You can check your order status within your Customer Insights dashboard in SAP for Me. If you have any difficulty with this, please contact our team for assistance.
Can I cancel or exchange my order?
For SAP solutions, you can cancel an order by terminating the contract within your Finance & Legal dashboard in SAP for me. Locate the contract you wish to terminate, click on the Manage Contract pull-down menu for that contract, and select Terminate Contract. After you provide the reason for termination and submit the request, you’ll see a status of “Termination in process” in the Contract Ends column of your dashboard. This status will be updated as the termination progresses. If you have any difficulty, please contact our team for assistance. For more detailed instructions, watch the step-by-step video.
If you wish to exchange one product license for another (perhaps due to an ordering error), an exchange may be possible. Each case must be dealt with on a case-by-case basis, so please contact our team for help.
For solutions purchased from SAP partners, please contact the partner for details on cancellation or their exchange policies.
If I choose to be invoiced when I purchase a solution, how will I receive the invoice?
For all SAP solutions, you can review your invoices in SAP for Me. For partner solutions purchased via self-service checkout, you’ll receive an email from Stripe that includes an attached pdf invoice and a link to download it.
Who in my company will receive the invoice?
For SAP solutions, if your company has designated multiple possible invoice recipients, you’ll have the option to select the correct one from a drop-down menu during checkout. This person is referred to as the "invoice recipient." During checkout, you can also create a new billing contact to receive invoices. Anyone in your company with SAP for Me access will be able to view invoices.
When will I receive the invoice?
For SAP solutions, you can view and download your invoices in SAP for Me within five business days of placing your order.
Can I turn off auto-renewal for my cloud purchase?
For purchases of SAP solutions, you’ll receive a notification e-mail with instructions on how to turn off auto-renewal as the subscription approaches its renewal date. For partner solutions, please contact the partner regarding renewals.
Accessing your solutions
How do I get access to the solution I purchased?
Once you’ve successfully placed your order for an SAP cloud solution, you’ll receive two e-mails from SAP. The first will be your order confirmation. The second will contain the information and credentials you need to access your cloud solution. If you’re a new SAP customer, you’ll receive a third e-mail providing you with access to SAP Support Portal. This is where you can find product and customer support, if needed.
For all partner solutions, access and technical support will be provided by the partner. Please contact the partner directly for any access or support issues.
Where is the provisioning e-mail?
Once you’ve successfully placed your order for an SAP cloud solution, you’ll receive two e-mails from SAP. The first will be your order confirmation. The second will contain the information and credentials you need to access and provision your cloud solution. For partner solutions, access and provisioning will be provided by the partner.
How do I receive my license key or access code?
When you purchase an SAP solution that requires a license key or access code for activation, you’ll receive an order confirmation e-mail and then a second e-mail containing the license key or access code. Note that for some SAP Crystal solutions, a product key code is required for each purchased user license.
Account information
Do I need to have an SAP account to purchase from SAP Store?
For most SAP solutions and all partner solutions, you’ll be asked to create or log in to a valid SAP account to complete your purchase. A few select products allow you to purchase as a guest. For those solutions, you’ll see Check out as guest as an option in your cart.
Once you’ve logged into your SAP account, you’ll have capabilities according your designated buyer type, as follows:
Registered buyer: You can use a credit card to purchase solutions on SAP Store, and your personal details and payment information are stored in your profile for fast checkout. You can manage this information and keep track of your orders, subscriptions, and free trials in SAP for Me.
Authorized buyer: You have the capabilities of a registered buyer, plus you can choose to pay by invoice, subject to your company’s contractual relationship with SAP and the specific solutions in your cart. You can also designate invoice and software recipients. If you need assistance in becoming an authorized buyer, find your company’s User Administration contact in your SAP for Me Users & Contacts or contact our team.
Renewal owner: If you’ve been designated as a renewal owner to manage an on-premise maintenance and support service or cloud subscription renewal, you’ll receive a notification e-mail as the service contract or subscription approaches its renewal date. The e-mail will contain a link to a pre-populated renewal cart in SAP Store, where you can complete the purchase.
How do I set or reset my password?
Click the user icon at the top right of any SAP Store page, and when you’re prompted to log on, click Forgot password? Enter your e-mail, S-user ID, or P-user ID and you’ll receive an e-mail shortly thereafter with a link to reset your password.
Clicking that link will take you to a page where you can set or reset your password. Enter a new password and click Save. If you haven’t done so previously, you’ll be asked to accept the SAP Store terms and conditions. Once you’ve completed this process, you’ll be authenticated and logged in.
What should I do if I’ve registered but didn’t receive a confirmation e-mail?
If you’ve registered but didn’t receive a confirmation e-mail with your password, you can set your password by following the process described above.
What user ID and password should I use when renewing a contract or subscription on SAP Store?
When you receive a reminder e-mail from SAP that it’s time to renew a contract or subscription, that e-mail will contain a link to your pre-populated shopping cart. In the Buyer Information section of that cart, click Log on.
If you are new to SAP Store and don’t have a password yet, click Forgot password? Enter your e-mail address as your user ID and click Send. You’ll receive an e-mail shortly thereafter with a link to reset your password.
If your e-mail address is associated with more than one S-user or P-user ID, you won’t be able to process a renewal using your e-mail address but must use the correct S- or P-user ID. When you attempt to log on to SAP Store with your e-mail address, you will be prompted to select the correct S- or P-user instead. If you need to reset the password for that account, follow the instructions provided above, but use the S- or P-user instead of your e-mail address.
Technical support
Will I get technical product support from SAP?
For SAP solutions, you’ll receive technical support contacts via e-mail when your order is completed. If you can’t locate or access these e-mails, you can submit an SAP for Me support request. If you can’t find the answer to your technical question immediately, it’s always possible that others have had the same problem. Be sure to check out SAP Community to find user groups, forums, and developer-specific support information for SAP products.
How can I get technical support for solutions published by SAP partners?
For solutions published by SAP partners, the partner is responsible for product support. You can contact partners directly by submitting a contact form. To access this form, go to the specific product page and click the Contact Publisher button in the Publisher section.