Dispute Creation Agent

Manages lifecycle of dispute cases using NLP and provides insights over disputes.

Overview

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This AI-driven agent enables the creation of dispute cases by processing unstructured data like user prompts or email content pasted into joule chat using Natural language processing. The agent also validates the existence of billing documents or duplicate cases and provides relevant information to users while creating dispute cases. Please note: This agent is currently only available for eligible customers enrolled within a corresponding Early Adoption Care (EAC) program.

Benefits

Reduction in the time consumed in creating dispute cases
Reduction in errors during creation of disputes

Details

Solution type

AI Agent

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP S/4HANA Cloud Private Edition

Plans and pricing

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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
- Use the AI Estimator to estimate the number of AI Units required.
In order to use this AI Agent/AI Feature, you will need to purchase the base product.
If you already have AI Units, activate this solution on SAP for Me

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